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August 2024 by Yordy Selma
I am a contractor for over 25 years in the area, I am in Home Depot many times per day, yesterday I had one of my worst experiences at the Home Depot in Springfield, Va (6691 Frontier Dr, Springfield, VA 22150) What happened is that they closed the passage to unload material, I understand that they have to do that to replenish, I waited patiently for them to finish their work, when the forklift was off and they were only moving some buckets of join compound by hand I moved the gate a couple of feet to grab some material that I needed, then one of the employees named MICHAEL came and pushed me back with the gate, I asked him why he was doing that and in an aggressive way he told me that the line was closed and he continued pushing me back without any respect, I imagine that this employee had a bad day or has personal problems and is not fit to work with customers, since a little more and he hits me because I moved the gate a few feet. I spoke with his supervisor and he apologized because that is not acceptable for me or any other customer of this store.
I am writing this because I don't want this to happen to anyone else again.
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August 2024 by Kaitlyn Scott
The staff here are amazing! Nixon and Terrence in particular were so knowledgeable, helpful, and friendly. Helped me get exactly the right parts to get the job done. Thanks!
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July 2024 by John Storey
Home Depot does not warranty their Husky tools "Lifetime" warranty. It actually means "maybe a year or so", or "we don't warranty Husky tools - call them", or "lookup corporate". After speaking to 3 staff at the Springfield store they had no idea. None of the 3 staff actually looked at the tool, but all assured me the lifetime warranty would not be honored.
I have filed complaints with the Better Business Bureau, and the with Consumer Protection Section of the VA Attorney General.
very poor form to offer "lifetime" warranty and then have no intention of remotely honoring it. So Husky tools don't really have a warranty.
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July 2024 by Jakub Sawina
I recently had the pleasure of working with Jeff at Home Depot, and I must say his service was exceptional. Jeff assisted us with ordering our hallway lights for delivery, and his kindness and professionalism truly stood out. He went above and beyond to ensure we had all the information we needed, and his friendly demeanor made the entire process smooth and enjoyable. Jeff also helped us with applying the military discount, which we greatly appreciated. His dedication to providing excellent customer service is commendable, and we are extremely grateful for his help. If you ever need assistance at Home Depot, I highly recommend seeking out Jeff!
Thank you Jeff!!
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July 2024 by shumail shumail
The guy Zusimo working in the lumber section.he is the laziest guy in the world. He is not helping us making so many excuse.
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July 2024 by Ryan O'Rourke
They sell dirty, used junk for brand new prices, literally.
I went to buy a vacuum today. When I got home and cut the tape off and opened the box, I found crumpled up instructions and a vacuum covered in scratches and mud.
I’ll be returning this trash, but it makes me wonder… these folks really thought this was a reasonable thing to do. Imagine what other nonsense they do.
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July 2024 by Amber P
Seriously? Currently stuck in the carousel call where they say they'll look it up and then return us to the main menu. Same exact issue a year ago. Probably the same manager 'diamond' again... ??
Update: corporate offered us $105 and a tomorrow delivery. That's minus the $80 delivery fee so $25 for costing us a day of work and ISYN 56 minutes in two calls. ??. They said the store would call us to 'apologize'.
If i pulled that at work today or any day, I'd be DONE. But wait there's more...
Update: they never called or delivered so i had to call and spend 36 more minutes and 76 rings before anyone picked up it was sent to dale city va and now they can't deliver for 3 more days and offered another 25 for the inconvienience... I'm canceling. Now i am on hold unwillingly to talk to the manager after another 20 minutes lame company. I'll update on this saga... 23 more minutes and i disputed the charge before they finally canceled...
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July 2024 by Ernesto Roubert
Good selections, prices, and parking.
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July 2024 by Ken D
Employees are friendly and helpful if available. But the shelves are poorly stocked (a lot of hardware disorganized or out of stock) and getting in, parked and then out of the garage is horrible. They recently put up brutally punishing speed bumps too. You'll wait three light cycles to exit as only three or four cars go through at a time. In short, better go for a good reason.
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July 2024 by T “Buchiyee” T
Installing a speed hump at the major arterial entrance is an easy way to lose customers. Safety is important, but creating an unsafe situation for the incoming overflow traffic is not considered.
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July 2024 by Ernesto
Mark at Home Depot's Pro Service is fantastic! He provided fast service, was incredibly helpful, and made sure I was taking care of. His professionalism and friendly attitude made the experience smooth and enjoyable. Highly recommend Mark for all your project needs!
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July 2024 by William Hungerford
Great place for tools
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June 2024 by Allaelden Eltahir
best and better to shoping
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June 2024 by omar afify
Manger Mike is the best manger in Home Depot
He helps every body
Thanks Mike
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June 2024 by NA Sound
Bought a weedwacker new that was clearly used (grass in the box and on the tool). Nothing wrong with reselling so returns don’t go to waste but it should be marked
