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January 2024 by MsDayzie Interiors
Feven helped me find the perfect mattress for both myself and my son. They have this thing in the store called Bed Match. It took just a few minutes but it diagnosed my bed type. Which I didn’t even know what a thing, but it came out right because after like 5yrs of research and testing that’s exactly what I was looking for. I’m so glad I stopped by this store. Thank you, Feven!!
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December 2023 by tadu muluneh
We came to this warehouse at old Keene mill Road and Feven Mengisteab she is knowledgeable about the mattress she old us, we are very happy with our New mattress. Thank you Feven .
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November 2023 by Julie Jebo
Barbara was very helpful and professional. She helped my year old find the perfect mattress, with the best deal. Mattress was delivered the next day. Great location and experience!
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November 2023 by Tom & Debbie
We just completed the process of purchasing a new Stearns & Foster King-sized Lux Estate mattress from the Matress Warehouse store in West Springfield, Va. Our current Stearns & Foster matress was over 20 years old and worn. Being senior citizens who prefer side-sleeping, we needed to find a matress that was both firm and yet had a pillow top. Feven and Barbara made this process a very positive experience. They were hospitable, professional, knowledgable and patient throughout the rather lengthy process of our discerning which mattress met our needs. We highly recommend this team for anyone in the area that is in the market to purchase a new mattress but wants to avoid dealing with a high-pressure’ sales staff.
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November 2023 by Lucy T.
I had an amazing experience purchasing a mattress and an adjustable base at this Mattress Warehouse location. Barbara was amazing! With much patience, she gave me special attention and skillfully incorporated my current needs and desires to help me select the right mattress . She took into consideration my budget, sleeping position, and the struggles with my previous mattress. I haven't received such skilled, friendly, and professional customer service in a very long time. I walked out of the store feeling great about my purchase. And since receiving the mattress, I can't stop raving about this Mattress Warehouse location and the phenomenal customer service I received from Barbara!
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November 2023 by Brooke Michele Diaz
We had a mattress that was 20 years old and I just kept dragging my feet on buying a new one. I wandered into our local store last week and Feven was amazing!!! I felt no pressure with her and she really listened to what it was I need in a mattress. Barbara the store manager also assisted me in changing the delivery date and she was very kind. We actually bought two mattresses and they were delivered today by two very strong and professional drivers. I say strong because one of them single handedly carried in and upstairs a full mattress like it was nothing! They brought in a very heavy King and hauled away an even heavier King and they were super quick, efficient and extremely polite. From buying to delivery, my experience was exceptional!!I feel awful because I had a tip ready for the delivery this morning and everything happened so quickly that I forgot to give it to these two wonderful guys. If there is any way the company can help me…..I’d really like to thank them with a tip?
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September 2023 by Andrea Muscadin
We needed our mattress exchanged and we knew we needed someone with expertise to help guide us based on our needs. I saw the wonderful reviews about Barbara at this location near our home and knew we weren't going anywhere else!Barbara not only has the expertise but she cares. She also is a great educator. She explained to us ways to ensure we get a good night's rest and knew the intricacies of every mattress inside out! We plan to recommend Barbara, her associate Feven, and this store to all of our friends and family!
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September 2023 by paul rodriguez
Barbara was amazing, she showed us a variety of options and we found a great selection that I’m sure we’ll be happy with. Feven also assisted us with the options and also made our buying experience great.
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August 2023 by Dani Smith
I bought a *black* mattress in Sept of last year... the sales people couldn't have been nicer....but there was a defect that caused *sink holes* I contacted the store and was graciously greeted by Barbara Carnahan the manager...I felt like I was talking to a friend... she took the time to listen... help with solutions...explore options and would follow up on every call or question I had... THAT IS GREAT CUSTOMER SERVICE! I actually enjoyed the experience of working with her in what could be a difficult situation. I am still waiting for corporate to finish it all (warranty) but I have all the faith that she will help with any issues..A sincere thank you Barbara Carnahan
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July 2023 by Jaime Huff
My sister and I made two separate purchases for each of our houses. We were blown away by Barbara's service. She was amazing, knowledgeable, professional & warm!!! Great prices too!
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July 2023 by L Urrutia
Barbara us an absolutely fabulous salesperson, so knowledgable about her products. The experience was so professional and thorough. I have never had a salesperson more personable and excellent ever…and I am in my late 60’s!!!
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July 2023 by Kiea R
Barbara was absolutely wonderful in helping me pick a mattress for NY son and a lower box spring for my elderly parents. I will definitely come back.
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June 2023 by Kacey Wheeler
Barbara was amazing, patient and kind. I wasn’t sure what I needed but she had questions about my aches pains/sleep positions to help find the right fit best for me.In addition, got in and out of the store quickly.
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June 2023 by Priya Patel
Just the perfect mattress shopping experience. I worked with Barbara and Feven, and I would recommend both of them and this store for a number of reasons. Number one, both were professional and while they listened to our feedback, they also utilized a great deal of expertise to help us guide us to what we needed without ever being pushy. It felt like shopping with best friends instead of sales associates. They were so knowledgeable, but beyond that, they were almost intuitive in selecting items for us to try. The store is clean and the selection of mattresses is high quality. For the quality, the prices in the store range from reasonable to unbelievable! The entire shopping experience was personalized and thorough, but I also thoroughly appreciated that I didn’t have to try a billion mattresses to find the best fit!! Would definitely recommend starting here for your mattress search…you won’t go anywhere else after you do!
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May 2023 by James Owens
What can I say. Barbara Carnahan is extremely professional as well as knowledgeable. She was very patient and made sure we were comfortable and understood what we were buying. With having our current bed for 20 years now my wife and I have been contemplating buying a new bed for some time now. We are so happy that we are getting a new bed in two days but most of all we are most happy that we were taken care of by Barbara. She really is a great face/ representative for Mattress Warehouse.
