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November 2023 by Jorge Manuel Guzmán Rubin de Celis
Excellent customer service, honest and very efficient. Polly, the office manager is very friendly and also speaks Spanish! They did a very good job on my car
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November 2023 by Tima L
This is my second time working with Car Star Metro. They’re about business and are always on point! I’m very satisfied with my Nissan Rogue work overall and with everything SO FAR! Polly is the face of that place there ? very attentive and friendly. Chris is my favorite and awesome too. Johnathon was professional and helpful as well!Services: Tires
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November 2023 by Lila Glotfelty
When you're in an accident it's the worst day. Metro Collision did an amazing job explaining the insurance process, the repair process and their communication was excellent. We got regular phone calls and updates on the process. Additionally, when we were all shaken up and upset about what happened, they were kind. We will not forget this 360-degree support! Use Metro Collision with confidence, they're great.
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November 2023 by Melissa C.
Over the years, I've had to have a few cars fixed after fender benders or hit-and-runs. I've had service done three times at metro collision, and every time I was very pleased with the workmanship and the constant communication. Late last month, we drove a car to Metro Collision after an accident. Unfortunately, the vehicle was ultimately deemed a total loss. Nevertheless, I can say that these guys took good care of us every step of the way, from receiving the car and ultimately releasing it to the insurance company's inspection arm, which took several days and lots of back-and-forth communication. I recommend Metro Collision without reservation to anyone who is in unfortunate position of needing to have collision damage repaired. They'll take good care of you. Polly, who runs the front office, is an absolute gem and the entire staff is professional and kind to deal with and what is generally a very stressful situation.
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November 2023 by Walter D.
Bad services ....The repaired my truck....... then I found little bump on the repair the did....and waiting all most to weeks....They allready been paid!! I have not get the call yet..........never go back and I wont recomend this shop to anyone..
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October 2023 by Paul S.
While Polly and Gary at Carstar Springfield are nice., they took 4 months to fix my car. Ultimately, I had to get someone else to fix it. Customer beware.
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October 2023 by Carlos Landaverde
Genuinely nice staff, work was done efficiently and within reasonable time. Didn't expect the interior of my car to be cleaned which was above and beyond the work that was needed. Forgot the guys name but he is latino from El Salvador and has braces but yea shoutout to him! Really hustles to make sure the customer needs are met and exceeded.
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September 2023 by Julie Fofana
I recently had the pleasure of using Metro Collision of Springfield for the repairs on my car after a minor collision, and I must say I am thoroughly impressed. My team consisted of the Automotive Artisan and Precision Engineer (Billy), the Document Curator and Organization Maestro (Chris), and the Director of Reservations and Financial Operations (Polly). I couldn't've asked for a better group of individuals. They displayed exceptional professionalism and skill in restoring my car to its pre-collision state. The team provided a precise estimate, communicated effectively, and their performance surpassed my initial expectations. The paint match was seamless, and the structural repairs were flawless. I felt confident in their expertise and would highly recommend Metro Collision of Springfield for anyone in need of superb collision repair services.Services: Painting
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September 2023 by Kieran Hayes
Fixed up my Tesla model y, communication during the process was top notch. Got texts every several days with updates on status, and work done looks great (plus bonus cleaning of the vehicle once complete). Repairs took some time but hard to blame anyone with supply chain delaying deliveries. They also helped me understand the rental car and insurance process involved, little work on my side. Would recommend.
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September 2023 by Julie F.
I recently had the pleasure of using Metro Collision of Springfield for the repairs on my car after a minor collision, and I must say I am thoroughly impressed. My team consisted of the Automotive Artisan and Precision Engineer (Billy), the Document Curator and Organization Maestro (Chris), and the Director of Reservations and Financial Operations (Polly). I couldn't've asked for a better group of individuals. They displayed exceptional professionalism and skill in restoring my car to its pre-collision state. The team provided a precise estimate, communicated effectively, and their performance surpassed my initial expectations. The paint match was seamless, and the structural repairs were flawless. I felt confident in their expertise and would highly recommend Metro Collision of Springfield for anyone in need of superb collision repair services.
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August 2023 by Tamara Johnston
CARSTAR Metro Collision of Springfield we’re great! From the time I walked in the door to the time I picked up my vehicle they were very communicative, friendly and extremely professional. They made me feel welcome, and made me feel very comfortable which builds trust in a relationship with the customer. Even getting the rental car and turning the rental car back in was so easy and convenient for the customer. Definitely a five-star experience!!!Services: Painting
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August 2023 by Petar Salakov
I left my car for repair after I had an accident. I was impressed by the professionalismOf the staff. They dropped me to enterprise rent a car to pick up my rental.Chris Coleman was the associate I was working with. He is very nice, professional and friendly. He kept me updated on everything throughout the repair process. They even did a free alignment of my wheels.After receiving service by them, I realised why they have so many 5* reviews.Services: Painting
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August 2023 by Osei King
If I could leave negative stars I would. Not only did this company take a year to complete repairs on my vehicle, but to add insult to injury, they left a piece of my vehicle missing screws and refused to reattach the piece that they left loose. The manager there names John is extremely rude and disrespectful, he has no customer service skills whatsoever, nor accountability. Would not recommend this business, go elsewhere if you’re looking for timely service and accountability. I even heard them discussing another customer on the phone, who complained about a similar issue with his Tesla, and the way they laughed and ridiculed them was amazing. The same manager John refused to accept and acknowledge accountability in that instance as well, and he talked trash about the customer after he got off the phone with them. These people are highly unprofessional, slow and rude.Service: Painting
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August 2023 by Laura Nguyen
Carstar Metro Collision of Springfield is the best, I took my car for inspection after I had an accident . Chris looked at my car and discover it is not safe to drive home, and Poly got on the phone right away to call Allstate, which is my insurance company, she got the rental car set up for me and 10 mins later Enterprise came to pick me up, all went well within a couple of hours.Chris Coleman was the associate I was working with. He is very nice, professional and friendly. He kept me updated on everything throughout the repair process. They even did a free installation of my passenger front head light so I can have a brand new front head light for left and right.After receiving service by them, I realised why they have so many 5* reviews. I worked for Allstate in sales and will sure to give my refferal to all of my clients to their shop, I know they will treat my clients well since they did mine, I didn't even tell them that I worked for an insurance company when I first dropped off my car, this is to tell you all that they are great.Services: Painting
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August 2023 by Riley Fouse
My experience with CarStar was quite frustrating. Their communication was severely lacking throughout the entire process. I had to constantly reach out to them for updates on my car's repair status, and even then, I often received vague responses that left me in the dark. It felt like pulling teeth to get any information from them. This lack of transparency made me doubt their professionalism and commitment to customer service. I wouldn't recommend CarStar due to their poor communication and overall unsatisfactory experience. My frustration with Carstar reached a new level when they claimed my car was ready for pick-up. I from school for a total of 6 hours l to retrieve it, only to discover that it was missing several crucial parts they had promised to replace. It was not only a waste of time and effort but also a huge inconvenience. Their lack of attention to detail and their careless approach to customer service was evident in this situation. It's clear that Carstar's promises are empty, and their lack of integrity left me stranded and disappointed. This experience has solidified my decision to never trust them with my vehicle again.Services: Painting
