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May 2023 by Tim B.
The absolute slowest, most inefficient CVS in the area. If you feel like waiting forever for a simple prescription then this is your place. Avoid at all costs.
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May 2023 by Caroline B.
The pharmacists that work here are lazy and could care less about your health go literally to any other CVS in the area
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April 2023 by Karen W.
When I call, I'm always on hold for at least 45 minutes. they also leave prescriptions "in process" for days instead of filling them!
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April 2023 by Nathan M.
I have to comment on what a great experience I had at CVS in West Springfield. It seems they are overwhelmed with customer demands these days. But I had a challenge where my doctor, the pharmacy, my insurer and a drug manufacturer could not communicate to resolve an expensive drug my doctor wanted me to take. Only Salma Mohamed cared enough or had the skills to follow it through to the end for me. I really appreciated her kindness to me and her confidence that she could solve a problem others passed the buck on.
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March 2023 by Mike R.
It works. Can be rather busy. The self checkout lines have helped, but employees can be few and hard to find. They are super, as I believe a lot of retailers are struggling finding help. This is fairly clean and organized. It probably could use a renovation in some areas.The parking is decent. That's one area I do appreciate. I also like that, this is close to other spots I visit. Convenience is important. Also I appreciate CVS being the first to go tobacco free. A gutsy move but the right one.
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February 2023 by Courtney S.
Laughing at people trying to get their medicine is unacceptable!!! And your excuse that "you want to get home" so do I but I also want to see my father LIVE!!!! Depriving people of their medicine is extremely unethical!!!!! The worst Pharmacist ever!!! Never go here!! ALL the pharmacists were laughing as us trying to get our medicine. They were talking about us when we walked away and we came back and called them all out and they still wanted to argue!!! ALL OF THEM SHOULD BE FIRED they closed the gate in our faces!
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January 2023 by G D.
I don't know what has been going on here over the last year, but there are at least 10 people in line for pharmacy pickup whenever I come in here now. The line moves very slowly. I just waited 45 minutes for a prescription that was called in 12 hours earlier. Their signs say they are currently hiring pharmacy technicians so maybe it's a personnel issue. I feel sorry for the current staff having to deal with so many irate customers, but they really need to get it together over there. There weren't even chairs to sit in while I waited this evening because so many people were waiting (and fuming) on orders that were called in this morning. If it was once or twice, fine, but this has been ongoing for months now. I've had enough. Switching to Walgreens across the street and hoping for better luck there.
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January 2023 by Veronica S.
The reason you have a low rating is because must of your employees are not really friendly. I'm at the pharmacy and everyone has a RBF. People smile!!! No one wants to pick up prescriptions to a non-approachable pharmacy or technician!2 stars as I score a few deals!
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December 2022 by M R.
one star is a gift....laughing at sick people is NOT cool. Two plus hours at the Cardinal Forest CVS....one script was filled for someone the other was not....please wait while we do it. One script filled the other out of stock...oh we forgot to tell you that this morning....oh wait it just came in.....please wait while we fill it. One script filled the other sent to another CVS. Sorry it was an error but since it's there we cannot refill it presently so get driving.Me...checking on multiple scripts after 30 minutes. I hear laughter....tell her we are busy we are checking. The cashier hold up the filled prescription bags and says it still needs verification please have a seat.....I bite my lip and sit. 30 minutes later rechecking. They still need to be verified and holds up the bags.....No one ever moved my prefilled prepackaged prescriptions back for "verification". I completely lose it. I say you know what laughing at a sick person and then not even moving her stuff into the cue is not cool. In fact it's mean. I get you are busy but so was I teaching very sick during a sub shortage so fill my prescription please....now. All the other folks look up because after sitting quietly for over an hour I am pretty upset...in fact I am crying because I feel like crap and they suck.Message to all Fairfax folks....do NOT use the Cardinal Forest CVS pharmacy. They stink...try Kings Park instead. That is where they mistakenly sent someone else's prescription.
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October 2021 by Crystiana A.
Very bad customers service. They keep telling me to come back the next day to pick up my prescription and I have to come back more than 4 times and they said the same thing. My mom was sick and we keep waiting for them forever. I ask them to send different locations they just gave me back the paper and don't say anything even just say sorry
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September 2021 by Mellissa O.
Terrible terrible pharmacy. They hound you robo calls telling you your prescription is ready for pickup and when you go to pick it up it's not ready. Told me 15mins and I waited 15mins only to be told it's not ready and won't be for another 30mins. Trying to talk to the pharmacist and she walks away. Will be taking my business elsewhere.
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September 2021 by Jennifer V.
orst customer service of any CVS I have ever been to over 6 states. They make CVS looks like a horrible company, not even what I've seen at any other pharmacy. They constantly forget to put in my prescriptions after I put them in, even after I call to confirm they are ready. Every time I go there, they leave you standing there and will take other customers that arrive after you even after you bring it to their attention. My mother has Medicaid as a senior citizen and when she tries to use her benefits there for OTC meds, they tell her she can't use her Medicaid card at all and she has to pay out of pocket. I've called Medicaid and confirmed this is not correct and the CVS clerks lied. My mom got turned away THREE times when she tried to purchase medicine. I've asked to speak to a manager and either I'm told there is no manager, or the manager refused to help and told me to just go back and try again. I asked them to please train their cashiers how to process Medicaid benefits cards, but the manager only said they can help if they are there. So if the manager is not there, we are screwed? Today was the final draw. I was at the pharmacy to drop off a prescription when I saw they took two customers who came after me after I was waiting for so long. I asked them to at least put a sign on the drop off window if they are not seeing customers there because I had been waiting. I don't know why I even bothered, they took the next gentlemen and just ignored me.
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September 2021 by Alison S.
This is the nicest, cleanest, and has the most products of any CVS I've ever been to. That's all really. I wish this was my closest location.
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August 2021 by Brian B.
Came in and tried to use my good RX card. I was told by the cashier that they could not take them.
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June 2021 by Brian L.
Deceptive business practices! At checkout, the cashier told me "if you give me your email, I'll add it to your account and give you a $10 coupon." So I did. Only when I was clicking through the touchpad confirming my email and accepting terms did I read the fine print that I was actually enrolling in a rewards program. The program debits $5 per month from your credit card (again, wasn't told this) and puts it (plus another $5) on my cvs card as a $10 coupon. This expires after 30 days--also conveniently not mentioned by the cashier. When I balked at this and noted the deception used on me, the cashier apologized and voided the registration. Then she and, subsequently, the manager tried to spin the program as a "good deal" and wondered why I wouldn't want it. Well, #1 I don't like being deceived and enrolled in a program that will cost me money without being told that. And #2 since I won't be shopping at CVS anymore (switching all my Rx to Walgreens too), it really isn't a good deal.
