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January 2023 by Jordan C.
I reached out to Mr TV Mount and they quickly scheduled me for an appointment. They were on time, friendly and very efficient. I would definitely recommend them!
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November 2022 by Joanne D.
Went very well. Service provider was very courteous and completed the job to our satisfaction
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October 2022 by Taylor Ragano
I had the worst customer service I have ever had! I contacted Mr. TV mount to move a TV from one room to another. They came with two technicians one was doing the installation, the other the repair from the Previous wall mount. I told the installer to hang it in the center of the area rug specifically. I was in between the two floors for the two technicians and when I checked the TV I verified that it was working. When I sat down to watch I realized it was off by about a foot. I called Sam (owner) to explain the problem. Sam said I told the technician to hang it where it is. I am vision impaired and wanted it hung in a specific place. I tried to explain to him that I would not have instructed his technician to hang it where it is, he again said I was lying and I was being difficult and would not come back to fix it. Then I actually had my builder representative here and was explaining the difficulty I was having and he looked and saw that the TV had been hung to The right of the air mount. I called Sam again to make things right. Sam yelled at me and again hung up on me. I have now paid them $350 (99.00 More than quoted) to hang TV, I cannot watch! I have been yelled at! I have been called a liar! What kind of customer service is this?Service: TV mounting
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September 2022 by Marcella R.
The worst customer service I have ever had! I contacted Mr. TV mount to move a TV from one room to another. They came with two technicians one was doing the installation, the other the repair from the Previous wall mount. I told the installer to hang it in the center of the area rug specifically. I was in between the two floors for the two technicians and when I checked the TV I verified that it was working. When I sat down to watch I realized it was off by about a foot. I called Sam (owner) to explain the problem. Sam said I told the technician to hang it where it is. I am vision impaired and wanted it hung in a specific place. I tried to explain to him that I would not have instructed his technician to hang it where it is, he again said I was lying and I was being difficult and would not come back to fix it. Then I actually had my builder representative here and was explaining the difficulty I was having and he looked and saw that the TV had been hung to The right of the air mount. I called Sam again to make things right. Sam yelled at me and again hung up on me. I have now paid them $350 (99.00 More than quoted) to hang TV, I cannot watch! I have been yelled at! I have been called a liar! What kind of customer service is this?
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July 2022 by Phong Tran
very Fast and on time! know what theyre doing! even work after hours to get the work done! I highly advise to call them !Service: TV mounting
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June 2022 by Corrie Miracle
I was given their information by someone who had used them before and loved the service.I called last week and got a super quick quote and scheduled with them the same day. The $50 deposit goes towards your service so I was totally fine with paying for it.They just came and were punctual and very kind to my property by wearing masks and shoe coverings.They placed tape on the wall before drilling so I could make sure I liked the spot and then it was a super fast process after that.I paid extra to hide the cords on the wall (the offer an in-the-wall service) and it looks great.Even better, Sam called and said they accidentally charged me for the over-the-fire place cord placement and he would refund me immediately. I would have honestly never known that and was so so pleased with their honesty.10/10 highly recommend.Service: TV mounting
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April 2022 by Chris Kwan
I highly recommended Mr. TV Mount in Springfield, VA. Their technicians came to our house to mount our 75 inch Frame TV and setup Firesticks for other tvs. They were professional, friendly, efficient, and knowledgeable. I will be using them again for all my TV related work because of their high quality work and professional demeanor.
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April 2022 by Matthew D.
We needed a Samsung frame TV hung above our fireplace. Within 1 hour they got back to us and sent someone out within 2 hours. The job was done in 3 hours. Great timely and transparent service and pricing. The owner even called us back to say we had been overcharged and returned some of our funds. You don't see this type of honestly in business very often. Highly recommend.
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December 2021 by Blake R.
Don't bother. After you pay the $50 deposit to secure your time slot, they will email you less than 24 hours prior to the appointment to tell you they need to change the time. They wanted to change the appointment time by three hours because "it is hard to route schedules"
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October 2021 by Tom R.
Do not trust this company. I was quoted $149 for the installation over the phone. The technicians came out, completed the install, and gave me an invoice for $199. I spoke with the owner over the phone and he yelled at me and told me I was wrong even though he was not the one who quoted me the $149 price. The person who gave me the $149 price had some trouble communicating and probably just made a mistake. But the way the owner handled it was inexcusable. I paid $199 and went on with my day. Horrible way to run a business. Pick someone else. If you go with this company and run into any kind of issue like I did, you might get the same kind of absurd treatment. UPDATE: The owner's response below is not true. They were the only company I called so I'm not "confused." The person I spoke with (not the owner, so there's no way he would know) quoted me a price of $149 without any doubt about it. 50 bucks is not worth any more time on this, but folks should know you will get shut down and told you're wrong (even if you're not) if you have any issues with this place. Stay away!
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July 2021 by M R.
The tv looks great and it was fast and easy. The technicians did a great job and I am so happy with how it looks.
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June 2021 by Matt S.
I had the crew from Mr Tv mount install a 55 inch in my master bedroom and I am beyond happy with the install. They were able to hide a second electrical plug in the closet and run everything through the walls for a seamless install. Very responsive, well priced, on time, clean, and a complete job. I would definitely recommend them for future installs and will be utilizing them again in the future.
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April 2021 by tom s.
I really appreciate the good work you did w/ two TV mounts at our house. I really enjoy them. Loved your took kits (a screwdriver for every type of screw!). You were professional, on time, and did a great job. Thanks.
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March 2021 by Eloise H.
I had 2 TVs mounted by these guys - they were the most affordable of all the quotes I received and they were quick and clean. Highly recommend.
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February 2021 by Linda M.
Mr. TVMount did a fabulous job installing a new 55" TV over the fireplace in my new home. I specifically requested the MantelMount system which allows you to adjust the height of the TV for watching. Install required adding an electric outlet behind the TV and hiding the wires in the wall and running them to the built-in bookcase. Communication to get the quote through install was easy and thorough. Left everything clean. Great service, very happy with result!
