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February 2024 by Sana Riaz
After spending more then $60 on balloons, they deflated within 30 min reaching homee. Also we had bought a pack balloons which they didn’t provide the unused balloons upon pick up of the balloons. It ruined our special day
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February 2024 by Winnie Warren
We ordered two sets of ballon's to be picked up on Friday at 5 and I got an email early on Friday that the ballon’s were done. My husband picked them up at 5 by 730 the next morning (day of party) some were deflated ?
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February 2024 by Diana Alexanderson
I stopped by to get 2 balloons first thing on a Sunday morning. They refused to sell them to me because “they had too many orders to fill”. It was a literally 5 min of their time! Worst service ever!
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February 2024 by Antonio Gutierrez
Worst ppl n the store. I needed 2 balloons. There were just open. And the lady told me to wait 2 hrs. It is insane. Please do not buy from this store.
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January 2024 by leesa James
It was great ? the only thing is I didn’t find my gift basket
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January 2024 by Jade Ton
The customer service accosiate was very mean. She refused to sell the balloons on display.
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December 2023 by Angie Cruz
Nicole has excellent customer service you guys need more people just like her!
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November 2023 by Christian Leonard (DigitalBiz Warrior)
The worst. Went to the Falls Church store in person to elect balloons for a birthday party. They offered delivery but never showed up. Gave address and 2 points of contact. No call no show!Called 5 times and no one answered the phone.Want a refund and tried to call the store and no one answered again. Disputing my $72 with my credit card company.
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November 2023 by Jasmine Williamson
Customer service was great. I went in to grab a costume and it only took five minutes to alert an employee who sent me to someone working the floor and he immediately helped me. Checkout was a bit difficult, it was busy but that's not their problem. It was the credit card machines. They might need to be upgrade to make for an easier transaction process.Even though it was busy it was controlled with (from what I saw) EVERY employee working hard and together as a team. I haven't seen that in a while ?.As a Dasher, it helps us get products to our customers when you are helpful. Thank you! Because of you, I made $16 in 10 MINUTES!THANK YOU ?
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September 2023 by Ralph Maroun
Worst party city! They didn’t even have helium to fill 1 balloon but they want you to buy a 40$ tank of helium to do it!
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August 2023 by Gloria Nelson-Johnson
I enjoyed going to Party City. They have lots of party ideas . The people are very friendly. The store was very clean. The prices were very reasonable. And they have the very best cards. I would definitely recommend this place. I would definitely go back to this place
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July 2023 by Alexis
The employees were very nice and helpful; it was a Saturday and the website said no helium available due to business but they still filled the balloons for my son’s birthday!Well stocked and will come back!
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July 2023 by Aqib Choudhry
Today is Father's day i order something for my Father and i was waiting for more than 25 at curbside spot but nobody came there for my order fortunately i called them and then they know ohh we are bringing your product but they brought totally broken product then i call them back which product i order for my father they brought with them the female version and they dont want to know about other product from where it is broken and they say we have only female one so you can take this i remind them today is Father's day....
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June 2023 by Ellaina Williams
There were not enough cashiers to handle demand, and 1 person was dedicated to blowing up hundreds of balloons. A woman walked in for a pickup appointment and was waiting for an hour past her time and still hadn't received her balloons.Also, there should be a warning spiel during which the cashier communicates the lifespan of inflated balloons. The cashier for sure communicated the inflation charge for balloons and could naturally tack that timeline into the spiel so that people understand what they're paying for. Our inflated latex balloons (bought for an event on the next day) didn't last 8 hours. I was charged ~$30 to inflate them and essentially donated that money to the ether. I was so upset waking up to grounded balloons. And before raging into Party City, I checked Google to see what the float time was for latex balloons. Sure enough, it was DRAMATICALLY shorter than mylar balloons. Although I'm upset I didn't get that warning, there was no use sharing that ire with Party City when all they did was fail to advise me.
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May 2023 by Lucia C
Whenever Im here there is a cart of unopened merchandise sitting somewhere in the store. On the other hand, they usually have what I'm looking and a nice selection so I can't really complain.
