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December 2024 by Robin D
Premier is an exceptional autobody repair shop! This is a family-owned shop, and their business model is quality work and excellent customer service. They have highly-skilled shop technicians with a keen eye for detail. The shop manager and owner welcomed all questions and addressed all this customer's concerns throughout the repair process. They care if you are satisfied and a happy customer. I highly recommend Premier Collision Repair. All auto repair shops should aspire to their professionalism.
In July 2024, I was in a no fault, low impact, front end collision with my 2020 Subaru Forester. The insurance company directed me to one of the network body shops for an estimate and subsequent repair (Shop 1). They replaced the hood, bumper and grill. After repairs were completed and the vehicle was returned, I took it to a Subaru autobody shop who reviewed their work (Shop 2). They detected the hood was misaligned, the hood latch was not closing evenly, the upper grill was not aligned, no hood heat insulator, and the paint on the bumper was "dry".
The vehicle went back to Shop 1 for corrective work. After Shop 1 returned the car, Shop 2 reviewed their work again and the issues were not corrected. I returned to Shop 1 two more times for corrective work. After the third visit, it was clear that Shop 1 was not in good faith attempting to repair the vehicle to pre-collision condition. Shop 1 and Shop 2 shop managers were in disagreement how to bring the vehicle to pre-collision condition.
I needed another independent professional auto body shop to review Shop 1's repair work. I was referred to Premier Collision Repair (PCR) by my Subaru dealer.
On September 30, Sebouh, owner of PCR, immediately made time to review my vehicle. It was brought into the shop, drove it into the bay, and several team members reviewed my vehicle.
The Premier team found the front bumper paint was dry and orange peel was apparent, paint was bubbling on the bumper from paint preparation, the hood had a poor refinish, it was dry and dirty, the hood and grill were misaligned and there was poor blending of the paint, and no attempt was made to match the bumper and hood paint to the side front panels. Additional damages that Shop 1 missed, were detected by Premier's shop technicians by peering through the grill -- a broken shutter, a damaged radiator bracket was pushed back and the tie bar was bent -- Unbelievable.
The insurance claim was escalated and approved for the corrective work at PCR.
The shop manager, Vick worked closely with the insurance company estimator and preparation of paperwork. He provided me constant updates as to the progress of my vehicle's repair. He welcomed all questions. He was quick to return calls and answer emails. He educated me on the repair process. I could not have been happier.
Sebouh was frequently checking in with me to make sure I was satisfied with the progress.
When the vehicle was returned to me, it looked like the day I drove it off the Subaru lot. I was so pleased!!
Premier is the best in the business!
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November 2024 by Florida Vasquez
I was satisfied with the repair. The finished work was excellent and location with Enterprize car rental nearby made everything easy . They are courteous and professionals. Highly recommended.
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November 2024 by Sandra Derminassian
The best honest work !
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September 2024 by Faran Fayaz
Top notch quality, amazing customer and transparency. What else can you ask for!!!
Definitely one of the best team in business, who not only use quality products and amazing results but also superb customer service always smiling which is rare in this business. Highly impressed by their work and a big shoutout to Vic.
Would recommend to anyone looking for a auto body shop, look no further you will not be disappointed.
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June 2024 by Ralph Menzel
Fantastic and prompt service. Very professional, meticulous and friendly. Suggested by our Subaru dealer ( Sheehy). Definitely recommend their company!!
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May 2024 by Art Tat
I had some body damage to my car after it was dinged in a parking lot. I came to Premier Collision and was taken care of within a week of scheduling. The entire process was explained to me the entire way and the car looked great afterwards! I would highly recommend taking your car here if you need done body work done.
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February 2024 by Vernon Giscombe
Excellent experience. They adhered to the schedule and did phenomenal work on my vehicle.
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February 2024 by Duane Moses
PRC did excellent work on our 1989 Mercedes 560SL. Couldn't ask for better and staff was informative and professional. Thanks PRC.
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February 2024 by John Garrett
A great collision bodywork company. I came in they established what I would have to do, and once the parts were in they took my car in. I had phone calls every step of the way with repairs and estimated time of when they would be finished. Great group of people!
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January 2024 by Nino Sport
Great service great repairs, highly recommend!
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January 2024 by Dinah Young
I had some damage to my brand new car. I called my dealership who recommended Premier Collison. I sent them pictures of the damage and they were able to give me a preliminary quote. They work with my insurance company on all of the paperwork. I dropped my car off on a Tuesday morning. They gave me a ride to enterprise to puck up my rental card. It took until Friday because there was additional damage and they had to order a part. When I called to check on the car they were always polite. The car was returned to me looking lime new.
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January 2024 by Jocelyn
I cannot say enough good things about Premier! The entire team is professional, accommodating and goes above and beyond the customer's expectations. If anyone I know ends up needing a collision shop to go to, I will be sure to recommend Premier Collision. Thank you so much for everything!
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January 2024 by D Cary (DMC)
Spoke with the staff and got an estimate for my bumper damage. It took about 15 mins and he explained the repair, paint, parts, labor, insurance process, estimated days to repair and about back order parts or aftermarket vs OEM. I was highly impressed.
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December 2023 by Jocelyn Gebhardt
I cannot say enough good things about Premier! The entire team is professional, accommodating and goes above and beyond the customer's expectations. If anyone I know ends up needing a collision shop to go to, I will be sure to recommend Premier Collision. Thank you so much for everything!
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December 2023 by Rahat
Viken and Sebouh are friendly, professional, and their work is excellent. I had to follow-up on my VW Beetle due to a minor issue and they went out of their way to accommodate and try to help me out. They seem like they will seriously honor their lifetime warranty and truly care about the level of service they’re providing.The office dog is cute too.
