-
November 2023 by Guillaume L.
Outstanding service from Moe! Moe went above and beyond to assist me today and I give kudos to his courteous, friendly demeanor. Keep it up Moe and looking forward to shopping at this store again.
-
October 2023 by Alexandria VA Googler
Great service
-
August 2023 by Wail Jamil
Welcoming, friendly with excellent customer service. I will be returning soon.
-
May 2023 by Shelly Barry
Unacceptable customer service, Taylor was extremely adversarial and wouldn’t take my return or help me in any way. Glasses were purchased at Dulles departures gate so I was unable to call or go back there to return. I hope Taylor enjoyed her little power trip, I’ll be in to mention it to her manager who she claims is on vacation. Seems this store runs the same scam over and over based upon the other reviews.
-
January 2023 by Mariano Pamittan
The worst customer service you can ask for from any sunglasses hut! During the holidays when they close at 6PM, I got there at 5:30PM and the young hispanic woman that works there, Donya, I believe that was her name (got from other mall associates) refused to open the door. She just remained standing in the store on her phone with the doors locked until her shift finishedr. If I did that at my job I would be fired but some places love having lazy staff for some reason. I have been trying to return a pair for sunglasses for weeks now and nobody at this store has been able to help me out. Every time I visit the store, it’s something different. They won’t take my return (within 30 days, no damage) no matter what for some reason. Last time I was here, Donya told me to come the next day at 1pm when the manager is there, when I got there the next day at 1pm, Donya says “she’s not here she left”… but she said to come there at that time… useless false information from Donya. It’s coming tot hat point to where I’m pass my 30 days to where I have to keep glasses that I don’t want and have been trying to return all month!!If your going to buy sunglasses here, it has to be one that you are forsure keeping because once they get a sale, they don’t give a F about you!! Horrible customer service from the super lazy employee, Donya. Or whoever the young Hispanic female employee is. She is horrible with customer service and tells the wrong things to customers!! If I come back later and she still has a job here, then this place has failed as a business because she WILL keep customers upset
-
June 2022 by Ahmed Somane Abdi
Made promises but never kept their promise… worst people ever both locations the one inside the Macys springfield and the one inside the mall.
-
May 2022 by Amelia Winters
I purchased mine at a sunglasses hut and the Medusa emblem fell off less than 4 months after purchase! I’m very meticulous about caring for my sunglasses and they still fell apart.Be prepared to spend more money for replacement parts
-
May 2022 by Edwina Gray
Great sales person. Friendly & professional staff.
-
March 2022 by Vah Le
The young lady who helped me out at the Springfield Mall location was very nice. I had called to inquire about a pair of glasses and she found them, set them aside and even price matched the glasses to the website price difference. Once I met her in person she was very friendly and professional. Very happy with my visit.
-
January 2022 by Michael Anderson
Always a cook place to pick up some nice shades. The staff actually told me what I was able to do in order to get the glasses for 25% off. But it involved using a Macy's credit card. Didn't want to do that but I was thankful. Always a nice selection of glass. I found what I wanted but out of my price range for the time being.
-
December 2021 by Ilona Williams
Excellent customer service! She found the sunglasses I was describing from then inventory stock! She was attentive, polite and helpful!
-
September 2021 by AKH
Nice staff they fixed and cleaned my lens
-
May 2021 by rita ghattas
Friendly staff and great service! Highly recommended.
-
May 2021 by tdphomedesign55 @gmail.com Song
It should be open, but closed! Don't know why?
-
May 2021 by Noor Muhtaj
Great customer services
