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February 2025 by Don Phamous
Terrible service very long in line waiting :(
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November 2024 by Melinda Crawford
Wait time is awful and lots of personal conversations going on which delays the Business you are trying to take care of.
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October 2024 by Rozellia Matthews
The bank was not busy and I literally said 30 minutes for someone to come and assist me in signing a paper that needs to be notarized
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June 2024 by Aylin Tambo Eguez
Is always with long line for wait and only 2 cashiers helping
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April 2024 by K Lin
I was standing in line with about 10 customers, while three bankers are at the counter. BUT only one of them was really working. The other two were chatting with a customer and the customer’s teen daughter (the customer was most likely someone who works or worked there before). Even the woman who looks like a branch manager joined the chat. That’s really unprofessional.Thank goodness I only have a saving account and only get cash from that branch. I’d never consider opening any more account with Truist again.
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March 2024 by darwin monje
I'm going to close the account in this bank. I went to have the account unlocked because I had it blocked and I was waiting for about an hour and they didn't help me. The bankers were taking too long with a client talking about personal life. That's not for professionals. I have my how much business and my time is very short
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March 2024 by Luqman Ahmed
Very bad customer service. All of them busy on their phones don’t take customers even don’t pay attention. Horrible services.
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April 2023 by TH Henin
Horrible experience with the teller BRIANA, the customer service is really terrible , Small procedure could takes forever, very complex policy from the bank for verification, Ms.MARIA wasn't able to verify my signature cuz it's different to the first signature I made when I opened the account, DOES THAT MAKE SENSE?,ID isn't enough for them, All ladies work there need to go home.STAY AWAY From THIS BRANCH!!!!
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March 2023 by TH Farid
Horrible experience with the teller BRIANA, the customer service is really terrible , Small procedure could takes forever, very complex policy from the bank for verification, Ms.MARIA wasn't able to verify my signature cuz it's different to the first signature I made when I opened the account, DOES THAT MAKE SENSE?,ID isn't enough for them, All ladies work there need to go home.STAY AWAY From THIS BRANCH!!!!
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March 2023 by Michael Erb
Great place to have. Thanks very much for all of this. I was able to get it located by map. Thanks very much.
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February 2023 by TH Virginia
Horrible experience with the teller BRIANA, the customer service is really terrible , Small procedure could takes forever, very complex policy from the bank for verification, Ms.MARIA wasn't able to verify my signature cuz it's different to the first signature I made when I opened the account, DOES THAT MAKE SENSE?,ID isn't enough for them, All ladies work there need to go home.STAY AWAY From THIS BRANCH!!!!
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February 2023 by E
after 12 years of banking with this branch I am officially done. I will be transfering my business. It is very similar to how USAA went downhill. I will be moving my personal and business accounts to Navy Federal.
The tellers are no longer the same. There is one recognizable face who used to be very helpful to me. Now she wont even look at me or attempt to help.
I come in for the same transaction every week or so. And for the past week I have been unable to withdraw cash.
They never keep enough cash on hand for a bank. It is very inconvenient for a business owner. Sometimes our change service comes up short and we have to supplement from here and they never have enough. It seems they carry only enough cash on hand for micro transactions.
The old school customer service BBT used to provide is long gone.
I don't mind waiting at a bank, but these complaints about wait times are valid. Its really bad. You wait in line just to be told they can't help you with your transaction.
I am also not a spanish speaking person, however they definitely need more tellers and account managers that speak spanish. Even though I have to wait, the ones who speak spanish only have to wait longer to be serviced by the one spanish speaking teller. Springfield is predominately south east asian and latinex, get it together and know your demographics.
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February 2023 by Raymond Young
The people are friendly and polite and courteous and willing to help you
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December 2022 by Dawn Sheridan
I have started coming to this branch after the total collapse and disarray of the west Springfield branch. Everyone at this branch has been extremely professional and helpful
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April 2022 by David Miller
Long lines, drive thru never open on weekends. BB&T never should have merged. Will be looking for a new bank.
