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April 2024 by Michelle H.
A large truck parked right in front of my driveway and garage he was dropping off supplies. He saw me standing there trying to get out and wouldn't move. He took his time and didn't say he was sorry or apologize or even acknowledged that he was parked illegally as 3 signs posted showed that he was. He took his. Time leaving and made a rude comment about being the only place to park. I called the dispatcher and asked that the manager be notified of his illegal parking in front of my garage. I have not heard from him yet.
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March 2024 by Mariane R.
A friend recommended TW Perry. We found exactly what we needed to replace our 30-year old front porch railings. We replaced the deteriorating, high-maintenance, wood railings with new manufactured materials which replicate the details of our Williamsburg styled home. I found the TW Perry team very responsive to their "Phone/ "TXT" system. I especially want to thank Kelli Fernandez for her 5-Star, exceptional assistance throughout our ordering process. She exemplifies the best of knowledgeable and sincere customer sales and support. Thank you, Kelli Fernandez and TW Perry.
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October 2023 by Luke B
Knowledge helpful friendly patient staff!
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August 2023 by Catherine Flores
DONT GO TO THIS PLACE. I purchased from this store and returned some of the stuff because we didn't use it. It had plastic and good condition. Still charging for the restocking fee.
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June 2023 by Tony S1
Amazing service my boss always likes to go there and get our materials and always nice and easy to find what we need Wendy always gets us on our way amazing service by her
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April 2023 by KMA
Great customer services and many hard ware .
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April 2023 by john ho
This is my go to place for most of wood trims and deck materials. They offer excellent customer service.
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February 2023 by Tom C.
Communicating with these folks is terrible, both by email and phone. They don't respond to you unless you follow up with them two or three times. That isn't how it's supposed to be in my opinion. For this reason, recommend not doing business with them.
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December 2022 by Kenneth Morgan
Front desk staff is exceptional. Definitely enjoy stopping by when I need to.
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September 2022 by John McGahan
Yard guts were very informative and extremely helpful at the Springfield, Va. Location
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August 2022 by Stacie Boyle
Visited TW Perry last week looking for wood and tools for a backyard shed project and the staff was very unhelpful. There were at least three of them by the register when I walked in and NO other customers in the store and they seemed to want to get me out of there as fast as possible without making a sale (especially the bald guy). Don’t know how they stay in business with this attitude (maybe they only like working with young male contractors?)especially as I was polite and engaging with them. Would give zero stars if I could. Only plus was the well-organized storefront. Left without buying anything.
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August 2022 by Dr Luis Fernando Correia
Just dont ask about anything.If you are a Pro and have your order previously done, fine.The guys from front desk are not helpful at all.They look at you as you are an alien.So dont try to ask anything.They probably has customers enough.
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May 2022 by wilber argueta
for the employee who yelled at me today in warehouses. If you don't want to work, stay home. problems leave them at the door when you leave home.
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May 2022 by Ray Kruse
Tw perry overall is a great supplier. I have an account and have done well over million in business with them for many years. Bmc bought them out a year ago.(very disappointing)There prices have skyrocketed since. Would suggest searching competitors for pressure treated lumber and pvc trim and hardware. Trex materials are probably best price you can find. Love all their employees and sales people. Work with Jim Davis ....he is the best and most honest and dependable. Would have given 5 stars in years past.
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February 2022 by Christina
RUN!!!!! If I could give zero stars I would. Impossible to reach, impossible to find help to purchase materials. Actually went to showroom and staff ignored us and walked away. Call Builders FirstSource. Builders FirstSource not only helped me find what I needed, they delivered it for free.
