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January 2024 by Amin
Unprofessional service at Unity Towing. Employees are not being paid, money being stolen, and managers using inappropriate language on the phone.Finance person, Shaheer is an unprofessional idiot and threatens employees when they ask for their compensation.They also steal customers belongings from their cars and hide when they crash car parts while towing.We’ll definitely report them to authorities and wanted to let the public know aswll.My experience was disappointing, and I advise caution if considering their services.
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September 2023 by S. Amato
Wish I could give zero stars but it’s not an option. Tesla hired Unity to pick up our car. In the process the truck driver backed into my husband’s truck. We have the video and pictures to prove it and license of the driver. We filed a claim with their insurance only to find that they do not carry insurance. So 1) Tesla roadside is hiring commercial trucks with no insurance and 2) this company is operating without insurance. They don’t answer calls or texts. We are reporting to the police.
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April 2023 by Leo A.
These guys are full of it! Took 2 hours to show up for my Tow. Then they show up with a car on top of the tow truck!!!! Only to tell me I had to wait another hour. Unbelievable! Incompetent would be a compliment to these people. It's people like them that give the shady tow truck industry a bad name.
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March 2023 by mirenda0414
They got a 1 but really it should be a ZERO. I do not recommend, Tow Unity and AAA need to remove them from their vendor list. I called AAA at midnight, a hour later Tow Unity called stating they will be there in a hour. They had to do another job and need to exchange truck because it will not fit in garage. A Guy showed up with no truck stating he don’t have no tools to fix my tire so he was going back to truck. After 20 minutes I called AAA. They dispatched Tow Unity. They stated he had to come back to shop but never came back. I called AAA on the status and was told by Dispatcher Stanley of Tow Unity he apologize that the truck didn’t comeback, and asked do you want to be compensated. I ended up calling another company who came out in 30 minutes. AAA rating have went down because of Tow Unity
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February 2023 by Rob P.
From the front office to my driver Moose, could not have been a better experience! The phone was answered cheerfully and Moose was very pleasant and professional towing my truck. Would recommend their services!
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December 2022 by Kimberly Shotwell
called. service NOT available as advertised. fake and fraud, just want your money. Avoid like the plague.
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July 2022 by Ron Swanson
Isaias - give him a raise. Never in my life thought a simple tow truck ride could be as entertaining as it was. Honestly one of the most down to earth people I've ever met. Professional and kind. That's how you get a $50 tip.Service: Car towing
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June 2022 by Valerie Aparicio
10 stars! Great customer service, Friendly, communication was amazing, on time, and great rate. Highly Recommend!Service: Car towing
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May 2022 by Kathleen Veer
Isaias was amazing! He arrived super quickly and loaded my car up really fast. He was really nice and got me home with no stress!Service: Car towing
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May 2022 by M W.
Called AAA at 9:00 pm for a tow. Was told that the driver would be there by 10:30 pm. At 10:40 I was told they didn't have the last/long from AAA and they took another call. It is 1200 am the next morning and I am still sitting in the side of the road. When I called AAA back they gave me the name and number of Unity Towing. When I called a less than friendly associate answered and said she didn't know if it was AAA or not but that they would get to me when they could. That calls were taken in the order received. Except when I called before the statement was that they were missing information not that calls were taken in the order received.
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March 2022 by Jay P.
Great staff very helpful and understanding. When I thought they wouldn't be able to get my car onto the truck they surprised me and was able to maneuver it on without the key but still in neutral so there was no wear and tear on the vehicle.
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March 2022 by JD Puryear
Key blade to car was lost Isaiah went above and beyond to tow the vehicle to our local dealer even without a key he was able to pop the vehicle into neutral to pull it on his bed. Definitely will be using this company for future tows and much appreciated to Isaiah for his hard work and April for being so nice and welcoming and getting me set up!Service: Car towing
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March 2022 by Bill Proctor
I had to call AAA for a tow on a Friday afternoon. While driving my car, it would lose power when I came to a stop and cut out. Thankfully, it would restart no problem, but continued to cut out when driving and coming to a stop. AAA said it would take anywhere from 1-2 hours to come pickup my car. I didn't mind the wait since I was safely at home. Five minutes after hanging up the phone with AAA, I got a call from Isaias (the tow truck driver). He said he was 5 minutes away and would be arriving at my house shortly. Wow, what a surprise! When he arrived, Isaias was very professional and after talking with him for a few minutes it seemed like we had been friends for the longest time. He got my car on the truck and made his way north to Montgomery County, MD in Friday afternoon traffic from Fairfax, VA. Once he arrived he notified me that my car was safely in the shop and even sent me a photo as proof. I really appreciated the speedy response, the professionalism and the dedication for driving through Friday afternoon traffic to deliver my car safely to the shop. I would highly recommend Unity Towing & Trucking and if you're lucky to get Isaias as your driver, you can be sure that your car will be well taken care of and delivered safely to your destination. I hope I don't need to tow my car again, but if I do, I will be sure to ask AAA to request Unity Towing. Thanks Unity Towing!Services: Special vehicle towing
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February 2022 by geordi perry
I was waiting on another tow & Isaias pulled up out of nowhere and immediately greeted and offered service. I got so caught up having a genuine conversation with him I ended up canceling my other tow. Super cool down to earth dude.Service: Car towing
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January 2022 by Jessie Elizalde
My 2018 Wrx needed to be towed five minutes down the road to the dealership for repair. The only caveat: the car was stuck in gear (clutch was gone) and it’s an AWD car. I had to call five different companies before I came upon Unity Towing. The other companies sent their driver and even though I made sure to tell them the situation they came unprepared. Some of those five just told me no and left. The driver that took my car was freaking amazing and I wish I knew his name! He was professional and treated my car like his own. Will definitely recommend Unity to anyone with modified cars for hauls. Thank you!Service: Car towing
