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December 2023 by Pat Landis
Horrible customer service an just bad at what they do. Paid off loan 2 months ago, won't release lein at DMV, can't trade in or sell. Also reported a 30 day late when cash was in the savings account and the auto transfer just didn't work, so I almost can't but a new car. At least 10 minute wait for customer service on phone , and sometimes it still goes to a voice mail. Covid is over, get your butts back to work. New loan is going to Penn Fed even though it's $14/ month more. Done with these people.
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November 2023 by Mitchell Goulla
I have banked with true energy Federal Credit Union for over 12 years now and I would never go anywhere else to start with the call center is phenomenal all the girls Veronica Charlotte Juliana and Tania are patient courteous smart and extremely helpful I've also had the pleasure of dealing with the branch manager who was one of the most knowledgeable people I've ever met in banking they're really there to help I needed a car loan once to get to and from work and my credit wasn't the best but they believed in me and took a chance and because of that I am where I am today I might also add that I moved to Florida 3 years ago but I still bank with true energy Federal Credit Union I am a customer of theirs for life
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November 2023 by Carole Munsey
My problem is online banking. On going problems and now no one answers phone calls, voice mailbox is full. Emails unanswered. Can’t check balances. Some accounts aren’t showing since their so called upgrade. Nothing is showing as posted to account. I’m looking for something more reliable. Can’t be hard to find. Urgh
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November 2023 by T C
Reading some of these reviews I agree as a long time former employee I have been disappointed in this CU. Only reason I am still with them is my car loan once that is paid off I am history I already joined another CU and is very happy with them.
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July 2023 by DAVID Rivas
Run away!!!!! from this bank. Getting ready for a wedding standing in Line for 30 minutes. Trying to multitask, in a hurry. Wait your card doesn't work, infront of the whole world. Embarrassed. Rhey made up an excuse saying my address was wrong. Couldn't even pump gas. After reactivated my card. My husband tried to pump gas after recently using his card. And declined. Run¡!!!!!!!!!
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May 2023 by Jasmine James
I‘ve banked with this institution since I was about 15 years old. Unfortunately, it is my opinion that ever since my father, Mark James, retired, from Washington Gas that banking with this institution has not been a positive or memorable experience. In comparison to the meticulous and thorough staff I was accustomed to (prior to his retirement and the name change) my bank account was compromised for fraud and several charges went unsuspected. Completely unacceptable. Upon notifying staff of these concerns, I noticed that there was a peculiar delay in resolving the issue. Causing me to escalate it immediately. Lastly, as a loyal banker looking for resources all in one spot, I was disappointed to learn that this institution did not offer First Time Home Buyers loans. Needless to say, I no longer actively bank with the institution.
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April 2023 by Amber M
I am delighted to share my outstanding experience with TruEnergy Federal Credit Union, an institution that has not only provided me with exceptional banking services but also holds a special place in my heart, as I was once a proud employee.TruEnergy FCU stands out for its commitment to putting the needs of its members first. The credit union offers a wide array of financial products and services, catering to the diverse needs of its members. Their competitive rates, low fees, and member-centric approach make banking with TruEnergy FCU a truly rewarding experience.During my time as an employee, I was able to witness firsthand the dedication and professionalism of the TruEnergy FCU team. The staff consistently go above and beyond to ensure that each member receives personalized attention and expert financial guidance. Their genuine interest in helping members achieve their financial goals sets TruEnergy FCU apart from other financial institutions.The customer service at TruEnergy FCU is second to none. The friendly, knowledgeable staff are always available to address any questions or concerns and work diligently to find solutions that best suit each member's unique needs. This level of care and commitment has been consistently maintained even after I transitioned from being an employee to a member.I wholeheartedly recommend TruEnergy Federal Credit Union to anyone seeking a financial institution that values its members, provides exceptional customer service, and offers a comprehensive range of products and services. My experience with TruEnergy FCU, both as an employee and a member, has been nothing short of exceptional, and I am confident that others will find the same level of satisfaction in their banking experience.
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June 2022 by Meta Davis
UPDATE: 2022 Gloria Ware assisted edited me and my sister with getting a HELC. She made the transition so smooth. She has available to answer all our follow up questions. TruEnergy rates are the lowest and their quick service is a game changer!In 2021 Eileen helped me refinance my car that i purchased in 2018. Again they out did themselves and and offered an even lower interest rate! Can not say enough about the low interest rates! You just can't get any lower than TruEnergyIn 2018 I purchased my car with a loan with TruEnergy. They offered the lowest loan rates ever for my new car! They offer much better rates than State Dept Federal Credit. That alone won me over!
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January 2022 by Miguel Landeros
Amazing Rates On Personal Loans & Automotive Loans, Staff Is Amazing At What They Do & Very Friendly. I’ve been with them for 5 Years Now & Don’t Have A Single Complaint. They Seriously Go Above & Beyond Expectations For Customer Service. I Know 10 Others That Are With Them & Have Never Heard Complaints From Them, When We’re Discussing Banks.
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January 2022 by LaChett Landrum
Can we say funded (in my account) in under 2 HOURS of making application!?!?! Changed my ENTIRE perception of Credit Unions. GREAT rates, knowledgeable and helpful staff!!! Thank you Truenergy!!!
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December 2021 by randi bleau
Recently joined credit union for their great loan rates. Customer service interaction via phone have all been with very rude, unmotivated and unhappy sounding employees. It makes you feel like your a bother to them. If it wasn't for Gloria in the Loan Dept (who is friendly and helpful) it would make paying a higher loan rate with our friendly local Alaska credit unions seem like a much better option.
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October 2021 by Airolina HVAC
Thee BEST financial institution I've ever experienced.
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September 2021 by Donald Thi Nguyen
Trade genuinely by investing with George Stephanie
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May 2021 by Nmasinachi Okoye
I am a beneficiary of crypto currency investment, I have tried so many fake manager online it took me time to find the right online bitcoin trader I risked my $500 thinking it would not work, with no confidence I was so surprised when I checked my account and unbelievable I made a profit of $6,000.00 this is unbelievable I couldn't believe it myself all glory to God for bringing Mr John Dollerry, I really appreciate his email:
[email protected]
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February 2021 by Jim Holley
Don't use there mortgage company very bad business and unprofessional
