-
November 2024 by Fibhek Academy
Added another to our collection 👗🛍️
-
September 2024 by Winta Y
First time ever walking into a store and was not greeted or asked if any help was needed. I was the only customer in the store looking around. Passed by multiple employees and not a single one made eye contact, let alone smile. The atmosphere was not pleasant throughout the store. This was during the work week and a few hours after opening. I’ll stick with the other locations if anything is needed in the future.
-
July 2024 by Miguel Romero
Big lady manager weird
-
March 2024 by Faith Watson
alyssa helped us with all of our needs and helped me find the perfect dress!! love this location, the workers are great!!
-
February 2024 by Lorielle Akintunde, Realtor
Huge selection!
-
October 2023 by Lola Rosales
This store is always clean and pretty organized compared to fair oaks location. I was looking for a last minute dress and Naiya really helped me out! Thank you so much ☺️Update: the dress I purchased -the strap to hold it up- literally ripped the day of my event ??? I had only tried it on once and it looked okay when I purchased it. This dress cost me $129 & some change. Loved the look but not happy with the strap quality and panicking the day of my event. ☹️
-
June 2023 by Google user
I went to make a return at Windsor store in the Springfield mall today. I treated very bad by the store manager She was very rude ,she and angry because I didn’t want to give her my email. She slammed my items on the counter and proceeded to accuse me of having an attitude.. The experience was so upsetting that I left the store in tears. I will never in my life shop at this store again. The customer service was Terrible. Beware the manager was a black woman with dreads.
-
June 2023 by cool ppl
I went to make a return at Windsor store in the Springfield mall today. I treated very bad by the store managerShe was very rude ,she and angry because I didn’t want to give her my email.She slammed my items on the counter and proceeded to accuse me of having an attitude.. The experience was so upsetting that I left the store in tears.I will never in my life shop at this store again. The customer service was Terrible.Beware the manager was a black woman with dreads.
-
May 2023 by Amour A.
Lots of cute items at great prices but store appeared severely understaffed, the staff seemed extremely stressed and overworked especially one person in particular who yelled and spoke disparagingly to other customers they were ringing up about the person they yelled at when the customer looked at clothing near their open box of items they had been putting up on a rack from before the staff member had been called to the register. There was an item I desired to try on that was out of stock on the floor in a size small and the only size small available was on a mannequin. Staff was unable to take the item down off the mannequin upon request unless it was agreed to purchase without my being able to try it on first. The reasoning sounded like someone was micromanaging staff aggressively regarding displays being correct and the fallout has affected the customer experience. I felt I was spoken with quite harshly for my request to try on a short in my size before deciding whether or not I want to purchase it. Although the customer service was quite awful here, which is not okay, it seemed very likely due to issues up the chain of command. Won't be back. I may not look like it but I have anxiety and would have literally cried if someone yelled at me across the floor and ridiculed me to others like what I saw occur. Quite hostile environment.
-
February 2023 by Jennifer Bowling
I visited this location earlier this week. The clothes were nicely organized and the store was clean. Feel check out if you’re in the area
-
January 2023 by Helen Tran
Bad customer service. The girl was unfriendly and has an attitude. She said she’s the manager. Short girl. Dark hair. Need training!
-
December 2022 by Cindy M
Not good customer service...girls very rude
-
December 2022 by Luvli Davis
Dena at the Springfield Mall in Virginia has the best customer service that I have encountered in a very long time. She made my experience wonderful and help me to pick an amazing dress. I know that I will look fabulous because of her assistance. 😘😘😘
-
December 2022 by Daniela Lopez
Store manager is rude
-
December 2022 by Charketa buie
Gates were closed at 8:20pm, suppose to close at 9pm
