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September 2025 by Victor Ramos
Was very Good atención
There to Good girls hannah and Christina
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August 2025 by Kentrell Baines
Ellen was very helpful and informed on all the questions that I had. 10/10 service, charisma, and experience.
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August 2025 by Ryan Streater
Ellen assisted me in purchasing a necklace for my wife. She was very helpful and patient.
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July 2025 by Q J
I believe her name is Ellen! She was amazing to work with and after several jewelry store visits, she made me feel very welcomed by listening to our needs and our likes, pairing us with something that was truly beautiful. Thanks ZALE’S and Please, as a Regional Manager myself, show her big recognition and appreciation! She definitely made this once in a lifetime experience AMAZING
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July 2025 by Barry Spencer
I would just like to.
Say that the representatives at that store in springfield with very professional
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July 2025 by Suzanne
The staff at the Springfield Mall store are always pleasant and helpful. Christine is knowledgeable, personable, and always assist us with any questions, purchases or services we need. She is our go to person but all the staff generally meet our expectations.
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July 2025 by D'Andra Welch
Kanissa really went above and beyond to help us find the wedding bands that were right for us. She was very knowledgeable in helping us decide which one to go with
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July 2025 by Dejuan Gardner
Daryl was a great help today he greeted us as we walked in the door and kept the great customer service until to the end of sale and beyond
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June 2025 by Lucas Saltus
Ellen was very helpful and got my wife and I squared away with a handful of things we needed taken care of to include online order pick-up, resizing 2 rings, cleaning our rings, and making the decision to purchase the Lifetime Warranty Plan on our new ring!
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June 2025 by Veronica James
The customer service at this location is consistently exceptional! Assistant Manager Ellen and Christine are an absolute pleasure to work with—professional, attentive, and genuinely helpful. We’ve made several purchases here over time, and each experience has been outstanding. Highly recommend!
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June 2025 by ESE ASSEGID
5-Star Review for Ellen – Outstanding Customer Service!
I recently visited the Springfield, VA mall store to purchase an engagement ring, and I had the absolute pleasure of working with Ellen. From the moment I walked in, Ellen made the entire experience smooth, stress-free, and genuinely enjoyable.
She was incredibly knowledgeable and took the time to understand exactly what I was looking for. Her patience, honesty, and attention to detail truly stood out. Ellen answered all of my questions, offered helpful suggestions, and never made me feel rushed or pressured. Her warm and professional approach gave me complete confidence in my purchase.
Thanks to Ellen, I found the perfect engagement ring—and it was clear she genuinely cared about making this a special moment for me. Exceptional service like this is rare, and I’m so grateful for her help. If you're shopping for jewelry, I highly recommend asking for Ellen—you won't be disappointed!
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June 2025 by M'Kysha D
Karissa and Ellen Were Amazing Today! I Bought In Three Pair of Earrings To Be Cleaned Today & They Both Took Great Care Of My Earrings and Me! Ellen Even Started My Christmas Wish List Due To This Beautiful Gold Diamond Tennis Bracelet I Fell In Love With 😍! Thank You Both For The Laughs & Positive Energy! I’ll See You Both Soon
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June 2025 by CAPT Jeff Bennett, USN
Eva and the crew are lovely. Great service. Very nice.
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June 2025 by D Oliver
I said YES!! A heartfelt thank you to Christine at Springfield Town Center for helping my FIANCÉ select this beautiful engagement ring!
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June 2025 by Sa'Mone Moore
We LOVE Ellen at the Zales in the Springfield Town Center! She was the energy we needed to pick our perfect rings. She and her team made the process easy, fun, & memorable. I would recommend everyone to go to their store! 10/10
