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March 2024 by Dianas3kids
Christopher was awesome ? ? ? ?
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February 2024 by Carey Carter
Isaiah Benton at the Stafford Virginia office was an exceptional representative that helped us with all of our needs.He was efficient and stayed there beyond the time of closing to ensure that our new phones were updated and ready to go. He was not pushy and he helped my wife make a decision to get a new phone and I as her husband had tried to do that for some time.It is because of his customer service and knowledge that we decided to upgrade 2 phones and get an additional phone for our son.
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January 2024 by Daryl Weedeman
Needed to transfer my work phone service from Verizon to my AT&T account. Aliza was extremely friendly, helpful and efficient. Nilson was also very friendly and helpful. Overall, my experience was outstanding. I am very pleased. Thank you for a great experience!
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December 2023 by Trip Ward
Literally spent 15 hours on phone with att support who never solved the issue. Karla was able to figure it out in 30 min and got my account straight and phone working as expected. If it weren't for I would have changed my mind about att. Thanks Karla
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December 2023 by Demeta Murphy
I waited to long in store. I also wanted to trade my phone in for the pro max. I was told the do not stock those and I would have to be without phone until I receive new phone with restock fee of $55 which is crazy especially when you just received new phone.
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November 2023 by Ava Foster
The store had been open only 15 minutes and our store rep Nilson was very friendly and knowledgeable about the products we bought. Purchased 2 iPhone 15 Pro and he was well versed in how to set up and any shortcomings we had (like passwords to iCloud) he knew how to resolve on the spot. And as we went through the setup he prefaced what would happen and how we should respond. Nilson is a very attentive store rep and guided us well. Thanks.
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October 2023 by Anthony Ramirez
Got two iPhones upgrades from them. Great costumer service while I was there. Now after waiting around 5 months for a $300 credit I was supposed to get on my bill I keep getting the same story by the store manager Jason, I told my higher ups and they working on it.I know it’s not going to happen, I got lied to and scammed.I take my losses, just make sure they give you everything on paper if you’re going there to do business, that was my mistakeI do not recommend the place to anyoneI called the real ATT myself and got my credit!Thanks for replying to my review, but just so you guys know I called like 30 times, went to the store in person maybe 4 times and all I got was the same same, management working on it for months!I got all the text messages here if you need those
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September 2023 by Robin Gallant
At the Stafford Marketplace AT&T, Both employees were very professional and very knowledgeable. The girl that took my order for the iPhone 15 I got my grandson was very, very helpful. She talked me into putting insurance on all my phones rather than just 2 of them and she also had us do something so that My grandson could trade it in earlier. When she ran the transaction, I got a text message that my automatic payment would stop and she fixed that too! When we left, both she and the other employee Said goodbye. All in all, it was an outstanding experience. I appreciate both of your employees. Please thank them for me.
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August 2023 by Sylvia Laporta
Extremely helpful and patient with our group! Family moved back to United States after living in Japan for three years. They were able to get our old accounts up and running and get us signed up with new phones. Very friendly, funny, and answered every ridiculous question thrown their way.
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July 2023 by Melissa Martin
Aliza was amazing! She went above and behind with helping us. The whole team was great! Would definitely recommend location.
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June 2023 by Lucky and Apollo
Just want to share my sincere appreciation for the wonderful service we received from Ryan (Stafford store). Thank you Ryan for your help and for being an awesome Customer Service Rep at AT&T. We need more people like you.
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May 2023 by Natasha James
Aliza was absolutely amazing! She listed to all of my concerns as well as helped me activate 3 new phones and 2 Apple Watches. Made the switch from T-Mobile to AT&T because of her and management!! PHENOMENAL
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May 2023 by Austin Mcgoff
This was by far my best experience at a phone store. AT&T has been much better than I could have ever imagined!! Ryan and Jason both were courteous, informative, and helpful! Can’t thank these guys enough and would HIGHLY recommend this store!! Ryan and Jason thank you for your assistance this week! 5 stars and 2 thumbs up!!
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May 2023 by Lou Goyena
The staff in this store is super amazing. They are overly courteous and helpful. My husband and I were assisted by Ryan and he was awesome - explained everything to us and was so patient with us from start to finish. We are overly impressed with their over the top customer service. We definitely recommend this particular AT&T store (Stafford) to those who are looking for an awesome experience and service along with new phones and gadgets.
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May 2023 by Carl Prator
Jason assisted me with an issue with my account.The store provided professional and courteous assistance. He carefully advised me on how to resolve my issue. Total professional, outstanding representative for your corporation.Carl
