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March 2024 by Michael Semeja
Great customer service thank you ?
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March 2024 by Paul Bellerive
Excellent customer service.
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February 2024 by Josh Lang
They assigned me a car and brought it to me at the repair place which was great. I opted to get a cheaper rental to get more days if I need them and they were very helpful.
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February 2024 by Joe Hughes
Folks here are fantastic!
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February 2024 by Jurj Ciprian
9 people, we rent a van from them. We supposed to go to Miami. We rent a house on the beach. The day of leaving we go to pick up our rental and what do you think happened?? ..... they didn't bother to call a day before at least!! NEVER EVER I will rent from them!
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February 2024 by Mattie Jones
Everything was sat and ready to go when I arrived!!
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February 2024 by Pedro Calderon
Thank you Enterprise of Stafford VA! The customer service and pick up/drop off service were both top notch!
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January 2024 by Pam Luckie
Staff were cordial and professional. Unfortunately they weren't able to fix the issue the Woodbridge location created.
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January 2024 by Troy Snuffer
I have rented two cars now in the last two months from the Stafford location. I have dealt with Robbie both times and I HIGHLY recommend him. He is professional, fast, and super friendly! The last car I rented I gave him 30 minutes notice and he had me out within 15 minutes. Absolutely amazing! Cars have run great! No issues of any kind. Thanks, Robbie!
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December 2023 by Mohsen Zohir
After a car accident near Stafford, Virginia; Allstate initiated the rental (about 12 pm) and we (my wife & I) communicated with the branch. We had to wait till about 4 pm for somebody from enterprise branch to pick us up.After arriving to branch we were informed the unavailability of a car that comply with Allstate contract ($30 a day!). The only car available was a large SUV and we will be liable for differences.. Also, we were told that it is our responsibility to communicate with Allstate and resolve the dispute. It was after 5 pm and we were exhausted.We drove the car to Hilton Head Island, SC. The 2nd day we communicated with Allstate and were able to change the car to smaller one in Beaufort County, SC.At the end of the rental (more than 30 days later) we were charged $170 because of Allstate Enterprise System glitch/problem. I knew about the charges from Enterprise End of Contract email.The $170 charge was done without communicating with us and without explanations!?In addition, the rental (more than 30 days) didn’t translate to points in our/my Enterprise Loyalty Program!? We don’t understand!?Although Allstate refunded us the $170, we are greatly disappointed about the branch lack of communication and the unfriendly experience.Thank you
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December 2023 by Wendy Salguero
Every time I get a rental car from this location is very good experience, my car is always ready my truck broke down over the weekend did my reservation Saturday, Monday morning my car was ready! And the new location is wonderful! Near my house so convenient! Great staff!
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December 2023 by Fran Milligan
I would like to thank your employee Robbie Hanberry at your Richmond Highway Stafford, VA location. From the moment I made the call to reserve a vehicle to returning the car I was met with kindness and compassion (I had a lot going on). Robbie Hanberry made me feel welcome and part of your Enterprise family, that is how I truly felt with my several interactions with him. Robbie is an asset to your company and an employee who is kind enough to go out of his way to take care of me. Because of the treatment from your employees at this location I will keep coming back for my rental needs and recommend your company to others.Other employees that also were so wonderful to deal with were Zackary Taylor and Jesse who cleaned my car prior to my rental the car was immaculate. Many thanks and appreciation.Fran Milligan
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October 2023 by B Coble
Very helpful! When I forgot an item in the car, they immediately retrieved it and had it waiting for me!
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September 2023 by Victor Murphy
After being involved in an accident I had a rental car from this location for 6 weeks. It was a fantastic experience. I initially was in a vehicle I was not happy with, and they exchanged it for another with no questions. They also followed up to ensure I was satisfied. GREAT customer service as well as professional and personable. A+++ GREAT JOB STAFFORD ENTERPRISE!!!!
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August 2023 by Ogiaag Bryan
My recent car rental from Enterprise was a quick and easy process. I was able to select the car I wanted. The car was clean and ready to go. The staff was awesome; I had no wait time; they answered my questions; it was a pleasant experience. I will definitely rent a car from the Stafford office again.
