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August 2023 by Jaime G.
Poor service wasted 20min of my time I've been in business for the past 10years small family just to pay over the phone I do not carry my wallet with me as most have updated to Apple Pay or contactless payment there manager is unprofessional all other locations I've paid over the phone with my business card info on my phone to type it in he didn't want to show me where in the store policy states I can not pay like this wasted my time and gas poor service
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August 2023 by S F.
Super great and caring service 3 times in a row. Helped me find what I needed, helped me be sure the measurments were right and even helped with a return when I bought extra just in case.
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January 2023 by Roger B.
It doesn't let me register on the app or over the phone for a military discount. The customer representative even hung up on me. I wasn't mean or rude. It like I'm not good enough for them. Don't waste your money on a company that treats veterans like that.
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August 2022 by Lyn H.
I would have to agree with all the other comments about poor customer service. Joseph, the manager, the assistant manager and Angela, customer order specialist were very unprofessional. They showed unapologetically overt disrespect, attitude and incompetence to their PAYING customer. I will no longer do business here for this very reason. They do not care about doing their job let alone a customer. I am appalled that Home Depot has these people running the place. I had issues with an order that was not completed on their end. When I try to escalate the issue (because Angela was not helpful), I was introduced to an even more unhelpful manager and assistant manager.
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July 2021 by Kari G.
So my husband rented a cement mixer on July 10, from the tool rental side, well he remembers he had to pull up and felt something strange on the front of his truck, but didn't notice right away. Well, we did notice on July 16, that our front tag came off, and at 8:15pm I went up to the Home Depot and they remembered and described the tag and that took to customer service,,Well I waited for about 25 minutes and they couldn't find it, but the woman said they would return to the DMV, but she said she remembers just seeing the tag that day. Mind you this was just 6 days later, well I called on July 17 at 8:30 because they couldn't find it, and I was told they threw it away. And when we called back again later they said their policy is to keep the items for 30 days, well it was just 6 days and they tossed out. Not any mention of compensating or anything or gift card, just ILLEGALLY throwing away an active tag in the garbage, which isn't supposed to happen. I expect someone to call me back......
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June 2021 by Matthew C.
Last week I paid $3k for a riding mower with delivery scheduled for tomorrow. 30 mins after a confirmation message for delivery I received a phone call saying that they couldn't deliver it from some other store but I could rent a truck from them and pick it up myself. They have horrible customer service and don't seem to have a firm grasp of how their system works, that or they lied to me several times.
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July 2020 by Maria M.
The Home Depot in Stafford VA (Store #4637) provided the worst customer interaction from Angela the Customer Order Specialist to the Home Depot contract Installers (RF Installation -installed door). Angela was extremely unprofessional, uninformed and rude. From the beginning of the installation process between Home Depot, the contractor and the customer (us) was unacceptable. The first time the contractor showed up, he said he was not told there was a storm door, so he could not install the door b/c Home Depot did not inform him (waited weeks for the door) and the door was not installed on that day. The next time the contractor showed up, he solicited $200 ($40 tip) cash from us directly. The issue - after he removed the front door (appx 6 ft) he stated the wood on the door entry way had termite damage and he would have to "stop work" and Home Depot would charge $500 for him to board the door space up until issue was resolved. We were at a standstill as the door was wide open, flies were abundant and it was over 95 degrees outside - we paid him the money. Before he left, there were divers (plugs) that were required to be installed in the door, first he said "the painter had to do install," which made no sense b/c we were not painting the inside of the door. Contacted his field manager Kevin, that said he would send the guy back and he would install the plugs. When the contractor showed up again, he refused and said he did not know how to install the 14 divets (plugs) to cover the screws in the inside door. Also, he failed to (purposely by his own admission) did not screw all the screws in each of the 3 hinges that came with the door - each hinge was missing a screw for a total of 3 empty screw holes on the 3 hinges (1 for each hinge)- he said the screws were too long and he might damage the door, but the acknowledged the screws were supposed to go into the door b/c they were included w/the door by the door company. My husband and I spoke and filed a complaint with Store #4637 Operations Manger (Joseph "Joe" Bell) and explained all that happened thus far and that when I attempted to speak with Angela (my husband has dealt with her through this process, with substandard success (he thought she was a manager) she got hostile and walked off. I requested to speak w/her manager, but she flagged some guy down and started to complain to him, so at that time, we requested to speak with the store manager that was off, so we got Joe. This has been never-ending process for one door install. Today, we initially attempted to resolve the contractor issue and remaining work for the door with Angela, she stated that the customer was supposed to install the plugs (our independent contractor as well as the RF installation contractor both agreed that the plugs have to be installed a certain way). Angela stated that she just "freezes them" before she installs them - it made absolutely no sense, so I offered that she could install them, she got upset and walked off. Joe called my husband back after we visited the store and explained all the issues with him and Joe stated the owner of RF installation would like to come and repair the door issues, but requested that I (his wife) not be present (in my own home), which is discriminatory, insulting and disrespectful. Not to mention, I have never spoken with the owner of the company and there was never a problem until discrepancies were voiced to the contractor and Angela and Joe. When my husband explained that was unacceptable, Joe stated they wanted to deal with my husband because he signed the contract. The entire time the contractor was on site, he spoke with me and now that there is a problem - they do not want to deal with me - after I explained to Joe that we did not, under any circumstances want the contractor back at our house. The contractor and Angela clearly have a working relationship as expected as they work together I would imagine on various Home Depot contracts and both have been giving my husband the runaround (storm door problem, ter
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June 2020 by Rebecca G.
Every time we go in there are a bunch of employees standing around chatting instead of helping people. Placed an online order and 5 hours later they still haven't even started pulling the items. Is management afraid to manage its employees or does Home Depot just like paying them to stand around and do nothing?
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November 2019 by Lyliana R K.
My husband and I purchased 38 cases polished porcelain floor tile at Stafford Va however when they delivery occurred 28 cases were tile with the wrong dye lot and therefore has to be returned and replaced with the correct tile. The tile were so different in colors and shading that they had to be replaced with the correct dye lot. Immediately upon discovering this issue went back to the store and notified Home Depot employee. First it was Steve White then Angela and then Lance. Always a different employee with none of them understanding the issue without a full explanation from us over and over again. There seems to be no mechanism to track a customer issue so that employees understand and can help customer. Angela and Lance argued that it was our fault that Home Depot delivered the wrong tile and that there was nothing they could do. Ultimately Angela and lance agreed to try and find the correct dye lot and replace the wrong tile. After 2 days and with no satisfaction, I personal called all the Home Depot throughout Northern Virginia, Maryland and Baltimore and finally located enough the correct tile at the Glen Bernie Maryland Home Depot. The happened even though Lance assured ya that he would try himself to locate the correct tile. When the correct tiles were delivery and while we were installing them a contracted truck came to our home UNANNOUNCED and took 1/2 pallet fo the CORRECT TILE back to the Stafford store with the intention of picking up the WRONG TILE. Just prior us to calling the police thinking we have been robbed my husband went back to the stafford sore and discovered my 1/2 pallet sitting at the back corner of the stores. When My husband notified Lance and Angela of this they wanted to charge me $200 to have these tile redelivered. My husband explain that this would be outrageous that we would have to pay for their mistake. My husband have to pick up some of the tile himself to take back to our home in order to continue to have it installed. The remaining tiles were redelivered later the same nite. Meantime the wrong tiles (28cases) are still at our home even after over a week for them to be picked up. My husband even called off work in the middle of the day waiting for the truck to come after Angela called me and my husband at work but the truck never arrived. As I am writing this review the wrong tiles are still at our home waiting to be picked up. We are extremely disappointed and have had our home disrupted for 3 weeks over the time it should have taken to have this flooring installed. This is all due to the Home Depot Stafford employees lack of customer services. This has caused me added expenses due to the delays experienced while running out of this. I wrote this review in order for Home Depot Stafford to understand that their employee are not trained or just aren't willing to provide any reasonable customer service after the sale!!!
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July 2019 by Dan V.
Just walked in to buy a ton of patio furniture for our pool. My wife and I found the sets we wanted and then set out on a journey to find someone to help us. After 30 minutes of asking for help we finally found someone.....But of course the set was out of stock. Sooo we set out to try and take apart the floor model. Then We find out there are no tools in a hardware store that can be used to take this thing apart. We politely gave up this effort and decided to just purchase the second set of furniture which were told were in stock and in the back. After 30 minutes of looking, we are told "I just cant find it." Unfortunately walked out without our furniture and a ton of waisted time. Just disappointing!
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May 2019 by Jim M.
When in Stafford Home Depot is my favorite spot. The staff is not only knowledgeable about your questions and needs. They do things effortlessly with smiles. Just know now there customer service counter goes out of there way to listen plus deliver salutions. Jenny with Bridgette jumped right in to satisfy me in assembling a project unfamiliar with me. Just wanted to spread the word for any future problems there expertise is over the rim slam dunk. Brovo to them much appreciated. Management is very much apart of this as well having the forsite to know where to place there staff. Once again Brovo to the whole team. Stafford Home Depot Rocks they never disappoint you.
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March 2019 by Johnny G.
Don't waist your money on the warranty and i will tell you why. We bought an extended warranty threw Home depot because we have had issues with new appliances in the past. We got the warranty for our GE dishwasher and as we expected the dish washer broke about 7 months into ownership. Here we go, this gets WILD SO READ ON. I called the warranty department and spoke with a lady about my issue, she asked the normal things (name, address, model number, serial number etc) after giving her the info she says" oh it looks like you cancelled your extended warranty, and with our my copy she can't go any further " i said " i most ABSOLUTELY did not cancel it, and i still have my warranty paperwork to prove it. (Make sure you keep your warranty paperwork) I'm sure she was hoping i didn't have it. Their shady tactic #1. Once i give her this mysterious warranty number she says "oh yes i see it now, let me transfer you to a technician hold please. Im thinking ok cool we are getting somewhere. WRONG. Shady tactic #2 this is where it gets wild After being on hold for about a minute THE SAME LADY picks up the phone and says "warranty technician how may i help you" i said "i just talked to you, you said you would put me on hold for a technician " she says " we never spoke before " i said are you kidding me, i have been talking to you for the last 10 minutes, you ARE the same person i can even hear the same background noise (people talking in the background in heavy middle Eastern accents) she said " hi this is tech support " i said " ok ill play your game eventhough we just spoke ".so i explained what's wrong with the machine " i told her its not draining water after its cycle. She had me do the old turn off the breaker and turn it back on routine. I did it and it fixed nothing. Shady tactic #3 She said ok send a picture of your warranty paperwork along with the receipt . I said you all already have it in your system, you even told me that after i gave you the warranty info... then she says "oooh thats right" i quickly said "see i told you we just spoke"!!! She then tried to change her voice to sound like a man IN MID SENTENCE, and said that wasn't me". My mind was blown at this point. I said "look i just need this fixed , you have all my info lets get it done" . She said ok the tech will call to set up the appointment. That was weeks ago... i have called 3 times since then and each time they say " its in the investigation department " My guess is they plan on keeping it there, so they will just hear from me daily and be on a 1st name basis
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February 2019 by Brian David Kidd
We enjoy the kids Workshops
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October 2018 by Sean M.
I'm a local contractor who shops here regularly. I spend about 10 grand a year at this store. Only have two choices and I don't like Lowe's store layout. I'm currently waiting in the dark on my customers porch for a drywall delivery that should have been here on Friday but here we are on Tuesday evening. My job is now behind by 2.5 days but Home Depot could care less about the money they are costing me. Spoke to a manager named Lance about 3 hours ago and he said he would look at my order and call me back. After 1 hour I called again and he was busy but customer service said he would call me in 10 min. Still waiting Lance. It was probably the guy who drives the floor sweeper and they all had a big chuckle about it. This store wastes my time on a regular basis and could care less. Every try to pick up a special order in under an hour? Its like the guy unloading the truck gets some guilty pleasure about hiding it in the store. They can never find it! What kind of inventory management system do you use? Only one guy ever knows where it is and he is always on break. The stock is always off too. And we aren't talking small items. I've gone there for deck stain and it says they have 12 gallon cans in stock and they have none. That's like half a pallet off?! Unless you're a woman with a large home depot credit line don't expect much from this location. Not being sexist but HD knows who drives the home improvement projects in the household. And the pro rewards is a joke unless your a painter that buys $15000 in paint a year. Hey Home Depot your not Sherwin Williams you sell a lot more than paint! How about offering rewards based on the dollar amount I spend not what items I buy. Oh and Sherwin Williams gives me a discount just for being a contractor not because I spend a ton at their store.
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October 2018 by Anne Cruz
Love the work shops the staff is great!