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December 2023 by Alex Ponce
I recently interacted with Jodi at customer service and am beyond impressed by her professionalism and care for customers. It is extremely rare that you get someone, in any capacity, to go above and beyond what is required of them to help out a customer. I’ve been getting the run around by dewalt to replace/repair a lawn mower. Jodi took it upon herself to not only spend time trying to find my transaction in Home Depot’s POS repository but also called DeWalt customer service to try and help me out.If anyone has the pleasure of being able to interact with Jodi, consider yourself in great hands. She is a phenomenal person.
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November 2023 by Carlos V
Good for the majority of home needs. You can also check online to search for options available for your home and outdoor needs. They also have barbecues and related items and seasonal items for the Christmas season and more. Plenty of parking and shopping in the area.
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September 2023 by Stefanie Flores
Store is clean and orgainzed and easy to find what you need. As far as customer service in paint section yesterday, the lady was very rude when I was juat asking a question. And the self check out cashier was very unfriendly. Normal I like shopping at home depot but not recently
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September 2023 by Jerome Morgan
Have an expensive Ryobi p330 nails strike finish nailer. Thing jammed up on a nail 2nd time I used it. I worked on it ,no luck. Home Depot said they no longer service these tools they sell. Called the Ryobi help line, they want $5 just to talk to a technician. Hate Home Depot, done w Ryobi. Moving up.
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September 2023 by Janice Kelly
I took my brother to Home Depot because he had to get something he needed. But they did not have What he needed. He needed salt for his swimming pool. It's a salt water pool. But they were out of salt.
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August 2023 by Ekaterina Clark
I would like to thank all staff of Stafford Home Depot (specifically, Bailey, Anthony R. and Dante) for going above and beyond into making our annoying and difficult request happen. You made one family very very happy.
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August 2023 by Daniel Clark
I had a high maintenance irritating issue that needed extended customer service assistance. The employees here were patient and understanding. I couldn't have asked for better customer service.
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August 2023 by TJ Smooth
I’m a tough critic when it comes to these big box stores. Normally their customer service is non existent and the stores are chaotic and poorly run. I’m happy to report that was not the case at this location on a Saturday afternoon! The first thing I noticed walking in was that the cart returns were empty and the parking lot was clean! I was actually pretty shocked. Shock #2 came while I was roaming an isle and an employee approached me and asked if I needed help finding anything! As someone who shops at Home Depot and Lowes way too often, I don’t even remember the last time I didn’t have to seek out an employee when I needed assistance. Other than an “Out of Order” sign on the saw in the lumber section, everything at this location seemed pretty well organized and well run. I saw more employees working at this location then I’ve ever seen at other locations. Maybe I just got lucky with the date and time I shopped here, but this location was 100% better than the Woodbridge location who’s is always packed and chaotic. I’ll definitely be returning to this location!
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June 2023 by J D
My go to. Solid selection of daily use items and some specialty items. The staff is very friendly and helpful.
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May 2023 by Marcus Ford
It is impressive to see a customer service desk run significantly more poorly than your average poorly run customer service desk. Thursday May 4th @ 6pm - I don’t think these people could successfully help a single customer if their lives depended on it.
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April 2023 by CSA GRANITE DESIGN
Today I bought patio set from Home Depot in Stafford and I had the best ever experience.I came to the building around 1 pm and there was nobody around patio furniture area. David was passing by and I kindly ask him if someone help. He said he is working in plumbing isle but he would be happy to help. Normally, most workers try to not make eye contact in order not to help. But David, he found the set in stock, arranged forklift, updated me during the process and guided me till to the loading to my truck. He was extremely helpful, kind and responsive. Greatly appreciate him.
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March 2023 by Lake Fett
As a 3rd party independent contractor that does occasional deliveries for Home Depot customers around Stafford, I've had nothing but great experiences at this location. Other locations are generally satisfactory as well overall, but this one is worthy of a shout out. The customer service reps are great. They're professional but also "themselves" and easy to work with. Their attitudes and performance speaks volumes about this locations management and managerial integrity. If I've had any issues here, they're slipping my mind because I can't remember any. Which in this line of work, is RARE. That said, Home Depot as a whole has a very put-together same-day delivery system as a corporation and take it from me, most other billion dollar mega corps aren't half as efficient and competent as Home Depot folks. But that goes for all the Home Depots I've dealt with between Fredericksburg and Alexandria.
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March 2023 by Cory Salazar
This Home Depot location never fails to disappoint me. A couple month back I purchased a outdoor firepit furniture set. Young man sent to help me load it into the back of my truck complained about having to help me, then threw it into my truck bed... Get home all the tile on the furniture set was broke. Drove back to exchange. Asked them to help me unload same young man. Refused to help. Mind you, no interaction or words other then "hey how are you thanks for helping me" were exchanged with this kid to warrant rude behavior. I did asked him to help me load it in my truck a second time but i specifically asked just hold the cart.Todays visit I had placed a rental, upon pick up of product the employee was very rude, wouldnt make eye contact and would not help load the very heavy product as well. walked away as i was loading. upon returning (different employee) also refused to help unload the product stating "you rented it, its your responsibility".I challenge higher corporate to secret shop this location, to see how rude the staff are at this location.For everyone the Lowes across the street has better customer service or drive to the HD's in Fredericksburg.
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March 2023 by B. Dean
Can never go wrong with a quick stop at Home Depot for any of your home improvement needs. Plus the military discount is much appreciated. Thank you!
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March 2023 by Tricia Wiederman
Home Depot was terrible today! The entire store system shut down. You couldn't pay with card or cash! After waiting about 30 minutes, we just left! Terrible service! ?
