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November 2023 by Cedric Shipman
Fredy Avelar - Service Advisor - provided excellent customer service. He called everyday to provide an update on my truck. He actually understood and resolved my frustrations after my truck was in the shop several times. If you take your car to Pohanka Nissan of Stafford, I highly recommend you ask for Fredy.
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November 2023 by N B.
They continually do good work for our family cars. Very satisfied with the work done, cars returned in a timely manner
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November 2023 by Noland
Great experience. Salesman Jacob was a sharp, intelligent and well mannered professional. I recommend this location to anyone seeking out a good deal on a new or used vehicle.
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October 2023 by Rachel Higa
I want to thank Fredy Avelar for coordinating a quick fix for an issue I was having with my car. Instead of telling me “to come back Monday”, he stepped away from his desk really quick to look at the issue and went out of his way to have someone look at it and they were able to fix it on the spot.I really appreciate the customer service he provided and taking the time to go out of his way to help me out. Also, thank you to the guys that assisted with this fix even though they were very busy.
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October 2023 by Charles Black
We were looking for a replacement family travel car and decided we would start with Nissan. Often we would drive south on US 1 and see Pohanka Nissan and think maybe we should try there first. To our delight we quickly found what we wanted and more. The customer service was top notch and the management was professional. The price was fair and I never felt pressured. Thank you Pohanka Nissan of Stafford!
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October 2023 by Simone
We had a wonderful purchasing experience at this dealership! Mia Alizada was very professional and walked us through the whole purchase process. She was not pushy which is what I like! The managers at this location were also awesome! The whole atmosphere at his location is positive! I definitely recommend her for all car sales and this dealership as well!
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September 2023 by Brandon Stine
Had a soon to be flat tire (picked up a rock of all things). I’m capable of doing a tire change myself, but let’s face it - it’s still a big PITA. Luckily I saw this dealership up on the hill like a glowing beacon! Limped up there and they took care of it no problem. Fredy was excellent. Got me right in and out in no time. Very fair pricing. Would recommend.
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September 2023 by Maria M.
I'm a little late in my review but I wanted to say how grateful I am. Aki is definitely an asset to Pohanka Nissan. I was in desperate need of help and she worked the service manager and went above and beyond. The drive to Stafford from Woodbridge is worth it. Thank you Aki.
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September 2023 by Michelle Palmer-Johnson
8/15/23 was my first visit to Pohanka Nissan for servicing and I assure you, it will not be my last! From the moment I walked in, my Advisor, Aki Munoz, made me feel so welcomed, listened to with her pleasant and professional demeanor. The check-in and check out processes were so smooth. The waiting area is very clean and comfortable. I feel that the mechanics must be very knowledgeable and thorough. I will be making Pohanka Nissan my choice for future servicing and it is not even the closest Nissan dealership to my home!
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August 2023 by Chelcie F.
The staff was great and helpful. I had to get some repairs. Freddy, Acai, Nicole all played a role in making sure I was taken care. I'm very thankful.
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August 2023 by Jason Gosnell
This was a great, no-stress dealership. Darlene was a great salesperson and wasn't trying to sell us cars we weren't interested in. Really great experience overall--highly recommend you use Darlene if car shopping. She knew her stuff and was not high pressure like a lot of car salespeople. Ended up buying a Honda CRV from here and am enjoying the car still!
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August 2023 by Charmain Harvey
I normally do not do reviews but I will make an exception this time. Hopefully this will help someone in the long run. They rushed to sell a demo vehicle that had minimum mileage. The vehicle was not detailed and and oil light was not reset before leaving the lot. A week later the vehicle was towed due to no inspection sticker in the window and Michael Johnson sales manager was rude about it and saying they were not responsible. Wish we would have shopped around more and waited by buy from another dealership. Please think twice before going here.
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August 2023 by Thomas Duffy
The service department was fantastic! Aki Munoz answered all of my questions and kept me up to date on the repairs on my vehicle every step of the way. The prices were just as they were quoted and were very fair and reasonable. When my vehicle’s stay with them was extended due to the amount of work that needed to be done, Aki arranged a loaner vehicle for me free of charge. I have been taking my vehicle to Pohanka for years for its service and they always did excellent work. This was my first trip to the Stafford dealership, but it was the best so far and I will be coming back there in the future!
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August 2023 by Hue Obenhein
We have been very happy with Nissan Auto Service. JR at the front desk is very helpful and is attentive. He always makes sure to meet the clients' needs and responds to our inquiries on time. He goes beyond his responsibilities to make the customer happy and feel reliable. We are sure to bring not one vehicle but all of our vehicles back for the maintenance.
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August 2023 by Tammy R.
I like my service advisor, but I'm not sold on the service work provided by this location. I paid a pretty stiff amount to end up with noise and brought it back for the noise to leave for a few hours and return. Then you send me a buy a new car text. No thanks!
