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August 2023 by Chris M
I was not approached or asked for assistance. Went home & ordered off their app. Wouldn't take coupon & my card wasn't there as a payment option. I called Ulta customer service and was advised it's an ongoing issue and to use a browser to log on. I asked because I couldn't use my Ulta card, I wasn't local but on vacation, could I still get points. He said no. I said what about the coupons that never ever seem to work. He said once shipped he would take the $10 off. Of course that never happened. I spend a lot of money at Ulta and I think I'm done. Sephora will send you gifts with your orders but Ulta won't even let you use their coupons on your purchases. There is really nothing Ulta has that Sephora doesn't. For me it was simply closer to my house but I will drive the extra 10 minutes to go to Sephora in the future.
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August 2023 by Angelina Boling
Friend reviewed your store.Went to get a product from Ulta. (foundation) and the lady in the register started off very rude. she was no older than 20 and was a bit heavier set than others. Full face of makeup (white)Rewards bonus card and asked multiple my friend replied as she was very uncomfortable as saying no mutiple times.No means no. Fix your customer serviceThe friend was with her boyfriend and the other customers were very judgemental of the associate and then they asked if she was going to stop asking if the rewards. because it was obviously strictly a no.
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August 2023 by Margarita Musman
Scheduled deep conditioning appointment 2 weeks ago for today and stylist who I was scheduled with is no longer working there but nobody informed me that my appointment was canceled. Make sure you call and confirm your appointment before coming. Bad customer service.
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June 2023 by Zara I.
I had scheduled a root touch up appointment which was inconveniently canceled at the last minute when I had already arrived in store. What made matters worse was that the Manager showed no concern and simply stated her employee wasn't feeling well and she couldn't force her to work. I said that's fine but I should have been given a prior notice but again the manager, Shane was extremely rude and actually said she is done having this conversation. This is not how anyone deserves to be treated.... So much for customer service!
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March 2023 by Rebecca Smith
I was in the store on Thursday and I just want to say how incredibly pleasant my visit was. I was greeted by several workers and was catered to by a very caring, patient and knowledgeable lady by the name of Nancy! She took her time and explained what products would work best with my skin type and tone and I left looking and feeling like a million dollars. I can honestly say that I haven’t felt this beautiful in a very long time. She is by far my new and most favorite beauty consultant. Thank you ever so much for breathing life back into this 40 somethings life again
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March 2023 by Elverta M.
I went there one time and quite frankly it will be my last. I went to pickup an online order and stood in line for a while. One of the cashiers walked away while I was still in line so I waited for the only person on the register to finish. To make a long story short, she told me to wait for someone else to help me because she could not get my online order. She had no customers and said their was a certain person who had to do it , so she said she called for them.While standing near her waiting, while she was doing nothing behind the register, someone called her and told her to get my order. She claimed she didn't know she could get it for me but I did not believe her. She was clearly trying to get out of work, and got caught lying. I waited an extra 10 minutes when I could have been helped that initial moment. Whatever I need I'll just go down the street to Sephora from now on.
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February 2023 by Christina Lhamon
I went to the Stafford Ulta for the first time to get my hair done and it was great. Yasmin was the stylist and was very attentive to what I asked for. She is very nice and a great stylist. Will come back again..
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January 2023 by Emily Cerrato
Nancy did a phenomenal job on my eyebrows. I had them laminated, tinted and shaped and I couldn’t be happier with the results. Nancy was extremely professional and recommended products that would help maintain my brows. Highly recommend Nancy if you are looking to get your eyebrows done!
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January 2023 by Nildy Eiley
Quick run in for an item. Left with two items which is what happens when sales personnel are attentive and helpful. Awesome support from Ariela and others. But Ariela even went to the back to check on an item for me. Thank you Stafford Team Ulta. ♥️
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January 2023 by Lindsey P
A lot of people of color are reviewing saying that the employees follow them around because of their color. But they follow everyone. This is the only Ulta I've been to where I'm followed around the store and watched. Makes for an uncomfortable experience. I only go here if what I need is out of stock at Central Park.
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December 2022 by Lila Lexxi
I was in the area for a job interview and decided to stop by to get some last minute Christmas items. I dressed pretty nice and got plenty of compliments on how cute I looked. So I didn't have the feeling that I was being followed around the store like the reviews were saying and I'm African-American.I was able to figure my way around the store. It was a lot bigger than I anticipated with a makeup counter, hair salon, and lots makeup from other companies. I stumbled upon the clearance section and found some good items for myself and my family. The staff was very nice when I went to check out.Didn't really see any sales like I had seen a month ago when I went to another location. But I was able to find some good stuff in their clearance section. Definitely recommend checking out! I just wish they would have more items from Makeup Revolution.
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December 2022 by Jenny Eppich Johnson
I had some blue highlights put into my dark brown hair and I loved the way it turned out. But after a few days the color was washing out. I called and spoke with the salon manager, she scheduled me with my favorite stylist Ana and fixed color. The color turned out beautifully. Thank you Ana and Ulta.
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October 2022 by Rachel Schmidt
Booked hair appointment for homecoming. They were running over an hour behind leaving us with no service. Will not schedule again as they cannot manage time.
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August 2022 by Krisda Rae Miranda
I went to ulta today because I was freaking out due to having some breakouts in my face which rarely happens. A very nice associate helped me out. Her name is Jade. She assisted me with picking the right products to use and even showed me which ones I should use first. She also assisted me with finding the right foundation for me and gave me tips :) I really like the atmosphere at this Ulta. Friendly service and very knowledgeable. I will be coming to this location more often. Thank you Jade for your assistance today!
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August 2022 by Katie Hulcher
If your eyebrows fell victim to the early 2000s, you NEED to see go through eyebrow rehab with Nancy! My eyebrows have never looked better!!