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November 2023 by Valerie Cronin
I had a great experience at Nelson Toyota in Stanleytown. The person who helped me was Chris Fore and I can't say enough how awesome he is. Very professional, knowledgeable, and strove to get the best possible car for me. I felt heard and seen as he met my needs and those of my fiance and daughter. He went above and beyond for me, and I'm so thankful for him and my new transportation. 11/10 would recommend him and Nelson Toyota.
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November 2023 by Linda Moore
The service was awesome, however I came in just for an oil change but my tires were rotated and I didn't request it. Thank goodness I had a coupon for $15 which I was going to use towards my oil change. The coupon took care of it so I paid total price for my oil change
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November 2023 by Faith Weedling
The service reps are very helpful and friendly. They make it very easy to drop off and pick up my vehicle and are informative about the work that needs to be done. And having the outside of my car washed is a bonus!
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November 2023 by Mitch Nowlin
Well after 3 months I could buy the vehicle I wanted. Same had a factory hold. This is not the dealers bad. Although I think I should have received some compensation on my part. Maybe a better price or a dealer installed option. I was hoping for a bed cover. Which never happened. Although the salesman was great. The buying experience could have been better.
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November 2023 by Robert Levesque
I received real stand up service from the moment I walked in to signing for my car. The people that helped were good people and went above and beyond to ensure my experience was great. I will make my next purchase @Nelson toyota. See the big guy sitting in the front near the door. He's personable and down to earth no pressure good man. Kudos to everyone that helped me aquire my car.
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October 2023 by Coby Hough
Took delivery this weekend of our Grand Highlander from Daniel Nelson at Nelson Toyota. Dealers in the Wash DC area made it feel like they were doing me a favor to even talk to them about a Grand Highlander. I looked further out and found Nelson Toyota. Daniel made me realize there are still dealers that care about the customer experience and are thinking about the long term. Treat a customer right now and they will come back later. They made the whole transaction so easy, at the right price, and never tried to play the typical games other dealers play. I would definitely buy another vehicle from Nelson Toyota.
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October 2023 by Gloria V. Fralin
My Highlander has been slow starting for a couple of days and I realized that it could be the battery. I called Nelson Toyota at about 3:00 pm to inquire about whether it could be the battery and was told that it probably was the battery. I asked if I could bring it in for a new battery and was told yes if I can be there by 3:30. I said I could be there between 3:30 and 4:00 and was told that was fine. I am about 40 minutes from Nelson. I had to get a jump start as the battery was down. I called Nelson at 4:00 to let them know that I was about 10 minutes away. I arrived at 4:12. They installed the new battery and I was out of there by 4:30. The professionalism, courtesy and concern shown by the advisor and technician at Nelson went, in opinion, above the call of duty! I have been taking my cars to Nelson for about 7 years and plan to continue with their service and recommend them to family and friends! Good job Nelson!
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September 2023 by james martin
awesome experience, I appreciated the level of service I experienced from the scheduling of the appointment to the service rendered.thank you and keep up the fine job that your service team is doing.
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September 2023 by Mike
Been getting my 2014 Tundra serviced here for quite a few years now and have NEVER had a problem.They have always scheduled me exactly when I need, get truck to the garage as soon as I get there and have it done fast.The entire staff is very professional and informative. They also never heckle you like a lot of dealerships will about stuff that isn't necessary to do for your vehicle trying to suck every dime out of you.Thanks Nelson Toyota for doing a fantastic job!!
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September 2023 by Martha Meyer
Awesome service and honestHad 45,000 mile service completed on my truck. Total bill was one tenth of what the Toyota dealer in Roanoke wanted for work that was not needed after a thorough inspection. Nelson is very good and fair.
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September 2023 by Suzanne Larrabee
We have had 2 major repairs done here and have been completely satisfied. The location is very convenient off Route 57. There is a nice waiting area with nice leather seating, vending machines and clean bathrooms. And they provide a free van ride home and come pick you up and bring you back to your car when the repair is done. The drivers are very courteous and fun to talk with. You can also get a rental car there or buy a car!
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September 2023 by Connie Casagrande
Nelson Toyota is a great place to buy a car. I worked with Chris Fore he was very easy and helpful to deal with us, showed us everything we needed to know about the car. Also,I had met with Lamar Jones also and he was very helpful too. Thank you Chris!
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September 2023 by joshua martin
Nelson Honda went above and beyond in helping me get my new vehicle. Jessie Mathis was excellent and I would recommend anyone to go and see her. Quick and efficient process with total clarity and transparency.
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September 2023 by Ashlie Sun
Buy beware!!!!! Very rude! Been looking at 2023 camry! Every sticker price is negotiable.(dealer still making money off that) Then the dealer add on thousands extra to line their pockets. The market adjustment, and other fee are all profit beside tax’s and tags, registration and delivery fee,unless you see delivery fee on there 2 time. They try to tell you,you won’t find another car like this within 500 miles. Nelson is taking advantage of hard working people and their money. They guy told me out of his mouth that a lot of the fees are profit. Said he hasn’t giving a discount in 3 year and told me to go find me a car,honey. Not in a good tone either
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August 2023 by Diana Jordan
Unfortunately they don't have the car I was looking for but the sales service is excellent. Chris was very accommodating and if they had the car I was looking for I'd have no qualms buying from them. I've also had my current car there a few times and their service department is also excellent.