-
March 2025 by Meg Y
AVOID AT ALL COSTS! We took our truck here for an inspection and to run the codes for a couple alerts… we were given a $3500 explanation for things that absolutely did not need to happen. We said no to everything except what we needed for inspection and STILL owed $550 AFTER we said no to at least two things in the bill. Add on to that the painful process of having to call every 20 minutes for an update because otherwise we weren’t getting any communication and you can bet we will NOT be back. STAY FAR AWAY!!!
-
March 2025 by Jessie Castello
Taking your vehicle to get work done?? DONT they steal things out and off your vehicle.
-
September 2024 by Meme Jones
Thank you for great experience. Kim took care of everything. He is amazing. Totally recommend.
-
July 2024 by Joshua Heflin
I would give negative stars if possible. I was charged for parts I didn’t need. Communication was non existent. Don’t bother making an appointment they will never be able to keep it. I reached out to management to voice my concerns and was ignored. If your car has to go to the shop RUN AWAY from this service center.
-
May 2024 by Syd Roberts
Apparently I can't make an appointment without an estimate? Weird...
-
April 2024 by Andrew Minton
I wanna thank the team that worked on my blazer you guys and gals did a great job. Also I want to point out Kim who I’ve talked to a couple of times about my vehicle who is informative and professional. For the people complaining about the length of time it takes now to get your car back. It’s not the collision centers fault. There is a mass labor and PARTS Shortage. Yea it sucks but it not their fault.
-
March 2024 by Judy Bryant
Kelly is always so nice. It’s like we know each other. The service is great and fast. They do a good job and I love the car wash❤️ Been taking my Soul there ever since I got my car from Charlie Obaugh. Been 3 yrs. I keep my car up to date and keep all my records. Judy Randolph
-
December 2023 by Richard W.
Bad bad bad! Overpriced!!! Charlie o Baugh Chevrolet in Staunton, VA. I bought a truck from Vermont and had it shipped to my home address in Waynesboro. I then took it to the Chevy dealer listed above for an assessment and diagnostic. They broke the driveshaft, it had rust damage and because they could no longer drive it towed it to their parking lot which I'm assuming is close by. They were afraid to put it on the rack because of rust damage and decided not to work on it. They charged me $350.00 dollars! They really stick it to the working man. I'll never go back there again! I'm done with Charlie Obaugh Chevrolet in Staunton, VA. They are not helpful at all, really bad service and smart ass about it too. Smh
-
December 2023 by Plazagios503 castro
The worst place to take your car for bodywork. The man here his name is Kim he will accuse you of anything little detail, scamming, insurance, companies, and accusing customers when they don’t do the work right and you try to take it back
-
November 2023 by Tony P.
Continued disappointment! I bought a 2019 Chevy Colorado ZR2 from them little over a month ago now. Less than 30 days the check engine light came on and needed fuel rails replaced. Within two days of repairs it is now leaking fuel and must be taken back in. Also to those veterans seeing the service flags out front, they gave no recognition or offers. Will be looking for another dealer to take personal and business purchases elsewhere unless something drastically changes.
-
October 2023 by Christina Grooms
If I could give -1 stars, I would. We have had the absolute worst experience with this service department. They had our SUV for 2 months, replaced 2 parts (that DIDN'T fix the issue) and charged us nearly $2k for the truck to not be fixed. We still had to have the truck hauled off of their premises and taken to another shop to have it it fixed. During the entire process we got nothing but the run around, had to wait over a week while our "tech" was on vacation - so no work was done on the vehicle during that time. The only explanation we ever got was "we cannot figure out what is wrong with it". NEVER once did we ever get a chance to speak to management regarding our issues. I'm BEYOND disgusted with this place and I wouldn't recommend them to my worst enemy! Steer Clear if you know what's best for you and your bank account.P.S: In hindsight they are not a certified service provider for GM as they do NOT have master technicians and our experience is the proof that.
-
October 2022 by Sandy M.
I bought four brand new tires knowing they did not offer free rotation, balancing etc as some other companies do that sell tires. That was fine I accepted that thinking a convenient clean environment. Hence 2 stars. 1700 miles later I was having state inspection done at another dealership for state inspection & ask them if they would go ahead & check my tires since I was there. The inspection came back that out of the four new tires, 3 were installed incorrectly & would cost me $60 2 have installed correctly. This I did. Later I called the service dept at O'baugh's explaining what had happened & was it possible for any type of compensation. The first man I talked to was beyond rude to the point he made me feel dirty & ended saying I should talk to service manager who wasn't there. I called another day talked to service manager who was very nice & said I shouldn't get just some compensation, I should get the full $60 back. He said he would have a check sent as soon as he saw receipt in an email. The other dealership did this & I have NEVER received anything from O'bough's, not even a call back. So if you're buying tires, buy them where they are installed correctly.
-
October 2022 by Stan H.
Only because I couldn't give a zero star rating. Avoid this place at all cost. Paid $3168 to have AC system done in a 94 Corvette I was restoring. In two weeks the AC stopped working, all freon leaked out. Went back, was told "that part wasn't changed, just every piece it was connected to." They wanted another $600 to correct the error they overlooked, and I found by looking under the hood myself. The part needed to complete the job AC suction/discharge hose is $34 at Parts Geek, Obaugh wanted to charge me $240 and $400 to recharge the system because they overlooked the leak the first time. Happy to say I went to the Peoples Garage in Waynesboro and the entire job was $260. Avoid Obaugh at all cost. In my opinion, a bunch of shady crooks.
-
June 2022 by Rick D.
Bought three new cars from here over the last 15 years and had many others serviced. Switched to having their Waynesboro office service several years ago because the customer service at the Staunton location was abysmal to say the least. But now with the Waynesboro store closing, I've had to have warranty work and such done in Staunton again. And the service is just as bad as before. I won't be buying more cars here. Same worthless people are retained. Brought my car for inspection, tire rotation, and oil change. There was a hole in a tire that couldn't be patched, so when I got it back they needed to order a tire to be installed the next day, and they would call me when it was in. Fine. When I got home I noticed that the oil life indicator was not reset. Neither was the Tire Pressure Monitoring system to relearn the new tire location. I knew that because the low tire still indicated the same location on the car. Which should be the case if they actually rotated the tires. Who knows? Just lazy. Of course, they never called the next day that my tire came in, which it did. They told me that someone had actually closed my account as the work was performed. Which it was NOT. They said bring the car back and we will mount the new tire. Fine. Piece of cake, right? Even for them. Wrong.Car brought in at 11:15. By noon I ask the status and told just another 5 minutes while they relearn the tire location for the TPS. Fine. By 12:30 I ask again and told just another 5 minutes. By 1 pm, still no car. At this point I'm seething and no one even wants to talk to me. It comes back at 1:25. More than two hours for a tire swap. Clearly, once again, they had to take their lunch break and just left it for an hour. While they knew I was waiting. And had the car WASHED again, even though they just washed it the day before when it was brought in, and they knew I was waiting. This was a 30 minute job at most, and took 5 times that long. At least this time my pocket change and folder dollars in my center console didn't walk away, like it had before.They need to read these reviews and take to heart that there is still a problem. Unfriendly staff. Carelessness. No attention to detail. No customer service at all.Why have I been coming back and bought cars recently you may ask? Their SALES staff are first class. They give great deals. They are VERY attentive to detail and customer satisfaction. Five stars. Every purchase experience. Special shout out to Pat Berrang, sr sales executive. He's the best. So Charlie OBaugh, take a good look at your post-sales service. A great car buying experience spoiled by what comes after. It's a shame, really. You might want to consider putting Pat in charge of customer service. Seriously. They can learn from him.
-
December 2021 by Chris Buchanan
I took my F-150 there because my insurance company said they are a 5 star body shop. After three weeks my truck is not finished. I would not even give them a single star.Services: Painting
