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July 2024 by Jason Vess
Love being greeted at the door by Aaron with we close in 5 minutes, then when I ask a question about the newer Xbox consoles and if I can see one (I’m going to purchase just want to read the box) he said again we close in 5 min. As someone who manages a retail store, this is the opposite of who we’d hire. Would’ve bought it too if he didn’t say that.
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June 2024 by Penny Sprouse
Always so helpful to place customer first. Warranties fantastic. Will always be my first stop.
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April 2024 by Des Messick
The employees are always very friendly and informative the atmosphere is very chill usually not very busy at all only has a lot of the newer gen stuff which is cool for a younger crowd I do miss the PS2 games and PS3 games and wish they had a little more nostalgic stuff like they used to a few years ago old Nickelodeon stuff old horror movie stuff but overall super good place to get the most relevant and brand new things
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April 2024 by Ryan Converse
I have pre-ordered games from here for years and for a while now they never get your preorder in stock. You can order a special edition a year in advance and they do not get them. This completly defeats the purpose of pre-ordering a game.
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February 2024 by Courtney Wright
Hours NEEDto be updated. What a let down. This place was closed at 8pm hours listed stated 9pm.
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February 2024 by Bonnie Fisher
Scammers. This store charged me for a warranty WITHOUT asking if I wanted one and then not giving me the sticker for the game. Check your receipts!!! I will NEVER shop here again. Go to waynesboro store they’re great.
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February 2024 by Carlos Richardson
Worse experience I’ve ever had in a GameStop Winn woudlnt help look anything up online said the “WiFi bad” said there’s nothing he could do to help us resolve a simple problem went to Waynesboro GameStop got the help I needed with no problems or issues never will I be back to the Staunton GameStop
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February 2024 by Mary Mccoy
Great customer service
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October 2023 by WaVy Baby215
The store itself is terrible if your a collector they swap cases and take out manuals randomly when they were in the case before hand. I've gotten cases that were cracked and games with scratches on them. Brand new games unsealed without the manual. The employees are probably the only good thing about this location they are always so nice and kind about everything and are always there to help. It's just the quality of the stuff and how they sell there games. I suggest downloading whatnot and buying games from there. there really cheap and show/tell you the condition what it comes with and all unlike this location or gamestops in general there all just about the same
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January 2023 by Daniel B.
I attempted to speak with a manager about not receiving my physical copy of their gaming magazine, but they had little to do with those type issues. He politely directed me to call customer support. I waited for an hour to call customer support only to be hung up on my the representative! I was polite in my opening, but after five seconds the line clicked off. Unacceptable. What is a customer suppose to do at this point? Terrible online customer service.
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January 2023 by Tracy Mastroianni
The kids love their GameStop Faithfully
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November 2022 by Ninnjette
I was having issues with my sons Xbox controller, I had to go back a few times. It wasn’t the employees fault. Every employee I dealt with was attentive, respectful, and wanted to make it right. I always get kind of paranoid when I have to go back to the same store multiple times with the same issue, that I’m bothering them. They didn’t make me feel like that in the slightest. They fixed my issue, went above and beyond. I even purchased my sons Xbox series S at GameStop, it has been working flawlessly. It’s refurbished but it has been working like it’s brand new. I love this GameStop, the employees are amazing.
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October 2022 by Charles Trimble
Was about to drive half an hour to pick up a console but the neckbeard on the phone was so rude and unhelpful that I took my business elsewhere. Does GameStop go out of their way to hire miserable incels?
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August 2022 by Faith Anderson
The only employee there was nice, but smelled so bad my family and I had to leave as fast as possible he was making most of the store smell bad.please management bring attention to employee hygiene and correct this used to love coming in here but now I don't think we will be back
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August 2022 by Brandon Lancaster
Worst gamestop ever they sell infested consoles do not go there!
