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July 2024 by Isa
I don’t like the attitude every time I go they act like they’re so busy. I call One pick up the phone. and hang up the phone on my face. I would not go there
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July 2024 by Dawn Bryant
Big thanks to Jake for going above and beyond today and the last time I was there. My radiator connection was totally cracked and leaking. He figured out the problem and fixed it quickly. He also looked at some other damage caused by a tow; and let me know what they could do at Jiffy Lube and what I will have to seek outside help for. His coworker today also seemed friendly and helpful! Thank you!!!!
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July 2024 by Leah Patrick
Came in for an inspection and to get a screw removed from my tire. Was told their inspector Joe Vaugn would be back at 1:00. He came back at 1:50 and ended up waiting an hour and a half to get my car inspected. After he did, he told me my car didn't pass inspection for a couple of reasons, notably due to having a screw in my tire... I reminded them that was partially the reason I had come in, and they told me they would give me a quote on the other repairs. I had to ask them three times to over the span of another hour to finally get the quote. The other fellow in the lobby who was waiting on an inspection waited almost two hours to get his vehicle inspected. I do not recommend you take your vehicle here.
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May 2024 by Shawmikia Fields
Great service great peoples!!!!
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May 2024 by Tabatha Warren
I attempted twice to get my car reinspected. The hours for inspection are listed as Monday-Friday from 8a-5p. Last Friday, I arrived at 423p and was told that the inspector was gone for the day, and their last inspection is at 415p. I returned again today for the same purpose around 3p. There was a car in the bay and one ahead of me. Upon arrival, I was asked what I needed. I replied a reinspect. The employee told me he would have to see if the inspector was still here. I waited in my vehicle for a few minutes and was told he was still there but had one in front of me. (I found it odd that the inspector was possibly gone for the day but already had a car ahead of me there for an inspection) I informed the employee I was a reinspect, and their policy was to move us to the front of the line as told to me at the original inspection. He said "ok" and told me to wait there. Shortly after, another employee came to my car and said that the 15-day timeframe for reinspect had pasted. I became very annoyed, and I pulled out of the parking lot. As I was pulling away, my husband noticed the rejection sticker was dated 3/22/24, only 14 days from today. I circled back around to the bay and went to the back door. The same employee met me at the door, and I told her the sticker date. She replied that the system showed 3/20/24, and it would be considered a new inspection. I had her walk to the car to show her the sticker date. When she saw the date, she said you have one in front of you and went to walk away. I called her to the car again and reiterated that we were a reinspect, and their policy states that we get priority. The whole experience was confusing and frustrating. The inspector does not seem to want to do their job. No one knew what was going on, and no one had the same story. Very unprofessional and argumentative. Will not be returning!
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April 2024 by Douglas Puckett
Prompt reception, minimal wait. Inspected vehicle in detail. Everything checked out good. Excellent and inspection
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April 2024 by Mary Guffey
The most un hateful people and they rip you off all the time
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February 2024 by Deb Wolfe
Awesome Staff. My rear brakes went out on the way to Charlottesville. They were able to fit me in and do my brakes. They made sure my brakes were good before we left.
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February 2024 by Elizabeth Andrew
They were great. Got us in, work done and out in reasonable time with reasonable price. Will use again.
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February 2024 by cody black
Never again!
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November 2023 by John Riley
Second time this has happened at this location. Called in and asked if an inspection was possible. I was told sure come in, we aren’t busy .Arrived within 10 minutes of the phone call only to be told our inspector had to leave for a meeting. Sorry we didn’t know. We have fleet vehicles and will be taking our business elsewhere from now on.
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October 2023 by Kornball
I went in to get my vehicle re inspected due to bad front and read brake pads which was the only thing that failed it the first time. Put brand new pads on the front and rear and came back and the two male employees kept staring at my car for over 15 mins and one finally asked me about my aftermarket exhaust which passed the first time might i add said it might not pass which is weird because all i had to fix was the front and rear brakes. Long story short they finally brought my car in and raised it up and seen i had new pads on and they lowered it and drove it back around to the back. I asked the female employee why is it back around again and they said they had to re inspect it again “ala” exaust which passed and wasn’t to be fixed or anything. I knew as soon as they asked about if i had a catalytic converter on or not it wasn’t about my brake pads anymore and only that. And yes it is a cat back exaust but whatever. It’s a wasted hour of my life i’ll get back at another company that’ll actually inspect it and not find magical parts that all of a sudden needs to be re looked at. Maybe if this place would hire people who actually worked and not mostly standing around in the garage bay because they think it’s hilarious for people to have to wait on whats going on. Future customers of this establishment should be advised to steer clear and go somewhere else that actually care about its customers. I wish i could give it a minus 5 but it’s not like they would care either way.
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September 2023 by wayne robertson
I went in to get my vehicle re inspected due to bad front and read brake pads which was the only thing that failed it the first time. Put brand new pads on the front and rear and came back and the two male employees kept staring at my car for over 15 mins and one finally asked me about my aftermarket exhaust which passed the first time might i add said it might not pass which is weird because all i had to fix was the front and rear brakes. Long story short they finally brought my car in and raised it up and seen i had new pads on and they lowered it and drove it back around to the back. I asked the female employee why is it back around again and they said they had to re inspect it again “ala” exaust which passed and wasn’t to be fixed or anything. I knew as soon as they asked about if i had a catalytic converter on or not it wasn’t about my brake pads anymore and only that. And yes it is a cat back exaust but whatever. It’s a wasted hour of my life i’ll get back at another company that’ll actually inspect it and not find magical parts that all of a sudden needs to be re looked at. Maybe if this place would hire people who actually worked and not mostly standing around in the garage bay because they think it’s hilarious for people to have to wait on whats going on. Future customers of this establishment should be advised to steer clear and go somewhere else that actually care about its customers. I wish i could give it a minus 5 but it’s not like they would care either way.
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September 2023 by George Lewis
Extremely slow even when not busy found two ligts out offered to fix charge 10 a bulb and swore it will take 1 hr of labor at 103 a hr I suggest another way the guy said I'm wrong won't work too many wires so I went to Walmart 2 bulb pack was only 6 and took me less then 5 minutes to fix the issue only got 2 stars because they did find a issue
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September 2023 by Collen Scott
Absolute crooks. Failed my car for inspection when another mechanic said there was nothing wrong. I wouldn't trust them for anything.
