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December 2022 by Lou Hiner B.
My husband and I had appointments to get our covid booster at Churchville Ave CVS in Staunton Va. We got there and the pharmacy was closed today because according to an employee the pharmacist didn't come to work today. When we signed up on line for our appointments I had to give my phone number and email address. Why couldn't we have been notified? When I went up to complain at the register I guess I used the wrong words. I told the little boy working there that I know he is nobody-meaning that I knew he wasn't management-but I wanted him to let management know that I had a complaint. Little boy said what do you mean I'm Nobody? I explained what I meant and he just kept on about how he is somebody and he went on and on about it. Customers were standing around laughing at him and Then he yelled I want your full name so I can have you banned from this store for life. Guess what- MY FULL NAME IS LOU BARTON-and I will never come back to a CVS again and its not because I couldn't get my booster it's because of Little Boy. Happy New Year
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June 2022 by Scott P.
If you want to be treated like a nuisance get your vaccination here. I made an appointment here with my mother to get her covid booster after the first appointment was canceled without notification due to the CVS pharmacy in target in wanesboro closing because of staffing issues. I was upset that there was no notification, not because it was closed. That was understandable because there is a labor shortage. That is especially true of pharmacists. We arrived at the churchville avenue location a bit early for her appointment. The clerk was obviously and entirely uninterested and unsympathetic about what happened with the wanesboro store. We were asked to produce insurance information. We were unaware that the government had stopped subsidizing covid shots, so there was some confusion about this, regardless we attemped to gather the information. We were asked to wait for the pharmacist. The pharmacist was also entirely unsympathetic about the canceled appointment and actually DEFENDED the management at the target store citing the pharmacist shortage, which shouldn't have mattered because once again the problem wasn't that the appointment was canceled due to lack of staff, but that it was canceled without notice. Apparently they were able to pull up her insurance information because the pharmacist was prepared to administer the shot. We were not aware that they had her insurance information and asked the pharmacist about the situation with the insurance and that we were under the impression that it was supposed to be a free (government subsidized) shot. One of the team members at the wanesboro target store had said so. (I'm unsure if they were a pharmacist or a clerk.) She said that it wasn't a free shot and that that's why they needed the insurance information. She was being impatient saying things like "is this gonna be your right or left arm I haven't got all day" which was ridiculous because of the lack of communication. she thought she was going to have to pay out of pocket and needed to know that she wasn't before proceding. I am fuming at this point and tell my mother that we just need to leave and that I wasn't going to stay and see her treated this way anymore, but she went through with it anyway. The pharmacist saying things like "it's a free shot I'm not going to sit here and argue with you about it" I flipped that bitch the bird on my way out.I am a very understanding person. I understand that covid has made it difficult to have a full staff, but that is EVERY industry right now NOT JUST YOURS, and it does not give you the right to treat people badly! if we had been shown even an OUNCE of sympathy during our visit here I would have been happy, but never in my life have I ever felt as strongly about never visiting a business again. I will drive 30 minutes out if my way if it means I never have to set foot in a cvs again.
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March 2022 by Lillian W.
We come for prescriptions, and that's it. We barely even dare to come for anything else. It's okay, just not for what you need.
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December 2021 by Tiffany W.
Store does not open at 8:00am as posted on the front doors and website. Myself and 2 other cars of people waited for about 15 minutes before leaving. My time is valuable too. Very disappointing.
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September 2020 by Jack W.
I came to the Churchville Avenue CVS in great pain to pickup an emergency prescription for shingles. We had confirmed that the Rx was filled and ready because the pharmacy is a 45 minute drive from our home.We arrived at the drive-through several minutes before closing. The pharmacist and two technicians had closed early and explained that they close according to the wall clock. This in spite of the fact that we all had cell phones showing the correct time.The pharmacist in particular was rude and made it abundantly clear that my pain and the actual time made no difference to her. Both techs knew they had closed early, but took no responsibility, saying only that it was up to the pharmacist
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August 2020 by Cheryl M.
The employees I've interacted with have been kind and helpful. They wear masks and are careful to encourage social distancing.
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January 2020 by Jessica B.
I will never use cvs pharmacy ever again I can't stand a snotty a** person and bad customer services I had a couple come in behind me asked for the meds and was rudely told it wasn't ready when the app stated it was the tec rudely told them that we are are 3 days behind instead of looking for there meds witch were in the bracket in front of her she walked away and took a sip of her coffie that pissed me off so I went to the manager and told him I got my meds and told the manager what I thought of the stuck up and snotty people he had working in his store Went in last night to get my insulin I'm sorry it doesn't take 3 days to fill a prescription that comes in a box already filled pins the same nasty a** tec checked me out got the same nasty a** Attitude I bit my Tongue and walked out I will never work with cvs ever again One thing I can't stand is a nasty a** person who has a bad attitude
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January 2019 by Hey I.
I stopped coming to this Pharmacy to pick up my prescriptions because I was being discriminated against and jerked around and told oh come back in an hour or two to get it when I had already called it in and it should have been available. They absolutely look at you when you come to pick up your prescription is it you're a criminal and you should not be picking up that prescription. It made me so mad that I just took my business elsewhere. There's a great independently owned Pharmacy here in town called Ray Pharmacy go there if you want to be treated with dignity and respect. Here's a great article highlighting the way CVS has been discriminating against patients who need their pain medication please read it.
