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March 2024 by Andrew O.
This place FUCKING sucks! they have no ability to work withouth the steo by step guide so they can drag their feet and over charge. They have had my vehicle for a week and half and STILL havent returned it over a part i could have gotten for more then half price most likely and could have had and reinstalled the same day.... and thats assumiung thats even the problem, because i doubt it. The woman that anwsers the phone is unhelpful, rude, and quick to snap on customers in order to provoke an "I GOT YOUR CAR WHAT YOU GONNA DO..." attitude and then is even quicker to blame it on you... IF I get the car back id rather take it to a cave light it on fire and piss all over it before i take it back to them..... 3/26/2024 Yes I'm back again adding to this review because these useless people that work in Subaru valley at Stanton shop anyways suck they have consistently replaced parts that later on were useless to replace because of a wire fraud or something else they've had my car for a month and a week when they're average service date is 5 days these mechanics don't know anything they're talking about they don't even know about their own diagnostic system for Subaru select monitor these people fucking suck these people do not care about you or your car they are only capable of diagnosing one part a week these people are stupid useless or just deliberately trying to cause you more money and cost you more money believe m not take your vehicle to these people
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June 2023 by Jeannie
Really awesome people who become like members of your own family. They are connected to their clients even after the sale. Go on in and see for yourself!
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April 2023 by Melani L.
Recently purchased a Subaru Forester at CMA working with Luce (Caroluce Seal). The experience was smooth, quick and met all my needs and more! Luce guided me in gaining an understanding of the differences in the two models I was considering and the various options the current Subaru's offer. She quickly understood my wants and needs. And in choosing the vehicles to give me a hands on experience to learn about the cars and do a test drive, she introduced me to an amazing Forester Sport that I left the dealership with in under three hours. It was clear in less than 5 minutes of seeing my new vehicle that it was THE car for me! It's a delight to find this dealership and Luce that focus on knowing the customer and being of service. The purchase was a stress free, enjoyable experience that I now get to be reminded of every day. I LOVE my new Subaru! Thank you!!
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December 2022 by B R.
The BEST. We bought our first Outback from CMA back in 2015 and just traded it in on a new 2023 Onyx XT. The experience was every bit as pleasant, un-pressured and helpful as the first one. Clayton and Luce were awesome. The entire experience took 3 hours end to end. Got a great trade in $ for our 2016 Outback and the entire staff could not have been more helpful or more accommodating. I realized that all of this may sound a but overblown but I really appreciate a business that still understands what customer service and customer-first ACTUALLY mean. I haven't interacted with a business, either personally or professionally in the last 10 years that doesn't claim to be "customer-centric". Generously, I'd say 10% ACTUALLY live up to that claim. And only 20% actually EVEN try. For 80% it's a slogan. CMA over-delivers on customer service. Such a "novel" experience these days and even more so for a car dealership. I said it after our first buying experience - 'we'd go first to CMA for our next Subaru' even though there are three dealers closer to where we live. We did and we wouldn't change a thing.
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September 2022 by Sam Y.
We were on a trip when our car had unexpected transmission problems. We were very happy with the service that CMA's Valley Subaru provided. Despite the unplanned, emergency nature of our arrival, the dealership really answered the call to help us out. They did not brush us off, and to the contrary it felt like they went above and beyond to help us out in a pinch. Although the situation itself was stressful, the treatment we received helped to ease our concerns and provide some peace of mind -- as much as possible under the circumstances. Obviously we would have preferred if nothing went wrong with our car in the first place (which wasn't purchased here). But, all things considered, we consider ourselves fortunate to find this dealership in our vicinity when the problems arose. Very happy with our experience with this dealership.
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September 2022 by S C (The Physical Media Fan)
Ordering online in their website was quick and user friendly, got prompt response on the questions that I had prior to make the purchase and order came through in-time. Great experience overall!
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February 2022 by Somsubhra Chatterjee
Ordering online in their website was quick and user friendly, got prompt response on the questions that I had prior to make the purchase and order came through in-time. Great experience overall!
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December 2020 by M A.
Scammed husband and son to drive down for used 2009 Subaru Legacy 2.5i at $5,300. Dad called to confirm car passed inspection. Turns out car had failed inspection and would cost $10,000 if fixed. Car offer is still online. This was on Dec. 23. Merry Christmas!
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November 2020 by Brendan R.
We bought our Subaru at CMA and have been incredibly happy with IT and them. We live in Charlottesville and drive to Staunton to bring our Subaru in for service HAPPILY. The difference in attitude/price and flexibility between CMA and our local CVille Subaru dealer is night and day and well worth the 30 min drive. When we buy our next Subaru it will definitely be from CMA. One additional point - we recently had a minor warranty repair done. Easy/simple and no frustration. I've dealt with a dozen car dealerships during my adult car buying life. CMA is at the top!
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August 2020 by Michele Mathis
Very nice people who know their Subarus
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June 2020 by Brandon Lesko
I was very happy with the service and quality of work I received from CMA Valley Subaru. I worked with Brad from their parts department to order in some trim replacements. He was a big help in identifying the right parts and getting them ordered for me. The service department did a great job installing everything.
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June 2020 by Shawn O'Meara
Perfect match and thank you for checking that the part numbers were correct to the VIN number.
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November 2019 by N A.
Great Sales staff at Valley Subaru who were helpful during my research of a new 2020 Outback. I was interested in seeing a particular upholstery option that was not on the lot and Matt Hollenbeck arranged to have me see it on a friends recently purchased vehicle. Brandy Lloyd in internet Sales was very prompt, professional, and transparent in her email and phone communications. Have not yet had Subaru service there but have had good experiences with my VW at the affiliated Valley Volkswagen across the street.
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October 2019 by Alice W.
Service department is a rip-off. Have taken two different vehicles to them trying to tell me I had major problems with both . One has a premium warranty.said because they couldn't find where I had an oil change in 32000 miles it was not covered. Car fax said had one in January. Told me I needed a new engine and turbo quoted me $10,500 for repair. They have lost there mind. Went in cause the engine light came on. Told them I wanted an oil change and told them about the engine light. Most mechanics would have checked the engine light diagnostic first. Nope not here said they changed the oil first Cause when I asked them if the engine and turbo is bad why change the oil. Now if the engine is gone I wouldn't have been able to drive it to Harrisonburg' and back let alone to another place in town to have them repair my car. No slug in engine nothing wrong with engine just the turbo. I will never buy or bring any of my cars ever again!! I could have easily had my husband taken and fixed my car ( because this is what he teaches) but I had the premium package to supposedly cover things like this. Believe me we had some choice words for them before we left. Service manager sucked had an attitude and a smirk on his face the whole time. Telling me either way he would make $ 1300 off of fixing my car . AllI wanted was them to honor the contract and fix my car.
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September 2019 by jane glenn
Excellent service
