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January 2025 by Alec
Great service. First class establishment!
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April 2024 by Mk B.
i took my 2013 tiguan there in december '23 for an engine light diagnostic, and was appalled by the blatant lying and rude disrespect they gave me. their service team came up with more than 18 items and over $15,000 in repairs, on a auto with just 80,000 miles. the engine light code was for a sensor, but the dealership said it was necessary to repair the timing chain (an over $6000 charge). i phoned a friend/mechanic and they recommended the spark plugs and oil change, so i did those items. the service people were convinced all their recommendations were valid, and made me sign a waiver, but the engine light has never come back on, nor have i had any transmission problems. meanwhile, the service desk ladies were very rude both on the phone and in person after i decided to only do minor repairs. they said my car was poorly maintained, told me i must know more than them to my face, and then still charged me $150 for the supposedly complimentary multi-point inspection/diagnostic. i would NOT trust these people. i took my car to another vw specialist, who diagnosed 3 smaller issues, with not one of the things that came up on the dealership diagnostics. cma staunton are scammers and rude!
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April 2023 by George L.
Terrible. I took my vehicle here for warranty work and an oil change. I waited over two hours for it. A couple weeks later I noticed an oil leak. I alleged that the technician may not have tightened up the oil drain bolt properly. I brought it up to the service manager and they asked me to stop by for them to check it out. It turns out the warranty work they did caused a leak and they quoted me for additional work at my expense at about $300. Keep in mind, this is warranty work supposedly covered under the Volkswagen brand. The leak causes the oil to drain about 1quart of oil every 1k miles. I have a doubt like I'm being haggled for, so I contact Volkswagen of America, and they reach out to this location to get their side of the story. They follow up with me to tell me that it has been so long and they're not willing to make things right, so I can seek service at another Volkswagen service location, which everyone knows we are limited in the Valley. The service interval comes around and I change the oil myself. What do know, the oil drain bolt was lose and washer was reused, which is an item that's supposed to be replaced at every oil change. There is oil seeping out where they did the warranty work, but no where near the amount of oil that was around the oil drain bolt. Thanks for nothing and wasting my time!
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August 2022 by Jessica K.
Horrible customer service. Not sure who I spoke to but they simply hung up on me and when I called back I asked for a manager and he stated he is the manager. Not helpful, very rude.
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December 2021 by Andre Sych
Worst service Ive ever been to . No loaner … takes forever to fix a a car .
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December 2021 by Michelle Catt
They were honest with me and nice I just need a new remote fob so didn't cost me a thing yet
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December 2021 by Andrey Sych
Bad experience , car was in a shop for a week and they promised me to call back .. never did.
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March 2021 by Kobac Prvi
Very professional!
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January 2021 by Anita Bourgeois
Always on time and friendly service
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December 2020 by Krista C.
This is a fantastic location for service. We happened to be traveling through on our way back home to Texas from an emergency family trip to VA: We had a terrible, no-good, rotten week and then realized we were due for an oil change and were just starting home. I looked up dealerships all across the nation to see if we could find one a few hours out - all terrible....except for Valley VW that happened to be 10 minutes behind us. I called the day after Thanksgiving and was kindly, quickly transferred to Eric in service. I asked if they could get us in and he said "come on down, we'll get you taken care of." I was so thankful and thrilled after our long, hard week and anticipation of a long drive home, too (24hrs). They got us right in and out in under an hour. Thanks for giving us service and kindness that we historically associate with VW - but that is missing from most now. Eric and team at Valley VW - you rock!
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July 2020 by Jameson T
Here for inspection, awesome service and staff as usual, gets better and better every visit!
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June 2020 by Eric Flesher
Staff here was extremely helpful and able to get me answers to my questions quickly. Couldn't be happier with the service here.
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June 2020 by cathy rec
Great service and better price than the local garage.
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June 2020 by Patricia Redmond
Ray best sales person ever
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June 2020 by Mrmramerican
Here for inspection, awesome service and staff as usual, gets better and better every visit!
