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May 2023 by Derek B.
I had a very unpleasant experience at this Walmart Supercenter on May 14, 2023. I was shopping in the electronics department when a customer made a complaint about me to Jonathan, the general manager in training. all i did was ask a person to mive after waiting for a long period of time.Jonathan was very unprofessional about the complaint, and he did not even investigate the matter before making a decision. He simply assumed that I was at fault and told me that I was no longer welcome in the store. I was so humiliated that I left the store without buying anything.I am writing this review to warn other customers about Jonathan's behavior. He is an unprofessional and biased employee who should not be working in customer service. I hope that Walmart will take action to address this situation and ensure that their customers are treated with respect.
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March 2023 by Jennifer C.
the pharmacist and lead technician Willie really went out of there way to help me today. they are great people and this is a great pharmacy
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January 2023 by Lauren C.
BAKERY - what a joke. Trying to find someone there is a job in itself. Finally did after 3 days (go first thing in the morning) and then we get our cake that we ordered a week in advance and we got a cake that is lop sided and imagine we ordered for it was smashed onto the top of the lid. Hardly shop here because it's a pain but we definitely will never order from here again.Beyond disappointed.
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January 2023 by Logan S.
I placed an order for online delivery to be delivered at 6:00pm the same night, paying $15 extra to have it delivered same day. It wasn't delivered that night. I called the next morning to have it rescheduled the following evening, I was reassured it would be scheduled again. It was never delivered the following evening either. I was asked to go online to either cancel my order or reschedule for the third time. I felt this was unacceptable. I won't receive a refund for 3-5 business days. I was extremely disappointed with my experience.
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December 2022 by Matthew H.
I found exactly what I needed at Walmart Supercenter. I recommend coming here for shopping.
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January 2022 by Stew R.
Absolutely the worst it can get. Poorest management, incompetent workers, you'll leave with a bad attitude every time. Avoid at all costs!
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January 2020 by Lucy K.
I needed a piece of fabric and made the mistake of thinking Walmart would be the place to go. I went to the fabric department and there was no one around, the nice lady who usually works at night ( Alice ) was apparently off .I stood there 5 minutes or so and then had someone from Hardware page someone back to crafts for me, I heard her page loud and clear but apparently I was the only one who did. Another 10 minutes goes by and no one has shown up. I proceed to the auto department and asked a worker if he would page again in which he did, needless to say this fell on deaf ears as well. I finally went to the front and found a department manager who told me she didn't have numbers to help me and she didn't know who did but she would try to find someone. To sum it all up I stood back there for a good 30 minutes and never got my fabric. Time to start looking for a new place to shop. One star because it's the minimum I can leave .There's always a skeleton crew and a lack of high morale at that store. Hoping new Manager is able to lift morale there,
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August 2019 by Hunter H.
You will have quite a different shopping experience at the Staunton, VA Walmart, vs the Waynesboro store, or any of the many other Walmarts I have been in. In the other stores, once you get to the checkouts, you will move thru quickly, and soon be on your way. However, at the Staunton store, you get to enjoy your spot in line for well over an hour. It is a great time to strike up conversations with the other 20 people in your line. In the other Walmarts, those 20 people are in 4 different checkout lines, and the lines move so quickly that the customers aren't interested in conversing, but are focusing on the rest of their day. In the Staunton store, you don't have to worry about what you will do over the next hour. It will be spent right there. Strangely, folks around you in line all bear the same facial expression. Noticing the line you're in has grown longer and longer, and people are now quite angry, you call the store and ask the customer service folks to please send out another cashier. Then you're told they can't. So you ask for a manager. You are put on hold. A couple minutes later, you are disconnected. Calling again, they say they will send someone to help. A management employee is in an area behind the line. He looks frantic, like "what do I do?". Nothing changes. I approach him, and ask if he could get someone to open another line. He looks at me and says "everybody has all the answers". I told him I didn't appreciate that. His look to me conveyed "I don't care". I gave him my cart, and told him to get someone to put it away, as some things were perishable. I left the store and went to Martin's grocery store. Wanting Walmart to be able to fix this, I contacted Walmart corporate. A week later, on a Saturday, I popped into the store. Again they had one checkout, with about 15 carts in it. (They are trying to force everyone to scan it themselves, but this isn't practical with full carts, and older folks like the human interaction). Since the situation hadn't been fixed, I contacted corporate again. To date, the issue still hasn't been fixed, nor has anyone made an attempt to contact me. The whole world knows Walmart doesn't care about their employees-thats a given. The truth is they don't care about their customers either. I'm sure each store has metrics involving how they are doing financially. Why not have metrics regarding customer service as well? Oh yeah, that's right, you'd have to CARE about your customers to do that. Walmart is the world's largest retailer. They built that on having great prices-which they do. It dawned on me, while standing in one place in that line for an hour, that I have something I value much more than money, and that is my time. If I spend ten bucks more elsewhere, but don't waste that hour in line, that's good. I will survive that ten bucks. But life is short. I was mad when the Staunton store wouldn't fix this issue (months earlier, the same scenario, but thought I would give them another chance). But when Walmart corporate wouldn't fix it, nor even contact me, I was hurt. Their actions say "WE DON'T CARE!"
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March 2019 by Emily B.
Horrible bathrooms and people who scratch their stitches while icing a cake...highly gross, unsafe, and unsanitary! Would never recommend going to this Walmart!
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January 2019 by Tana M.
It's a typical Walmart. The employees can be very rude. I don't understand why they would be stocking shelves at 1pm on a Saturday. They never have many lines open and only one open after 10pm even on a Friday and Saturday night.
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January 2019 by Colin Lord
Usually not very crowded if you can come in the morning.
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December 2018 by Marvin Wright
They have very good cole slaw and maccaroni salad. Service can be slow though when you try to get a counter person's attention. I still recommend stopping by the deli if you are shopping in Wal Mart.
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December 2018 by Liz Russell
Good deli food.
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February 2018 by Brannan J.
- Horrible staging (lacks commonsense inventory logic) - Lacks preparation for larger purchases, such as TVs or furniture - Employees generally seem non- approachable. (Lack of customer engagement) - Lacks overall sense of urgency.
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February 2018 by Mary L.
Ok...now they have gone and done it!!! Are you kidding me????...Self check outs for all....Wow!! This is not good...who wants to steadily do self-check outs with a large quantities of groceries?..This I fear will destroy shopping there.
