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December 2023 by Emily Clark
I would not reccomend this hospital to anyone. I was brining my cat in for a free visit from the SPCA after adopting her. When I called to set up the appointment, they informed me that I had to bring a fecal sample for the visit. They also called day of and confirmed that I had to bring this sample. When my roommate arrived, they asked her again if she brought it and they also confirmed that her voucher would work and the visit would be free. When she went to leave, they charged her for testing the fecal sample. At no point did they disclose that we would be charged extra for that and they even repeatedly and purposefully made it seem like it was included in the free visit. Had we known it was an extra charge and not something required for the visit, we would not have brought it at all. I called the hospital just to be sure this was correct and there wasn't a mistake made somewhere or that maybe they accidentally overlooked the free visit voucher when checking her out, and the woman who answered the phone completely ignored my concerns. When I asked if there was someone else I could speak to she told me that there was no manager of any kind there and no one else for me to speak to. I think the whole situation is completely unprofessional and the follow up on the phone further showed their lack of customer service
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July 2023 by Allen Beasley
Very disappointed in the lack of empathy the veterinarian showed on the phone. She refused to look at my dog for a follow up of the original visit where they misdiagnosed the dogs condition on the previous visit. This even after we told them it was a re-occurring problem. The dog's ear is extremely swollen and the dog is suffering and in extreme misery.
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January 2023 by Misty Harris
Took my conure here for the 1st time. They are amazing! Great caring staff. I made another appointment for my other conure.
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December 2022 by Mike Di
Antiquated and over priced. Difficult to schedule with and charges a $15 fee per year to send faxes to Chewy to get meds unless you get them from them which again ithey over charge for.I'm at another animal hospital with a sick dog right now and they called for records before 5 and were told they would only fax them and the fax never came. My wife called who was a mile away to go get paper copies and was told they were too close to closing so not today. Be ready tomorrow.In my opinion this place needs to change or go away like the 90s when facing mattered. Absurd.The doctor himself is nice but seems a little uninterested and is probably thinking more about retiring which is fine but overall this is not a place I am going back to. And this is no b.s. review. They are insane to think there aren't other options.
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September 2022 by Vicky Wood
I’ve used Stephens City Animal Hospital for 16 years with over 12 pets. Dr. Mandel and his staff are very caring and passionate of taking fabulous care of your pets. The grooming service there is magnificent as well!
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August 2022 by Vicky W.
Dr Mandel and his staff always treats their patients with the upmost care. Over 16 years of taking my many pets their for routine and emergency care. They offer grooming as well. Best I've found in this area!
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April 2022 by S M
Dr. Mandel and staff are caring, knowledgeable and if you have to wait for your appointment, it is because they are helping another person's pet. Be kind, patient, as I am sure you would want them to give your pet the attention it needs. For me, I believe Dr. Mandel's care was key in my loving dog being able to live to 17! Thanks Dr. Mandel and staff for your excellent care.
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March 2022 by Jane C.
I'm sorry others have had bad experiences with this place, but the staff obviously loves animals, and the doctor is very knowledgeable. They are calming, practical and what the animals to be healthy and well cared for. They want to find solutions for your animal without trying to "upsell" you.
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December 2021 by Sheila S.
I almost canceled my appointment cause of the bad reviews but I'm glad I didn't. I could tell immediately they knew their returning customers and cared about the returning animals. They're all really personable, very casual, and ultimately just care about animals and their well being. I found the staff welcoming, kind, and loving to my pup. The vet was easy to understand and caring as well as engaging. He asked at the end if I had any questions. I've been rushed in and out of vets so many times it was nice to have a vet that made me feel like if I had questions he was there. He knew the breed, gave me advice (I've had huskies for 8 years but still it's always appreciated) and showed a lot of care in knowledge. There was no rush. The vet assistance was very kind and loving to my pup while he was scared and getting his shots. I didn't wait long in the waiting room either, maybe 15 mins tops. The staff was wonderful and they were even very cautious about other dogs coming into the waiting room and making sure there was comfortable space for everyone without canine conflict. I've only been there once but I do recommend :)
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September 2021 by Nick Knack
I just wanted to take a moment and leave this review thanking Dr. Mandel and his staff, especially Jessica I believe her name was, who helped talk me through the unfortunate experience of having to have my hedgehog euthanized today. (She actually used to breed hedgehogs for 8 years and so it was nice having someone who can relate to how hard it is to let these prickly little animals go.)I haven't had the opportunity to be a frequent customer here, but I will be now. When my hedgehog first required emergency attention a few months ago, the staff there were quick to fit an appointment in which was huge.Dr. Mandel has a caring demeanor that's difficult to find these days and he really takes the time to explain symptoms and what to expect.So that made a huge impression on me and that coupled with his knowledge for pretty much any animal is why I'll be returning with whatever pet I find in the future.
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May 2021 by Angie Wooten
Doctor is wonderful. Very experienced and extremely kind!
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May 2021 by Melissa H
Very caring veterinarian.
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April 2021 by Amanda Breeden
Love this place! Great, Great Vet and staff! Very caring!!!! Have taken all my pets to them for 10 plus years. And my Father took his dogs to them their whole lives before my dads passing. Dr. Mandel is honest, kind, and genuine! He loves his patients and their crazy over protective mommas too. Thank you so much Dr. Mandel.
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April 2021 by pam catterton
We choose this vet when we moved to VA a year ago. From the beginning I have not been satisfied. The front receptionist is incapable of staying on task, she finds it necessary to stop checking you in/out to converse with anyone who happens to get near her. It took almost 20 minutes at one visit just to check out! The office is also incapable of scheduling appointments at reasonable intervals. While I understand emergencies happen that can delay appointments, every single time I’ve been has resulted in an hour to two hour wait. But, the biggest complaint and the absolute last straw is THEY NEVER GAVE MY DOG A RABIES SHOT!!!! He is 8 months old and my new vet sees nothing in his records showing the vaccine and when I requested a copy from Stephen City be faxed to me, I was sent proof of distemper not rabies. Absolutely unacceptable and I would never recommend this office to anyone. I could go on about the vet yelling at staff, being told to wait outside when my dog was being euthanized (I did not leave my boy)and several another unprofessional acts from this office.Edit in response to the vets response: First Lyme follow up was cancelled due to a local snow storm, I left a message at the office to reschedule and was not called back. Started the shots over again, second time was cancelled due to a medical emergency and reschedule but by that time we had already decided to change vets. As for the associate vet moving to FL, we’ve been here almost two years and the back log at the office has been the same since the beginning and does not justify the unbelievable wait times and disorganization of the office. I stand by my review.
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December 2020 by Ashley Scott
I wanted to say how much I truly appreciate Dr. Mandel and his team at Stephens City Animal Hospital. I called them (in tears) after one of my chickens got attacked by a hawk and needed to be seen. Dr. Mandel was gracious and kind enough to see me the same day without an appointment. He listened to me and put me right at ease as I cried and explained what happened. I’m happy to say my little chicken is on the mend and I couldn’t be happier! His staff was kind, understanding and showed a true love for their patients! Thank you so very much!
