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October 2023 by M M
Honest business! I took my son's Audi A3 for a break check post the state inspection because we were told that it may need breaks within a couple of months. We were ready to replace the front-end rotors and breaks but a very friendly lady advised me that the work was not needed yet. She said that due to the low mileage/minimal use of the car and the thickness of the breaks, we did not yet need to change the breaks. She messaged that she would like to see us get the full use of the breaks before we spend money on replacing them. I was shocked! Her focus was not on doing the job and taking my son's money. Her focus was on messaging that all was good and that we should wait a bit longer. Thank you, Ashburn European Service Center, for your honesty!!! You have earned our trust and look forward to being your customer.
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October 2023 by Abdul Nafay
I recently had my 2023 A5 serviced at Ashburn European Service Center, and I must say it was exceptional. It was their first time with the B9.5 platform A5, but their service was top-notch. Helen was courteous and even offered me a ride home. The whole process was smooth and transparent. I'll definitely be going back.Service: Oil change
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October 2023 by Heidi Vines
Glen and Helen went above and beyond to not only fix my vehicle, they also made sure I had a loaner for the time my car was in their shop. This is the best service I have ever had in the 10 years I have had my Audi. Thank you so much!!!Service: Electrical repair
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September 2023 by John Clark
Friendly, competent and transparent. They know how to take care of your car.
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August 2023 by David Wong
I don't usually post reviews, but I can't rave enough about Ashburn European Service Center. This place is an honest, transparent, and totally professional business that took care of my 2018 BMW X5. When the dealer quoted me $2300+ to replace "seized" inner tie rods and an alignment, Glenn and the team at Ashburn European was able to "un-seized" them at a fraction of the cost!If I could give them 10 stars, I would. This honest car repair place is highly recommended!!Service: Steering & suspension repair
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August 2023 by Connor H.
i had a flat on the side of the highway and one of the workers who just got off work hopped out and practically did it for us. He gave us instructions on what not to do with the spare on which got me home safely. We even tried giving him a tip but he didn't accept it saying he didn't mind helping out. I wish I caught his name so I could say who it was, but absolutely great people over there.
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July 2023 by Marnie Larkin
Seriously the best! They treat customers like family!!!!! So thankful to find them and have been with them for years!
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June 2023 by Windhunter7
By far one of the best repair shops I've ever been to. They're really patient and understanding, and are easy to talk to, with the cheaper prices and human interaction that the greedy corporate companies don't have. They even tried something with my car, unsure if it would work, just to save me money! These people are amazing!Services: Auto battery replacement
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June 2023 by Cee P.
This was the best experience I've had in a luxury auto repair center. Now I've been taken advantage of by an auto shop before that inflated prices and even fabricated repairs not needed. I tried this shop for the first time and was not disappointed by their down home customer service, loaner vehicle and honesty in the very minimal repairs needed. Best thing is that they didn't overcharge me. It was a very simple visit with honest prices, care for my car and good customer service. I read the other reviews first and most previous customers were correct. This is a great place to take your car!
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April 2023 by Matthew Murrey
I've been bringing my BMW here for several years and have always received great service. They are extremely knowledgeable and will take great care of you. They keep you informed through the whole process and don't try to push unnecessary services on you like some shops do.
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January 2023 by Andy Hoang
After calling over half a dozen BMW specialists around my area, Ashburn European Service Center was the only shop brave enough to consider extracting the broken bleeder screw on my Brembo brake caliper rather than replacing the whole thing. They were transparent about the difficulty of the job and how there were risks involved that could lead to needing a new caliper anyways. However, they did find one for for $200 less than the ones I found online so I was fine with it as a fall back plan. I was pleasantly surprised to find out they had not only extracted the screw successfully, but also did it much earlier than anticipated. As someone who primarily DIY's my own maintenance, I would definitely would come back to this team the next time I'm stuck with a difficult repair!Services: Brake service & repair
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December 2022 by Marc O'Grady, CPBD, AIBD
I was looking for a service center closer to home and came across Ashburn European Service center for new brakes. Glen and Helen were very friendly, fair and honest when I brought my car in to have it inspected. I instantly knew that this was my new home for auto repair! Thank you again and I look forward to many years of service ahead.Service: Brake service & repair
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November 2022 by Chris Anderson
These guys/gals are amazing. I would recommend for any European vehicle issues. I had a Mini Countryman that was not working and had a few starter bolts stripped. These mechanics took the proper time to get it fixed and diagnosed the car for the actual issue. BMW of Sterling has nothing on these guys. They are real, authentic, and transparent about vehicles. Thank you, Glenn and staff, for working on the car.Services: Auto engine diagnostic
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September 2022 by George Gabriel
I brought my 2015 BMW 320i Xdrive to them this time for a safety inspection and general check up. I find the service to be top quality and appointments are made quickly.Overall, I am very satisfied and will continue to use them to service my BMW.
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September 2022 by Luis R.
I just had them work on my convertible top, they charge me $300 dollars just to see what was wrong, they told me that it needed one compresor change and I paid them about $2000 dollars parts and labor, after taking the car home and started using the top started leaking hydraulic fluid all over the top, call them back about it and all they gave was a load of excuses. I'm a person that if I'm giving you a job complete the job is complete not a Mikey mouse job...
