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March 2024 by Mohammad HerzAllah
Ahmad & Shiry were Amazing, Helped us Furnish from top to bottom, best prices, High quality and most Importantly great Customer Services
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March 2024 by Karla Murillo
Sarah is really nice costumer service
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March 2024 by Lour Harb
Natalie was great!
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March 2024 by Kaylene Skwarczynski
We came in to get a couch and am very happy with the one we found. Thank you Natali for helping us.
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March 2024 by praveen gawali
Hey guys, heads up about our experience with Ashley Homestore, Sterling VA. So, we went there on December 24th to check out some sofas. The sales rep told us we could put down a $100 deposit on any furniture, and if we changed our minds, we'd get it back as store credit since they don't do refunds. Even the manager confirmed this policy. They stressed that the no-refund thing only applied to the deposit, not the full price. So, we decided to order a sofa set, and they threw in a free King size pillow.Two weeks later, we called to cancel the order (since they hadn't shipped it yet), but they said we couldn't cancel and we'd get hit with a 30% fee. They even said that Ashley Homestore runs differently from Ashley Furniture, which was news to us.So, we went back to the store, and the sales rep acted like they never mentioned the policy, and the manager claimed she never spoke to us. Eventually, they said they'd try to get the corporate office to cancel the order.The corporate office did cancel it, but they still charged us $150 for that pillow we never even wanted and couldn't return.Basically, the sales rep and manager were pretty shady just to make a sale. We're definitely not going back to Ashley Homestore or Ashley Furniture after this mess.Names involved: Sales rep - Travis, Store Manager - Shirley.Just wanted to share our experience so others know what they might be getting into.
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March 2024 by Elizabeth Tomaszewski
Sarah and Dania were very helpful and professional. They coordinated delivery on a schedule that worked for us and answered all our questions.
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March 2024 by Carolyn Chow
Ali was super helpful in assisting us with finding a new couch. We were looking at one in particular but it wasnt the correct configuration we needed. He was able to show us a similiar couch that was just as comfortable and got us a great deal. Highly recommend working with Ali!
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March 2024 by Joseph Lane
Ali is a great guy. Gave amazing customer service.
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March 2024 by Monique Mckie
My experience at Ashley Furniture in Sterling was amazing with Shamila. She was very friendly and professional and made sure that I choose the furniture that I needed.Thank you Shamila. . ☺️
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March 2024 by Ritu Kaur
Worked with Sarah - she was great helping me decide the perfect furniture piece and at a great cost! She was friendly and explained all the necessary details prior to finalizing!
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March 2024 by Patrick Dixon
Sarah was very helpful! Great staff!
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March 2024 by Madeline Del Cid
Zizo did an awesome job!!
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March 2024 by Maria Portillo Portillo
Kateryn and shamila were really helpfull and they helped me find the right mattres for me. They are great to work With
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March 2024 by Vera Kusi
My purchase today was good experience ever with the sales guy Travis. Myself and my husband was about to stop purchasing but with the encourage and good support from our sales person Travis have us change our mind to purchase the furniture. Travis is awesome. Super friendly and nice to us. Appreciate you Travis. Thanks
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March 2024 by Kate Smith
Natali was a terrific saleswoman!! So helpful and patient while we bought several items for my father-in-law's new apartment. The prices were fair and we never felt rushed or pressured.
