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September 2020 by Oscar Hernandez
(Translated by Google) The good thing about Mr. Mark esque if he doesn't have a part he gives you the part number so you can look for it. Good attention from the blessings.(Original)Lo bueno del señor mark esque si no tiene una parte el te da el numero de la parte para que la busques Buena atencion de parte de el bendiciones
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February 2020 by paz bony
(Translated by Google) The good thing about Mr. Mark esque if he doesn't have a part he gives you the part number so you can look for it. Good attention from the blessings.
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September 2019 by Jo M.
To be clear, I do not have any complaints about the actual work done on my car. The customer service at Cascades Auto Body is some of the worst I have experienced from any business. They do not keep customers informed and do not even keep all their employees informed. Anything they tell you, you should double check because it probably isn't true. You will get your car back and it will be fixed. Questions like when and why and how? Don't expect answers to them. Here's what happened: I brought my car in on August 15th for minor repairs to a mirror and door. That was a Thursday and I was told to expect the car by Friday afternoon, August 16th. I called on the 16th, they said to try back on Monday or Tuesday (19th or 20th). I call on Monday (leave a message) and again on Tuesday. Tuesday I am told they need glass to replace a window. Note that I am the one who made all these calls, at no point did anyone attempt to contact me. I stop by to get something from my car on the 22nd and I am told it will be ready for pickup on the 23rd. It is not ready on the 23rd. I call again on Monday, the 26th. Left message, no call back. On Tuesday, the 27th I call at 9:00 AM, the receptionist says the computer is down and asks if she can take my number. I will get a call as soon as it is back up, nobody calls me back. I call back at noon and the same receptionist says that the only person who knows anything about my car is Sandy. Sandy has not left notes of any kind, according to the receptionist, and Sandy is at lunch. I am once again told that Sandy will call as soon as she returns from lunch. Sandy does not call me. I call again at 4:00 and now I am pretty annoyed. That last call, when they have had my car for 12 days with no updates and no calls (I initiated every discussion about the status of my car), I finally got to speak to The Great and Powerful Sandy. Sandy had good reasons why my car took so long to repair. I told her that the way to prevent the angry phone calls would have been to keep me informed of the process as it moved forward. Sandy said she had kept my insurance company and the car rental company informed. This was not true, either. So they were not honest about returning phone calls or about contacting my insurance and car rental. I don't know if the reasons I was told about why my car took so long were true, and I never will. They failed to even attempt to keep me informed over the, in the end, 14 days they had my car. The work is holding up for now, but it was only just completed so who knows.
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June 2019 by Lee G.
How is this place so casual about not providing acceptable customer service. The repair quality was okay, the customer service and actually FINISHING the job was so upsetting. They did not call me for any updates, they gave me attitude, and when I spoke up finally they ignored me. Lance, Heather, Tonya please know that it is not personal, the business was not acceptable and you were really incredibly rude. I gave them a second chance, that's how I believe things should be...they let me down.
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February 2019 by Terry Trent
Great parts people. Personally, I feel that they do actually look out for you and try to give the best price that they can.
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July 2018 by Aveeda G.
Had my new-to-me car for less than a week when I was rear-ended. I came into Cascades Auto Body for an estimate and was able to get my car in the following week for repair. Customer service was great and the team did a fantastic job fixing the damage to my back bumper, trunk lift door, etc, etc. Drop off and pick up was easy, there is a rental car company directly behind the shop for added convenience. I can't speak to the pricing because the other driver's insurance covered it which means I cared 0% about how much it cost. But based on service and convenience, I would 100% recommend Cascades Auto Body.
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July 2018 by Janise G.
This was a nightmare experience. Received estimate and dropped car off for 2 weeks. Got one email and the price was now over $2000?more than original estimate VERY poor communication. Was promised vehicle would be completed Wednesday then Friday. Left eArly from vacation to pick up vehicle on Friday only to call and sone days it's not done?? AFTER an email was sent saying that it would be?????No updates that it would not be done. They kept trying to postpone until after Monday. Said that they would call. No calls. I will not recommend this auto body to anyone. Do not use Tara as your estimator. She goes on vacation and doesn't follow up Doesn't even put her out of office so you know that she's not there to contact?? What kind of business does this???
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July 2018 by Sandy S.
The Cascades Auto Body team did a great job on my car. I had to replace the back door because of a runaway piece of plywood. They got my car done in a timely fashion and Sandy went the extra mile to get it done quickly so I wouldn't have to be in a rental for any longer than necessary. The entire process was handled professionally from the first phone call to the finished product!
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June 2018 by Stan D.
Disappointing experience which really spoke to the level of customer service, or lack thereof. I am a repeat customer and was given an estimate that was represented on the high end of what the cost would actually be. Had a follow up discussion with the estimator about keeping costs down and she recommended considering after market parts which I agreed I would do. Job was finished with no follow-up and actually above the original estimate. Was not contacted during the process about the aftermarket parts and was told afterwards that they were close to the same price as the OEM parts, which I could not confirm or refute. Estimator agreed to look at the final bill to see if they could make an adjustment especially since the cost was above the original estimate and I was a repeat customer. That was not done either and I won't be back as a result of this experience.
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April 2018 by N S.
I was not pleased with the quality of work or the attention to detail. I had my Acura repaired here and it needed several return trips to get it right. There repair was to the front bumper and side panel. However after the repair the front headlight was loose and then panel was not put back on evenly. There are things which a quality check should have easily caught. I was disappointed that it took several more trips to get this right. The staff was friendly and fixed the issues but that doesn't make up for the lack of attention to detail.
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March 2018 by Rob P.
Went to Cascades with my car after a collision.They were professional, and everything was done timely - as promised - they worked with my insurance and kept me informed about the process. My car was done when they said it would be. All office staff and repair staff were professional and courteous. While inconvenient to have my car in the shop, the staff at Cascades were so helpful and made the experience the best it could be!
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March 2018 by Lanese A.
My car door was off alignment due to the severe wins we had today and it blew open and shifted. I found a referral online that said they did great work and were very good and honest. I went in and the guy took a picture while I stayed inside and finished filling out paperwork. He came in and said he took the picture and the information and he would send me an email with an estimate later on that day. I ran a few errands took my child to breakfast and went back home and waited and waited and waited I had to call him at around 2 o'clock to find out the status and all he kept saying to me was check your email please verify that he had the incorrect email address and he said he would resend it. I waited another 10 minutes and I called back and I said can you please verify my email again because I still did not have the email estimate and I asked if he could just tell me what the cost was over the phone he said just checked your email give it some time. I still waited and I called back and asked him can you just tell me the price he hesitantly said oh OK and told me it was $210 and to drop my car off on Monday and it would be an all day process I had no other options so I said OK I emailed him back asking him if the labor hours were less with that then change the price of the "he said no. Since I was not happy with how I was being treated because he was very nonchalant and did not seem to care at all I called caliber collision and took them my vehicle and in five minutes they fixed the problem and did not charge me at all. Shame on this company for trying to take advantage of a five minute problem with 3 1/2 hours labor and parts that were totaling $33
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January 2018 by Ann S.
I have had body work done at this faculty on a few occasions and was happy. Which is why I went back. But I was always able to drive in and get an estimate. No longer. You have to have an appointment. Ok. But there's a week wait and they don't take any appointments after 330. We'll I work full time and this doesn't work. I'll find somewhere else to go. Guess they don't really need my business.
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October 2017 by Mahdy Jonas
First i want to start by thanking Ben he is sooooo awesome and friendly, the customer service is more than awesome i would give you 10 starts not only 5. Good job Auto Plus Auto Parts for picking up your team members and thanks Ben for all your help you are the best.
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June 2017 by Joshua Combs
Great Prices and True Pro at what they do!!
