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April 2024 by Mesha Hazell
Hmmmmm. Hygiene is definitely not top priority here. Decided to go to the nearest cold stone creamy while we were in the area. I should have listened to the little voice in my ear when I saw the entrance. Nonetheless, we went in. Ordered our little treats. First of all, the young people behind the counter getting our orders did not adorn any ppe. No gloves while mixing in the fixings. If that wasn't bad enough, the young man yawned over my ice cream!!! I was shocked ?. No good service. $15.00 in total for our stuff. I'm not coming back to that cold stone and listening to my little voice more. If the entrance is untidy, don't go in ????♀️.
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February 2024 by Monica Portillo
My order was reluctantly made, it was a vanilla milk shake and they gave me a glass with the whole ice cream.
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February 2024 by Roly Ahsan
Gave me melted ice cream. I had to put it in the freezer overnight.
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January 2024 by Jake Willing
I don't often write reviews but, I had the unfortunate experience of visiting Cold Stone Creamery recently, and it was nothing short of a disappointment. From the moment I walked in, the ambiance felt more like a chaotic mess than a place to enjoy a sweet treat.First off, the service was abysmal. The staff seemed more interested in chatting amongst themselves than paying attention to customers. I felt like I was an inconvenience rather than a paying customer. When I finally managed to place my order, the lack of enthusiasm from the employees was palpable.The ice cream itself was a letdown. I opted for one of their signature creations, thinking it would be a foolproof choice. However, what I received was a haphazardly mixed concoction that left much to be desired. The ice cream was overly soft, bordering on melted, and the toppings were unevenly distributed.As if that wasn't bad enough, the prices were exorbitant for the mediocre quality of the product. I couldn't help but feel like I was being taken advantage of. I've had better ice cream at half the price from other establishments.To add insult to injury, the cleanliness of the place left much to be desired. Tables were sticky, and the overall hygiene of the preparation area was questionable at best. It's as if they had given up on maintaining even basic cleanliness standards.All in all, my visit to Cold Stone Creamery was a regrettable experience. I won't be returning anytime soon, and I strongly advise anyone looking for a satisfying ice cream treat to explore other options. Save your money and your taste buds from this disappointment of a dessert destination.
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December 2023 by Saba Nisar
Very poor service. Girl on the counter i order big size of 2 cups icecream she didn't even make enough ice cream and then at the end she just add simple ice cream without mixing anything on the top because cup was empty and she did same thing with the other cup too. Dirty shop please close this shop or give it to some body who can rum this business better. Don't make people sick with this dirty shop and that was my first time i went to this shop never ever will go at this location.
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November 2023 by Trishna Das
THIS IS THE MOST WORSTEST COLD STONE EVER!!I went in today to get a quart of ice-cream. For 2 mins there was no one inside the store. We called out several times before 2 teenage boys came out. One skinny and one stout. The skinny one took my order. I asked him to mix mint and coffee flavors, which he forgot, then I asked him again then he proceeded to do it. I asked for toppings, and he gave just 2 reeses peanut butter cups for a QUART of icecream!! I told him that usually we get 6 for a quart of ice cream. He argued with me and finally gave maybe 3!! No gloves, no apologies. Then the stout one billed us and he did not return our credit card!! We had to look for it and then ask him and then he returned it. These two teenagers seem to be having their fun at the cost of the customers. I won't be returning to this store.
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October 2023 by Jasmine Watkins
October 2, 2023 was my last time every stepping foot in this Coldstone.1) It was incredibly dirty inside. Dust, dirt, debris on the floor, on the counter, and it’s obvious no one cleans the seating/eating areas. I should have walked out right then.2) There were two male employees joking about a rotten banana and if they should use it or not.3) They were playing with each other the entire time, even bumping each other and trying to beat the other to the cash register to ring up my ice cream while my boyfriend was still waiting for someone to ask him what he wanted for his ice cream.4) The ice cream was more like a thick milkshake and was very soft. I even put it in the freezer, but it stays the same consistency.5) I almost forgot, we both order the coffee lovers with no almonds—they put almonds in it…Overall: There seems to be no supervision and no leadership for the employees who tend to be teenagers, so they do whatever.No thank you. Bypass this location all together.
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October 2023 by Nathan Frey
This is just a heads up, the hours posted on the shop and on google are not accurate. Expect them to open late and close early.
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September 2023 by Kelly M.
My favorite ice cream shop around, and they do have my favorite ice cream however it may not always be clean. They do have a selection of flavors that are delicious though and the workers are for the most part friendly.
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September 2023 by J B
Tonight was the last chance I gave this Cold Stone located at Regal Plaza in Sterling, VA. Icecream is always super soft, closer to a thick shake.. The inside and outside was a MESS. Employees seldomly wear gloves when scoping their hands into the icecream containers, tender cash, then move to the next customer without washing hands or putting on gloves. I ordered a signature tonight and learned that there were no more brownies (3 hours prior to closing). We left without icecream but took a quick pic of the overflowing trash that litered the parking lot and outside sitting area. Sad. Just sad. Take pride in your establishment.
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September 2023 by Doddapaneni Krishna chaithanya
Worst cold stone location. Stay away from this. The girl at the counter cannot do anything except take money from people. She cannot change phone number once given which means if you say one number wrong you are done you have to pay whatever they charges for that transaction, cannot take email, cannot cancel the transaction do a new one. God knows what she knew. Worst customer service ever they don’t even honor birthday rewards since they cannot do anything. Save your time going to a different location. If you want one of a kind of experience like we have then ask for MARIELA and you can see it for yourself. Clearly there is some color discrimination going on. She didn’t even try to help and when the manager came he was able to just delete it by one click. Why do you work if you are not willing to help people.
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August 2023 by James C.
I stopped by quite often. The staff actually knows me by name. The coffee is first rate when I have a sweet tooth. The hot chocolate is great as well. There's plenty of parking. The customers are friendly neighborly. It's an all-around, quaint and cool spot to sit and have a nice cup of coffee. Shout out to James shout out to Blu
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July 2023 by Jonathan Arroyo
Half melted ice cream with pieces of ice in it pretty odd I probably won’t come back
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June 2023 by Carl Pruschowsky
I can't access the website because of the massive add block. Very bad experience
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May 2023 by Hamed Akrami
Went with my friends and when one friend, who has food allergies, ordered her ice cream, she noticed a brown syrup looking topping in it that could’ve been peanut butter. This alone was very upsetting as it seems the counter was not cleaned off properly. Then she apologized and asked for it to be remade kindly, and was blatantly told “you should’ve told us that” in a curt tone. Disrespect aside, the nonchalant attitude towards unsanitary practices and cross contamination is very serious.
