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August 2024 by Jordan Ortiz
I scheduled an appt for a tire rotation and tire repair. The shop was so quick! I really needed my tire fixed for a road trip this weekend.
I worked with Joseph at the front desk. He was so polite, very demure, and mindful!
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August 2024 by K Dawg
Joseph is terrible. Literally left, brought my tires from the back, went to the toilet, didn’t say anything, eventually someone else helped and I saw him smoking a cigarette in his car.
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July 2024 by Isaac Rojas
Joseph A at the tire center is rudeness in human form and an inept employee.
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May 2024 by ZM Lin
With an appointment tire installed within an hour
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April 2024 by Arun Panjabi
Today 10 Apr 2024, trying to contact Tire Center over the phone. For 8 times either a male or female picks up and says "THANK YOU FOR CALLING, PLEASE HOLD" and the hold never ends. Maximum I held fir 15 minutes and then lost patience.
Pathetic.
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January 2024 by Animesh Singh
5 Year Road Hazard Warranty is not worth considering.My two tires got flat by hitting the curb on the side of the road.This is not covered as per this Costco.Also remember that the value of any damaged tires are covered per the current value of the tire only as per the this Costco tire technician.Also the warranty on mileage is not covered if you have not done alignment every six month with evidence.Only thing covered for me when had a nail in tire. Walmart did it once for me for 10$.I experienced all the above three issues and am not satisfied. Loosing respect for Costco.Consider these facts before buying Tires from Costco.This is for customer awareness.
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January 2024 by richard lilley
It's a very busy shop sometimes but they give good service and are always very polite and most helpful
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December 2023 by Bruke Mekuria
Quick and simple process to get a tire fixed. Took about 35-40 mins. Helpful and professional staff. Cons: put on hold twice when calling for an average wait of 10mins for each call.
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December 2023 by Jeremy Bray
Perennially understaffed.
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October 2023 by Andy O'Meara
Avoid this place at all costs. Customer service and actual tire service are horrendous. I was not called the day of or day after my scheduled maintenance to inform that my vehicle was ready.When I picked up my vehicle, glue had been left all over my rims. The employees tried to act like this was normal.One of my wheel locks was also lost and they tried to claim it was missing when I dropped off my vehicle. Final touch was that my spare tire has been put on incorrectly.I will never do business here again and will be cancelling my membership.
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October 2023 by Jeff Enriquez
I came in for a tire repair. Joseph asked how bad the leak was. I told him the tire was losing about 2 psi a week. He then asks me, “Why even get it fixed, why don’t you just fill it with air every week?” I cannot trust someone with this kind of attitude. This is the kind of person that cuts corners and does the “easy fix” rather than the right fix.
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October 2023 by Annie W
Which one? I went to 2. Fairfax is understaffed, way behind on customer appointments and they lie to sell you tires. Sterling on the other hand was awesome and I give them a 5.
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October 2023 by Raj Rana
Good prices and offerings, but very high demand (and short staff?) leads to a decline in service quality. If you can, try to schedule an appointment ahead of time, or clear off your calendar.
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September 2023 by Arjun Tarafdar
Great experience here. Arrived 20 mins early to my appointment, and actually got to the counter 4 minutes after my appointment time but they still got me in queue on time. Setting up my appointment a couple days earlier was also a breeze and the people here seem knowledgeable about what they’re doing and have fantastic customer service.I have an Audi RS3 with aftermarket 18” wheels and they were good about working with me to make sure they got the tire pressures right since they were different from the stock ones (I’m on a square setup). They also did a great job removing my spacers and reinstalling the wheels with my stock bolts which I provided for them. Great work, pretty fast in and out, honestly- came in at 11:40 and got out at 1:30. Installed different size tires from stock and even what I already had on my wheels and did it all cleanly.Not sure what the bad reviews here are all about. Staff seems happy to help and knowledgeable about what they’re doing. I’ll be back here for rotations and possibly warranty work as well as for my next set of tires.
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August 2023 by Michael Chung
Service is extremely inefficient. The staff needs training for logistics and efficiency.
