This Cricket Wireless Authorized Retailer in Sterling is noted for its kind, professional, and helpful staff. Customers report great customer service experiences, with salespersons described as extremely competent, patient, and skilled at juggling multiple tasks even when the store is busy. The team is remembered for being helpful and for recalling customers from previous visits. While some mention a company-wide $25 upgrade fee for switching phones, the store itself has historically received strong recommendations. Some recent experiences suggest service may now be more comparable to other area locations.
I came into the store with my Cricket phone that was locked and would not read my esim. Cynthia was so kind and helped me right away and trouble shoot the options with me for over an hour. She was absolutely amazing and so helpful and kind!!! Thank you!
October 2025
The store managers were really nice and helpful, they got our new additional line setup in less than 30 minutes. They’re really sweet and kind, and tell you what’s included in each plan and the price is very transparent.
June 2025
Small shop but has great customer service. The atmosphere is also pretty nice.
