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December 2024 by Day Smith
In regard to the Sterling location: this was the worst post-purchase experience I’ve ever had. From giving me the wrong contract with someone else’s personal information all over it, to losing my tags. I will never suggest this dealership to anyone.
I bought my car on November 16, and on that day they kept one of my tags so they could go to the DMV and take care of the transfer.
They lost the tag, and when I went in on Saturday, December 14th, I explained that my temporary tags were about to expire that Monday and my salesperson, Elie, as well as whom I believe is his manager at the front desk, instructed me that they were unable to find the plate right then and there, but they would have Tawana mail them out to me. I reached out to Tawana to confirm this information, and she said in a text thread that I still have, that my tags would be ready Monday morning and she would reach out to me Monday morning as well. I told her that didn’t make sense because the 2 gentlemen in the office informed me that she would mail them out. She said mailing them would take 2-3 days. After this, I heard nothing further from her. Elie said Friday afternoon that Tawana would reach out to me on Friday evening, she never did. I went in today, Saturday, December 21, and was given the run around yet again. The man that sits at the front desk—the same one who said Tawana would mail them—was extremely rude.
He told me he “can’t print plates because he isn’t the DMV” and “if the tag was lost there’s nothing they can do about it”. They told me to go to the DMV to get new tags myself.
For a business to mess up and make the customer fix it on top of being rude is mind blowing to me.
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December 2022 by Glenna Slosson
Nik made the buying experience less stressful. It was actually pleasant. They made it more convenient by moving the car to a closer location. All involved were courteous and professional.
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December 2022 by Jalen Strickland
Nik made this the most stress free experience. Will definitely refer him to everyone!
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December 2022 by Patricia Recinos
Thank you Nick and Tu for an easy car buying experience
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December 2021 by Anwar Ahmed
Brianna and the rest of the team made my online purchase extremely easy and were very helpful. Highly recommend.
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December 2021 by Phillip Itobi
Denis Alvarado Was my sale consultant and I appreciate his customer service support and looking forward doing with him.
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December 2021 by Feezoid TV
Thanks again Brianna for everything. Your assistance is unmatched.
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December 2021 by FONNIE FEEZOID
Brianna Cartwright. Is the number one salesperson at Sterling.
