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October 2024 by James
Before I get into the details I just want to point out that the on site staff gets five stars. They are amazing, always present and very helpful. The actual floor space is always spotless due to their effort.
That is the only positive thing I have to say. Most of the negative feedback is due to the industry standard of continually raising rent prices to the point where you have to decide if it’s worth it to move all your stuff out or deal with the rising prices yet again. It’s a predatory business tactic and industry standard or not it is shameful to treat people that way.
Ok so you charged me well over double rent when I left then when I initially became a customer, have any facilities improved? No. There is no bathroom access outside of normal business hours so if you come at night or on the weekend you have to leave the gated area and go to WaWa to take a leak and get some water. Also there is a big issue with carts. Most carts are ragged and beyond repair. I have yet seen one mattress cart that won’t topple over if you have larger than a full size mattress. On top of that there isn’t enough carts when it’s busy and often you will have to wait for a cart to be returned before you get started. Honestly these two problems are fine and dandy with me before you jacked up the rent to kingdom come.
Lastly all my items in the rear of the unit were covered in mouse droppings. I didn’t have any food items stored in there and all clothes were washed before storage so this wasn’t on my end. I understand most storage units deal with pests but again, you jack up my rent for no reason you must do a better job. See attached photos. There was actually a lot more mouse poop. I started to clean it off before I realized I should take some photos. Gross.
I don’t recommend this place, look elsewhere.
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October 2024 by Arun Murugan
You know, I had a really awesome experience at Public Storage the other day. The property manager, Kaylea, was so chill and super helpful. I wasn’t sure what size storage unit I needed, but she walked me through everything and helped me figure it out without any hassle. The place was really clean and secure, so I felt good about leaving my stuff there.
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October 2024 by Aarnav Jha
Hi My Sabita,i had good deal for the monthly rent and the staff her name is kelly she is very nice and cooperative.
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October 2024 by Gerardo Ruiz San Miguel
Kaylea was great!
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October 2024 by dizzie solo
I appreciate the customer service I was shown from the front desk attendant Kaylea. Thank you again for all your help. Anyone needing assistance at this location ask for Kaylea
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August 2024 by Samantha Nibblins
Thank you Kaylea for all your help! I’m glad there is now some line there that is knowledgeable and was able to assist me with my questions and concerns.
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August 2024 by Amaya Thibodeau
Great service was able to get me The perfect unit at an affordable price . The associate Kaylea was very helpful.
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August 2024 by Gisselli Hinkkanen
Awesome service by kaylea! Always so willing to help!
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July 2024 by Shako Dighmeli
5 stars to new manager of this facility.
Kaylea is doing outstanding job as a manager.
1 star to Public Storage for raising the price for 45% every 6 month, with the short notice.
I hope the mice and ant problem will be finally solved with the new management.
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July 2024 by Patricia Calloway
Thank you to the property manager Kaylea for keeping up with the location cleanliness and for the great customer service!
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July 2024 by Susan Cornwell
Kaylea is such a great property manager! Thank you for the great service.
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July 2024 by Wayne Cornwell
Always ask for Kaylea when you call or visit this location, exceptional customer service ?
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July 2024 by Kay Davis
Great customer service from Kaylea! Thank you for all your help!
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July 2024 by Maxwell Oliver
Ram was very helpful and awesome!!!
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May 2024 by david winter
So clean. Easy to sign up. Great rates. The manager was so very helpful!!!!
