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March 2024 by Niral Patel
It was amazing experience and well explained about the other services too.Loved the quick work done on my alignment. Amazing.
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March 2024 by Megan Nguyen
This place is scamming you and out to get as much of your money as possible. My boyfriend has a lifetime tire alignment policy with them his family purchased years ago. He came for a tire alignment after getting new tires and they told him they couldn't align his tires unless he replaced his tie rods. They ordered the parts and told him to come back the following week. He came in the following week at 10 am and they told him it would take about 2 hours to align and put in the new tie rods which they quoted him $600 for. He waited at the McDonalds nearby and after two hours they said it would take a bit longer. He pushed back his 1 pm doctor's appointment until 2 pm and ended up taking a Lyft there because the car still wasn't finished. At 4:30 pm he called them again and they said they couldn't do his car today because they also needed to do work on the steering wheel alongside the tie rods. He ended up having to take a Lyft back to Firestone just to not have any service done to his car, and they refused to reimburse him for any of the Lyft services. It's okay to not reimburse if they actually serviced him at the time they said they would, but instead they made him come back two different occasions, gave him inaccurate time waits, and then tried to tell him he needed another part fix otherwise they couldn't align (twice in a row). A total scam. Never come here; I am so upset at them wasting all our time.
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March 2024 by Kevin K
This location is a joke. As a long time Firestone customer in many locations that I have lived, this is by far the worst out of all of them. Started going to this location because it's the closest to my residence. First time I received service here, the steering wheel and armrest was left with dirt and oil on both. Had to ask the technician to wipe off before driving off and he did, but with the smelliest wipe he could find. I have a 2 vehicles that had service there that needed to go back because parts were not replaced when told they were. The issues I went there with, were the same issues, had i not done my own check, would have been what I left the parking lot with. On one of those pick-ups, my keys were misplaced. The lady that works the counter had no idea where my keys were. I happened to look on the wall in their shop and identified my keys in another vehicle's work order slip hanging on the wall just outside their door. This last interaction took the cake. Went back for a wheel hub replacement that was under warranty and they held on to my vehicle for 2 days and told me that they were awaiting the part to come in just to tell me when I came to pick up my vehicle that they cannot complete the warranty work due to "impact damage" to another part. Why was that not communicated when I called, because they didn't, to see if my vehicle was ready or not. I asked for someone to show me the "impact damage" and they were unable and refused to take the time to do so when a lift was free to do a quick check at that time. Yall were the only ones that did work on this vehicle and I didn't hit anything. The part literally gave out on highway 28. I know this post is lengthy, but I have never had a good experience at this location and will be contacting corporate. I see that management is new to that location , but he is walking into a mess within that particular establishment. I cringe anytime it is a necessity to come here for service.
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February 2024 by ALI
Costumer service is below the average compare to other Firestone locations.
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February 2024 by Gabby
One of the best experiences I had at a Firestone! I had to bring my car there twice to fix a problem and the customer service was incredible. They are timely and upfront, I didn’t feel lost when they explained what was wrong with my car. Jeff is a great worker and a wonderful person who respects the customer.
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February 2024 by Rob Cosgrove
The service was excellent and Tom the mechanic was professional and thorough. Explained everything and took care of our needs in regard to the vehicle.
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February 2024 by Brandi Atwell
Firestone oil change prices are now ridiculous ($99 full synthetic for a car and that includes the coupon). Recommend to shop around or do it yourself if you can. Even my local dealership was cheaper and included additional services. Other reason for the low rating is the difference in treatment of men versus women. Myself and another woman were pressured to pay for additional services that should be included (we thankfully didn’t pay). Whereas a man requested a quote for brake replacement but was encouraged to youtube how to do it himself and was never given a quote.
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January 2024 by Mary Flanagan
I damaged my tire nearby and they took me right away and did my repair in record time. They were very nice.
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January 2024 by heather ZALIS
Purchased 3 tires this year and in 8 months I’ve had to have each tire either repaired/replaced. Now one of the tires has gone flat again! Their response: cheap tires/hit something hard - really?!! They were the ones you recommended! Staff/Tech’s unprofessional. I will be cancelling account and going elsewhere from this point to ensure my safety and others on the road.
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December 2023 by Stephanie Clovinson
Great customer service!
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December 2023 by FaZe PUNISHER
great service everytime. Tom is very knowledgeable and informative
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December 2023 by Fred In Sterling
Here is a phone conversation:Firestone: hellome: hello, can you inspect a car todayFirestone: Click
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November 2023 by Jim K
Helped address my emergency! Great service
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October 2023 by Joseph Thomas
Dealt with Thomas Beeland who was more than courteous and helpful. A type of employee who would make me want to do business with firestone in the future can't say much more than he was who a company should employ to represent there brand.
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September 2023 by Mark Petrelli
I went in to get 1 tire change and the idiot worker told me that is was going to take 4 hours to change. He claimed that he had a full garage when there was actually only 2 and an empty parking lot. They are nothing more than lying smucks.