-
May 2023 by Ayesha Khalil
Trash customer service. Some employees seem to hate their jobs. Even they don’t have basic customer service ethics.
-
September 2022 by Tewodros Dubale (Teddy)
Best place to shop and to find your tastes
-
August 2022 by Marcie Kildea
Beautiful store! The cashier at the Women’s department was amazing!!! Forgot her name though! I guess her name starts with a N...Nansha
Maybe!!!
Just moved to Virginia and I will back coming back soon!!!
-
June 2021 by Paige Schultz
Loved shopping here. Very helpful and friendly staff. Great prices with friends and family discount too!
-
June 2020 by Kate Jacobs
NEVER order from Macy's. An item ordered on June 15 has tracking data saying it was delivered to nearby post office on June 20 and delivery due on June 23. There is no system to communicate by email. I have called repeatedly. Every time I give all the data and choose a different option to resolve the issue. Every time I have been put on hold and told the wait time is 45 minutes.
-
January 2020 by Kevin Turner
Excellent Selection of Products and Friendly Service
-
November 2019 by Shari Dexter
Backstage is like a flea market!
-
October 2019 by Juana B.
On Sunday 09/29/2019 my family and I drove about 1 hour to shop at the Dulles Macys located at 21060 Dulles Town Cir, Sterling, VA 20166. We made 2 trips the same day within 1 hour to this store. The first trip we sent roughly about $250. We came back into the store and started shopping on the first floor backstage section.We picked up a few items and worked our way up to the 2nd floor as my mother and I wanted to look for some dress shoes. After we looked we could not locate any particular shoes that we wanted to purchase so I proceeded to the closest register to pay for my backstage merchandise which happened to be the register where you pick up online orders or return merchandise. There were 2 cashiers and the one who called me up to ring me out were 2 middle eastern women (she was wearing a hijab I apologize but as the incident was extremely uncalled for I did not think of getting her name). When she realized all my merchandise was from the Macy Backstage section she proceeded to tell me I could not pay for any of my merchandise with her that I would have to grab what I had placed on the counter and walk it back downstairs myself to pay for it. As I listened I then told her I didn't believe that to be true as I had just not too long ago the same day at the same store location purchased some backstage items and men clothes on the 1st floor and paid for it all together as well as doing the same at other locations example Springfield Towne Center in Virginia. She reiterated the same to me that I had to take it back downstairs to purchase it and that she could not ring me out there. I told her I was no longer interested in the items as she was not willing to ring my items up at her register. As I walked away she started to follow me to the women shoes section and started shouting "MA'AM IF YOU DO NOT TAKE YOUR ITEMS WITH YOU I WILL HAVE TO CALL SECURITY ON YOU" I continued to ignore her. She stood in front of me and my family while customers stared at me and continued " MA'AM PLEASE DO NOT MAKE ME CALL SECURITY ON YOU. MA'AM PLEASE TAKE YOU ITEMS AND PURCHASE THEM DOWNSTAIRS I CAN NOT HELP YOU HERE PLEASE TAKE THEM DOWNSTAIRS I REALLY DO NOT WANT TO CALL SECURITY ON YOU." As any sane person would know that incident was as embarrassing and humidifying as can be imagined. I walked back to her register while customers starred at me as if I was some kind of delinquent being chased down by a macys employee yelling throughout the store. Once we both were back at the counter I asked she contact her manager. About no more then 10 minutes later a manager came and walked straight to me. She asked what had happened. I proceeded to tell her how my 2 trips at Macys that day had been and how during my 2nd trip that day her employee followed me to the shoes sections yelling she was going to call security on me because I would not take the items I wanted to purchase from the backstage section back downstairs myself and either pay for them there or leave them there. The manager apologized for the incident and informed me what the clerk has said was incorrect. I know the manager was correct as I proceeded to state I had been to many backstage store in other locations and never truthfully never had this ever happened anywhere. She also stated she would talk to the clerk and her manager as well as she may have "misunderstood". Excuse me but no she did not misunderstand anything at all. She just simply proceed with her customer service completely wrong and as oppose to asking her manager how to proceed just assumed she was right and fought it through. Days later this incident continues to disturb me and I decided it need to be known more as I expect her to have repercussions for her actions. As her manager rang up my items and placed a 10% discount not once did she turn to even apologize to me. She completely humiliated me and made me feel so little. I held Macys to a much higher standard and as much as the manager asked me not to let employees like her mark
-
August 2019 by Gary Jones
No big and tall department, they have a women's department. another case of discrimination. Dirty unmanned registers. No, absolutely no employees to help. Had to open the door for the filthy fitting room with a coin because you can't find any sales women that work here. Doubt they have vacuumed that floor in years. Terrible store should be closed. Dillard's, please come to northern Virginia you would run Macy's out of town.
-
July 2019 by Sylvia F
Super clean and organized. When there are sales, prices are very tempting to buy more such as clothes and shoes for family including the otherwise expensive jewelry and parfums.
-
July 2019 by Mary R.
Absolutely the worst customer service I have ever experienced. Trying to buy a dress and shoes for my adult daughter to wear to a wedding was a nightmare. The dress she wanted (in her size) was on a mannequin. It took two of the rudest women ever and a clueless male manager over 20 minutes to finally decide WE could take the dress off only if WE re-dressed the mannequin ourselves!!! Last I checked they were being paid to work there, not us. For the privilege of spending $200 we spent nearly an hour looking for someone to help us, wait for the cashier to finish her FaceTime conversation, and listened to the two female "employees " rant about us in Spanish. Yes we understand Spanish and I won't repeat what they said but they should be fired. Of course maybe it was our fault for having the unmitigated gal of asking where the fitting room was. I will NEVER spend one more cent in this store.
-
May 2019 by David W.
Customer service is terrible, the slowest cashiers I have seen and if you need another size forget about it.
-
January 2019 by Abby Ghanta
Best kept secret. Love this place for a deal on designer names
-
January 2019 by Meg C.
No one works there?!!!! I could never find anyone! The prices are the same as normal Macy's but this one is an outlet? The staff we did find at the register were nice. It has the usual mess and dirt most Macy's have.
-
December 2018 by Janice Sinclair
This Macy is worst customer service Operators wanna connect you to whatever department they feel is beneficial for them without listening to what the customer is requesting I call this store 10 times from 10:00 a.m. to 11:00 a.m. just to get in touch with them Mac counter in each time none of the extensions work. That's far this is a poor representation of Macy's
