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November 2023 by Samantha Corvino
True professionalism, courtesy, and attention to the smallest detail runs through the very core of this dealership. Buckle up for my full review, this might get lengthy! I first saw a vehicle that I was very interested in learning more about through the online inventory and submitted the "Check Availability" form which led me to connecting with Levelle who truly was nothing short of amazing. The quick turnaround to come into the dealership, having the car ready for the test drive (literally waiting for me in the lot along with him, key in hand!), and never once feeling pressured to decide, was the reason I knew I wanted to make this purchase work. I had prepared myself for an aggressive, cold, and all around "snobby" experience but the reality couldn't have been further from that and in fact, put to shame the experiences that I had at various other high end dealers in the area. Levelle took the time to walk through the details of the vehicle including both the financial and technical specifications, all the while never making me feel the need to sign on the line right then and there. After a few hours of driving, learning the features, and getting down the the numbers, I asked for the night to think about the decision (by this point the dealer was closed and they still took a patient and caring approach to the discussion). The very next morning I was contacted to continue conversations and the willingness to be transparent and honest with pricing is something I wish I experienced more in my car buying history (which is lengthy!). We eventually came to an agreement and from there, the service department was a gold standard in making sure the vehicle was in the best possible squeaky clean and gorgeous condition for me to drive away in. From the paperwork, which was taken care of from the comfort of the fabulous new Ferrari lounge, to the delivery of the vehicle, I cannot sing the dealership praises enough. From Franklin in finance, to Khoa's steller management, Levelle's top class sales service, Will's platinum level marketing (being a birthday purchase for myself, Will rolled out the red carpet!) and Brian's laser focus in Service - I now consider myself lucky to be a part of such a phenomenal brand family!!
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October 2023 by James Ghaisar
We have had a great support and experience with Levelle McKinney, the sales manager of Maserati in Sterling who has promptly and efficiently helped us to find the Maserati we wanted and purchased recently. He has always been responsive to our needs and efficiently handled all the details. Highly recommended to contact him.
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September 2023 by H. C
I wanted to express my heartfelt thanks for Levelle outstanding assistance with my recent purchase of a used Cayenne. His expertise, patience, and professionalism were truly exceptional. The Cayenne has exceeded my expectations, and I'm thrilled with my choice. I'll definitely recommend him to friends and family. Thank you for making this process smooth and enjoyable.
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August 2023 by Happy Days
The dealer took customer service to the next level. Levelle who handled my purchase of the Ghibli was very knowledge of the car features . He was patient and thoughtful. He went above and beyond to help me throughout the process . Even provided additional assistance post sales. The car registration process was a breeze. I highly recommend the dealer and Levelle. You are in good hands .
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August 2023 by Girish Ramachandran
This post is a few months late however wanted to share my experience with the sales executive & the entire crew from Maserati- Sterling. I happened to stop by the showroom to check out new cars. The car I had reviewed on YOUTUBE was not available and the dealership was not sure about the availability. Levelle Mckinney was on top of his game. The challenge for any salesperson is how to bridge the gap between customer expectations and customer service. Levelle delivered on all aspects. I am glad I met Levelle and the entire team of Maserati -Sterling. It was a pleasure working with all and I wish them all the success.
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July 2023 by Yosuf Bakhtary
STAY AWAY GO SOMEWHERE ELSE... Maserati of Washington IS the worst service center in the area. They are liars, cheater, and thieves. They have no respect for their most loyal clients. I bought a part that had cost me $2700. I waited 2 weeks for that part to come in and as soon as it did they gave it to me broken... I ended up returning it and the parts guys told me they would refund it. I trusted them. I ended up purchasing the part elsewhere. I called them to see where my refund was and they told me that I am not getting one. They have never once mentioned that they ordered another part for me, If they had I would have waited. After the runaround they gave me on the phone I finally got to Frank the manager. He laughed at me as I told him what had happened. Now I am down $2700. As I said... liars, cheaters, and thieves. STAY AWAY...
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June 2023 by Ryan Brewer
My wife and I have brought our Levante to Maserati of Washington for service and maintenance for the past few years. After a series of lack luster customer service experiences with the service department, we decided to bring our Levante to another area Maserati dealership. During the inspection and service by the other area Maserati dealership we learned that the services that we had paid Maserati of Washington to complete multiple times in the past year likely were never completed and that the maintenance services that were performed likely weren’t the maintenance services that I needed. I cannot speak about the sales department but I can confidently say that I no longer trust their service department. I will no longer be being my Levante to Maserati of Washington for maintenance and definitely will not consider purchasing a vehicle from them in the future.
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June 2023 by Ryan B.
My wife and I have brought our Levante to Maserati of Washington for service and maintenance for the past few years. After a series of lack luster customer service experiences with the service department, we decided to bring our Levante to another area Maserati dealership. During the inspection and service by the other area Maserati dealership we learned that the services that we had paid Maserati of Washington to complete multiple times in the past year likely were never completed and that the maintenance services that were performed likely weren't the maintenance services that I needed. I cannot speak about the sales department but I can confidently say that I no longer trust their service department. I will no longer be being my Levante to Maserati of Washington for maintenance and definitely will not consider purchasing a vehicle from them in the future.
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May 2023 by Harold SLedge
Great dealership!Levelle is by far the best car sales person I have ever dealt with hands down. Called me back with Robert the sales manager on the other line. Deal was done in about two minutes. Jamie called me to finish up on the additional information. Perfect flawless transaction I’m in Los Angeles car was shipped and arrived with no complications or problems. Thanks again!
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April 2023 by Crimson Solano
I recently had the pleasure of purchasing a Maserati Ghibli SQ4 from Maserati of Washington, and I cannot speak highly enough of the exceptional service I received from Sales Executive Mr. Fred Nejad and Finance Manager Jamie-Lee Schubert. From start to finish, they made the car-buying experience enjoyable and stress-free.Fred was incredibly knowledgeable about the car I was interested in and patiently answered all of my questions and concerns, providing me with all the information I needed to make an informed decision. He was courteous and respectful throughout the entire process, making me feel valued as a customer.Jamie-Lee was equally impressive in handling the financial aspects of my purchase. She worked tirelessly to ensure that I received the best financing options available and provided me with honest and transparent information throughout the process. She went above and beyond to make sure that everything was in order and that I was comfortable with my purchase.Overall, I am extremely satisfied with my experience at Maserati of Washington. The level of professionalism and customer service was top-notch, and I felt well taken care of throughout the entire process. I highly recommend Maserati of Washington and would like to thank Fred and Jamie-Lee for their outstanding service in helping me purchase my new (to me) Maserati Ghibli SQ4.
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March 2023 by Snehal Samant
We had a great experience working with Maserati at Washington. They really know how to treat their customers. Fred and Robert were amazing with communications and transparency. Fred really did a great job building trust and making everything possible for us.We also worked with Jamie , Finance manager at the site and she was proactive and wonderful to work with. Overall, My family and i are thankful for the experience. We look forward to working with Maserati at Washington in near future as well.
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March 2023 by Daxota_
Not your average dealership. Maserati and Levelle made me and my mom feel so welcomed, everyone was very friendly and were always asking us if there was anything WE needed. Just a Wonderful experience! The car was perfect and even after we left with the car Maserati called me the NEXT DAY saying how they worked with finance to LOWER our INTREST RATE and save ME money. You don't see very many Humble people anymore and that's because they're all at Maserati of Washington! Thank you for everything ❤️
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February 2023 by vernon lebeau
My review is first and formost for Mr. Bosh. From the first moment I walked into the dealership, Mr. Bosh greeted me in a helpful manner. Thereafter, I visited the dealership several times and received the same kind and courteous reception. Bosh, along with Robert, the sales manager welcomed me with respect and dignity. That long-standing feeling of being preasured wasn't present while considering my purchase. If you are looking to purchase a car and the vehicle of choice is at this dealership, I would recommend stopping in. In addition, their finance department was also very courteous, professional, and patient. Frankly, the entire establishment is well managed.Regards,Mr. LeBeau
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December 2022 by Carl Benbow
Bosh was amazing! He provided excellent service, was responsive, and made buying a new car easy and enjoyable. He has gained a lifelong customer. I recommend Bosch and Maserati of Washington to everyone.
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December 2022 by Charles C.
They totaled my car joy riding! Couldn't make this up if I tried!The Worst. BEWARE buyers and those searching repairs. I bought a Mas MC GT from them, had it for a couple months, took it in for a minor 2 inch paint correction that was needed at purchase. It was crashed and totaled by them on a Sunday morning in a rain storm driving on the highway. Speeding on the highway in the rain no doubt!I am still trying to get the agreed upon money back on my car two months after being totaled and Robert and Fred will not return my calls.I own a F458 and my friends have warned me about this place before. The transport their cars to Ferrari Philadelphia because of the reputation concerns.I should have taken there advise and paid the 500.00 for transport. BEWARE!