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“Tony helped me to pick a mattress for my young baby. He was very friendly and profesional. This is the second time I purchase a mattress from this store. Great customer service! Thank you Tony!”
“Khan did a wonderful job showing me all of my options and explaining the differences between all of the mattresses. He also pointed out how my posture was in each bed i tried. Very helpful in general.”
“Tony did an amazing job with us. We came twice, the first day couldn’t make our minds up and the next got our couch. Not once did he make us feel pressured or that we were “wasting his time” (as other sellers can make you feel) he was also very informative with protection plans etc. He did a great job juggling us and the other customers he was helping. 10/10 recommend him!”
“We visited the Bassett store in Sterling in search of a new living room set and had the pleasure of working with designer Laura Wilson. She was incredibly helpful in guiding us toward the right furniture choices and played a major role in helping us select the perfect color palette. We truly enjoyed working with Laura and felt confident we were in great hands. We highly recommend her to our friends and anyone looking for expert design experience. The customer service at Basset in general was amazing!”
“Bianca helped me out. She was very patient and helped us choose the right item. I loved the attention they provided to my sister and I. He fr well recommended!!!”
“First be prepared to spend an entire day here. They are huge, idk they had 4 buildings. But the staff is really nice and attentive. It's not like a car's salesperson, where they are on top of you. They greet you and give you space and time to roam around and look. Suzanne and Kam were our 2 sales associates and they were both really good! They have really good pieces and prices in all 4 showrooms. Personally I liked the outlet because you can find some great stuff that is heavily discounted. We got our first home and didn't want to break the bank with a $5000 sofa. Also you can shop at all the showrooms together. We got a dining table + 6 chairs, sectional sofa, and mattress from the outlet and the bed set from the main showroom. Btw, go when you need to buy in bulk - they charge a flat shipping rate. And if you buy a mattress, shipping is free. Loved our experience and will be going back again.”
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“Chris was such a pleasure to work with. He took his time walking my husband and I through a few of the bed selections and features. We are excited to get our new bed soon!”