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July 2025 by Travis Prim
My goal was to try and save some money by switching from T-Mobile to Metro. I saw that there was a promotion for unlimited talk, text, and data for $25 using the same towers as T-Mobile, so I went to the Metro by T-Mobile store to sign up. It took over 2 hours to switch my service over to Metro. The staff had to call help centers twice and it still wasn't completely working when I left. They also signed me up for phone insurance that I never approved and they never told me about. I never received an itemized receipt from the store. When I saw the charge on my bill from looking at the Metro app, I asked the store employees about it and they said it was a technical glitch and would be taken off automatically. This was a lie. I called Metro customer service and they reversed the charge for the insurance and canceled it. Extremely poor and unprofessional customer service at this store.
What I found out later that same day, was that Metro by T-Mobile does not support RCS chats, which all my existing chats are formatted in. I couldn't reply to them or see new texts, and I got a message in each of those chats that since RCS was not supported, my chats would be deleted after 30 days. This is unacceptable.
I paid $49.70 in the store that day, and since I have switched to another carrier, that money seems to be gone. I had also signed up for the 5G home internet service, with the gateway and monthly service charge of $55.59. I was told on the phone that I would get refunded that entire amount upon return of the gateway device (it is currently en route) since it was never activated, but they only said that over the phone and would not put it in writing.
So to say I am frustrated with the product and service here is an understatement. The fixes that were made to the overcharging were done as statement credits on my bill, and since I have cancelled service, that money seems to be gone. A total of $105.29 out of my pocket for less than a full day of cell service that wouldn't even support a common security protocol for messaging.
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March 2025 by farid makram
Joan was very helpful
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March 2025 by Arianna Phan
They don't answer the phone ever. They don't open at the time that they said that they do.
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February 2025 by deyvi zavala
It's really bad service..
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February 2025 by Natalia Linares
I went to the store with a problem that I have with my phone and the representative Jennifer was very nice and helpful 10/10
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February 2025 by Josefina Uz
Appreciated with the services that the representative gave me, Jennifer was very nice
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February 2025 by Diego Ottoniel
I switch from different company, good service for the representative Jennifer 10/10
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February 2025 by Mario Dominguez
I recommended the representatives are helpful and friendly
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February 2025 by Jennifer Cuellar
Good Services!
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February 2025 by Isma Zaman
I switch from another company to metro ans the representative was very e y nice, good service from Jennifer
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July 2024 by Marlon Cueva
I wanted to activate the automatic payments, but the guy forgot "The key to enter the system".
Overbearing attitude, with no intention of helping the customer.
Lousy customer service
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April 2024 by Sam
I would give 0 star if possible. I came for the port-in promo and they quoted me $250 which is $110 over the online. I asked to see the details of the promo and the rep there was like no we have "no promo details to show". So basically they are there to rip you off and also the rep is extremely rude and lacks basic knowledge of how things work.
Stay away from this location.
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September 2023 by Zeeshan Khan
The staff does not know much about the product. The customer has to do a lot of research online to decide
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August 2023 by A Y
I bought a phone for almost $700 at this location and I fully expected to be allowed to unbox it myself. I was told it wasn't allowed and they unboxed it, took the plastic off and got dirty fingerprints all over my brand new S21. When a customer requests to open their new $700 purchase, let them. She also added a $5 "storage and security" bundle to our account without permission or letting us know. The only reason we found out and removed it was a text message from Metro notifying us of an account change.Be better.
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August 2023 by Jenny Kim
I bought a phone for almost $700 at this location and I fully expected to be allowed to unbox it myself. I was told it wasn't allowed and they unboxed it, took the plastic off and got dirty fingerprints all over my brand new S21. When a customer requests to open their new $700 purchase, let them. She also added a $5 "storage and security" bundle to our account without permission or letting us know. The only reason we found out and removed it was a text message from Metro notifying us of an account change.Be better.
