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September 2023 by Zeeshan Khan
The staff does not know much about the product. The customer has to do a lot of research online to decide
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August 2023 by A Y
I bought a phone for almost $700 at this location and I fully expected to be allowed to unbox it myself. I was told it wasn't allowed and they unboxed it, took the plastic off and got dirty fingerprints all over my brand new S21. When a customer requests to open their new $700 purchase, let them. She also added a $5 "storage and security" bundle to our account without permission or letting us know. The only reason we found out and removed it was a text message from Metro notifying us of an account change.Be better.
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August 2023 by Jenny Kim
I bought a phone for almost $700 at this location and I fully expected to be allowed to unbox it myself. I was told it wasn't allowed and they unboxed it, took the plastic off and got dirty fingerprints all over my brand new S21. When a customer requests to open their new $700 purchase, let them. She also added a $5 "storage and security" bundle to our account without permission or letting us know. The only reason we found out and removed it was a text message from Metro notifying us of an account change.Be better.
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May 2023 by BigMangoz G
Scammers here !
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March 2023 by Peace 3333
They are liar ,the worst customer service ever
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September 2022 by Jonathan Jin
Just stay away this liar store. If you wanna switch a number to your account and choose a free phone deal, it's OK. They do this deal but when your account have 4 lines and each line cost $30/mo, they would charge you $60 for first full month like without mutiline discount.
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September 2022 by Wilson Vidal
Costumer services are the bad of the bad nobody answers the phone when you need to talk to them they should fired those people there they are not doing the job.
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March 2022 by Oscar Portillo
(Translated by Google) the person who attended us was excellent and helped those of us who went with our phone, continue with that attention that consumers can recommend them to attend perfect(Original)la persona que nos atendió fue un excelente y nos ayudó alos que íbamos con nuestro teléfono , siga con esa atención que los consumo los puede recomendarlos que atender perfectos
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November 2021 by JUAN JOSE ALFARO
terrible customer service I aply the guaranty for my wife iphone and when the phone is they want to charge me for activation like new phone when they sold bad phone and the guy right there maybe him nevem working in costumer service is so rudeReally bad experience
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October 2021 by Josue Valladares
Great customer service!
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September 2021 by Isabel Fermin
Customer service was excellent!
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January 2019 by AlphaGaming
I went to this store to get the "iPhone 6s on us" deal if you switch. The lady behind the desk had no idea about what to do. I tried to explain since there was a poster outside and she just said that they don't carry it. I asked what stores carry it, and she said that no stores do it. She then tried to get me to call metro by tmobile. It just put me on the line with a robot. Horrible customer service.
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December 2018 by Joseph Willis
No comment
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October 2018 by Stephen Ingram
Beyond bad service. Unhelpful to the extreme, and not only that but clueless and seemingly uninterested in being helpful. I wanted to buy my son a new iPhone and asked to see cover protection terms and conditions. No understanding what that meant, once they understood they said it was only available online or by calling customer service. Why not have brochure la handy to give to customers when they ask such basic information? Incredibly disappointed though in such a lackadaisical and aloof approach to customers.
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July 2018 by Marshal Lydon
great customer service !!!!!!!!!!!!!!!!!!!!!
