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January 2022 by Barbara D.
You never know if the store is going to be open or not. Hours don't always match google or the website and it's so annoying and inconvenient. Fish section is ok but I would still quarantine fish after purchase. Petsmart is cheaper and has a lot more coupons.
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January 2022 by ChowNut ..
I usually have a good experience here when I show up to address my goldfish needs. I know times are tough when it comes to keeping a proper staff, but when I showed up today, there was a sign that said they'll be closing at 6pm every day this week rather than 8:30pm. Ok, so I quickly go inside and then I hear on the intercom that the store will be closing in 5 min. So, I wave down a worker across the store and he screams out that it's too late. As I approach the front of the store, he tells me that goldfish sales end 30 min before closing. Ok, so how is it helping the franchise and the economy when stores don't want to make sales? Ridiculous.
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August 2021 by Google user
Came in frantic over my hamster who developed wet tail and the manager Liz was beyond outstanding. She was able to help me figure out solutions to ensure that my hamster might pull through.Could not ask for better service.
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August 2021 by Thomas C.
Don't waste your time. Depending on the day they decide to change their hours just to mess with their customers at this point. Every time I come to this place they are closed, then while I'm leaving I see another 2 people attempting to get their animals food and walk away as well. I give up, moving to another brand. I guess if you work until 5pm and stop your life and race to petco maybe you might be able to get what you need. Depending on the day might be 6pm or 8pm or heck why not close all together.
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May 2021 by Rhea Simon
Came in frantic over my hamster who developed wet tail and the manager Liz was beyond outstanding. She was able to help me figure out solutions to ensure that my hamster might pull through.Could not ask for better service.
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November 2020 by Carla T.
Petco Grooming-do NOT let them near your dog. Zero stars deserved. Our beautiful little Shichon puppy went for her first haircut. What she received is horrendous. The groomer called and said she was stopping and we needed to pick her up. They could resume the cut in about 10 days. What?!? None of it is even, blended, professionally cut. NEVER will they touch our furry little girl again.
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October 2020 by Michelle P.
I have been to this Petco on numerous occasions and had decent experiences in the past. This evening however I had to wait over an hour for my return to be processed. Austin the cashier was working hard to help everyone as best as he could, answering the phone and doing curbside pick up by himself. When Austin tried to process my return he kept running into issues with the computer. He called for manager assistant at 7:02pm. His manager Cameron did not come to the front of the store until 7:37pm. I however continued to wait and was the LAST priority. I did not leave the store until 8:00pm and was the LAST person to be assisted. When his manager processed my return it took less than a minute to do so. If he would've come in a timely manner I would've NOT wasted an hour of my life. I will no longer be shopping at petco in store or online moving forward.
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October 2020 by Chandler S.
Saltwater fish employee is great. All of our fish are healthy and doing well. I love going to this place for freshwater plants and to look at new saltwater fish. John is the best, he's very helpful.
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August 2020 by Owen D.
Employees work too slow. Dont have a passion about animals and dont have the greatest knowledge. Id think when hiring at a pet store you would hire employees the opposite of that.
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June 2019 by Kati M.
Like a few others, I've got complaints about the grooming department. I've used this location for ~4 years now, and it's always been fine. They're good with my dog, and he comes back to me nicely groomed. Yesterday, I took him in for his appointment. It took about 20 minutes for them to get him checked in, when it's never taken longer than 5 or so before. Then, they said 2-4 hours, which is a huge range and also seems excessive for a bath and a haircut. So after 3 hours, I called in and was told he was almost ready. Again, it's never taken this long before. Overall, I'm left with a bad taste in my mouth and will be looking for a new groomer. Based on that experience alone, I'd give them a 1. But since we've been visiting this location successfully for many years, I'll say 2. I don't know what happened to the grooming department, but it's gone downhill in a very real way.
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March 2019 by Christina Y.
I love coming here way more than Petsmart. They have a better selection of supplies and the customer service is so attentive. The moment I walked in, I was greeted and the person who rang me up was very informative with any questions I had. Overall, the atmosphere seemed very friendly and helpful. Definitely will continue coming here!
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March 2019 by Karan B.
Unprofessional Grooming Dept. I made grooming appointment online for my dog, Margret was selected randomly. I get to the store and find out they would not take him because they are overbooked. Margret was so mean, that she didn't even come outside to say SORRY. The store didn't bother to call or text to inform, never going back ever. STAY AWAY
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November 2018 by Janel P.
If you having fish problems go see Curtis! He is very knowledgeable. :) I was having problems with my ph and I gave me a product that will treat my fish tank.
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October 2018 by Richard L.
Have taken my dog to the groomers here many times over the years and been satisfied. They have one really nice groomer who I guess we have been lucky to get her in the past. Today we were not lucky and got a bad one. It started when I arrived a few minutes before our 3pm appointment. There was a group with a small dog asking about getting their dogs nail clipped. The groomer said to them she could do it for them in a few minutes. She looked up, and saw me and said just a minute. She then proceeded to take their dog to the grooming station. I thought she would be right out to get my dog for her appointment. But I was wrong, so wrong. She proceed to take 2 minutes and several attempts to get the collar on their dog. Then she started clipping the dogs nails. I stood there watching her clip their dogs nails for 11 minutes. Yes I was timing her on my watch. She finished and the. She brought the dog out and walked right past me and disappeared down the aisle. After 3 minutes I asked the cashier if there was anyone else working the grooming. He went looking for her and she came back 5 minutes later and began to check my dog in. That's a total of 21 minutes of me standing their waiting for her! I should have left but no I went ahead and checked my dog in. She told me my dog would be ready in 4 hours. 4 hours seemed long to me, but i thought she was being conservative. Nope. I showed up 4 hours later to pickup my dog and another groomer (the good one) went to check and came back and told me my dog hadn't even been started on her cut and that I should come back in another hour. So, I came back after an hour and my dog was being groomed. I shopped, paid and waited for her to be done. No tip for her and I am never going to come back.
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May 2018 by Ken S.
So having moved to Ashburn and not having any experiences with outsourced needs such as dog grooming we selected this location due to proximity to home. Well let me tell you just how PLEASED we are with Margaret and her kit gloves treatment with our little baby Spike. He not only goes to her like she's his godmom, he comes out looking American Kennel Dog Show worthy..... WE ARE THAT PLEASED, Margaret, we would drive 2 hours for you, YOU MAKE US HAPPY PARENTS every time. Petco is lucky to have you as their Dog Grooming representation, i hope they are aware just how good you are. See you next time, spike says thanks for making him handsome as ever.