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March 2024 by John Secco
Always great. Grooming shop employees are always so friendly and helpful.
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February 2024 by Kris H
Always a great store! Only wished there were more cashiers and associates on Saturday. It was very busy, but everyone was so nice and helpful!
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February 2024 by Salah Udeen
Good prices on dog treats, etc. But the get with you the but 3 products and get 1 free.
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February 2024 by Fran Walker
Very disappointed in the grooming services and was told if tangled again to go somewhere else! So I have no choice but to say what poor service! Evidently they don't need your money and no way my dogs ears were cleaned! She was shaking her head alot when I picked her up and once I checked I saw why! Shame on you! And never been told my dog was acting up in a kennel!
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February 2024 by Kazim Raza
Always first choice
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February 2024 by Les Wilson
This is my go to for all pet supplies. Great store that ALWAYS has happy people waiting to assist you.
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February 2024 by Michelle Minstrell
In-person dog adoptions every-other Sunday!
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January 2024 by Saul Semidey
Good experience, people was very friendly and helpful, just a little slow checking out.
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November 2023 by Grace Lee
Didn't realize Pet Smart was so expensive compared to Amazon, Walmart, Target, Marshalls, etc... Basically, everywhere else is cheaper than Pet Smart! Friendly service though.
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November 2023 by Esmeralda Castro
Our Family had the Worst Experience here we took our dogs 2 Goldens Retriever and 1 Husky at 2:50pm they said that they will call me to let me know when they were ready. It was 6:45pm and we call to ask if they were ready since we knew they were closing at 7pm the employee name Marissa was taking care of our dogs and she informed us that she was still working on one dog and it would take 30 mins for her to finish ,that she would call us to let us when she was done . So we waited for our call ,and no one called , we started to call and no one was picking up so we rushed to PetSmart Grooming and we saw that the place was close and locked and the lights were shut off so we ask the cashier . She informed us that Marissa had left but someone will come to give us our dogs , we waited for 15 minutes for someone to finally open the door and when you enter you could hear our dogs crying so loud. Apparently Marissa had Left at 7pm and it was now 8pm and not even the manager was notify that they were dogs there . The manager (JOSE)didn’t even know she had left. Our dogs were crying so loud and their eyes were swollen and they seem anxious and scared. This place is Unprofessional no one cares about the dogs and they leave them unattended crying for an hour and no one cared . Even the manager did not give us a call NO ONE . WORST PLACE TO TAKE YOUR DOGS I DO NOT RECOMMEND COMING HERE . We will be waiting for Corporate to call us and give us an Explanation. We want would like the person responsable like SOPHIA the Manager and her Employee MARISSA , to take responsibility on their lack of care for our pets.
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September 2023 by Margaret Brown
Tony is the best groomer. He talks to you about you about you want. Excellent service!
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August 2023 by YA VALDU
I am very dissatisfied with the service Vs the grooming payment for my dog. Initially I had set aside 81 dollars for grooming, bath, nails, other things and an extra service of 12 dollars for my dog. Being aware that I had knots, not many enough for me to arrive at the store and the woman who served me told me that I must pay 20 dollars more so that they untangle my chest hair with a brush, I still accepted so that they would not leave it without hair . But I pick up my dog and they give it to me completely bare, I can see the color of the skin. What an insufficient and unprofessional service, do you need a clean and untangled dog to leave it normal? My dog was not so entangled that they left it the way they left it, I ask for the return of the 20 dollars, because to leave my dog like this, I would have taken it to any grooming on the street and I do it myself buying a machine shaving. What a lack of professionalism. They definitely don't know how to work and are looking for the easiest solution.And additional they left it uneven. some badly long pieces and others shorter, it shows on his face. They should return all the money.
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August 2023 by Tammy Khaddour
Kris in the Grooming Department did an amazing job with our FurBabies Captain Blue and Lady Duchess. Kris is very patient and thorough with the grooming he does on our puppies. We highly recommend.
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August 2023 by Debra Vest
I tried to exchange dog food this morning. I didn't want to return for cash. I bought the food there but because I had no proof I bought it there I couldn't exchange. The food I was bringing back was on the shelf so it wasn't like they didn't carry that brand of food. I was also returning same brand and size I wanted to go home with. You have lost a customer for good. You are surrounded by other pet stores so one would think you would work hard to keep the customers.
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August 2023 by Kassandra Sanchez
Everyone was so friendly and kind, went above and beyond to help schedule my two dogs at the same time for grooming which really helped me out! I know my dogs are big fluffy handfuls, but they really provided great care for them and did a quality job with grooming them.
