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February 2025 by Ingrid Li
We hired prime custom to remodel my master bathroom after evaluating several vendors. Prime Custom did a great job designing the bathroom and worked closely with me to best utilize the space and meet my requirements. Kamil and his team did a great job installing the bathroom exactly as designed with high quality. I am very happy with the final result.
We hired them again to remodel my kitchen. Our kitchen project had some challenges. It required removing an existing wall, installing a new bay window and relocating sink and cooktop etc, basically building a new kitchen. They had architect on site to make sure everything was structurally sound and a dedicated crew to complete the project. The design and construction were all beautifully done in a timely fashion with great quality. Thank you, Kamil and your team!
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January 2025 by Thomas Goodall
We had a very positive experience with a bathroom remodel from the design phase with Feliz guiding us to a great design at our price point to the build phase during which Nick kept us informed at all times. Great workmanship and attention to details. We live in a condo. Prime Custom was able to navigate the building rules seamlessly. On time and on budget. What else could one ask for. 5-stars.
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November 2024 by Stephanie Wolter
We just completed a massive remodel of my kitchen /floors/bathroom, and we are very happy. I waited to review until everything was completed and I'm happy to say we would definitely recommend this company to others. The custom made pieces (by Kamil) came out really beautifully and well made. Communication was constant (with our project manager Nick) and the beginning process was painless (with Filiz), and overall we are extremely pleased. Thank you!! Will edit with added pictures.
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September 2024 by Roger Orwan
We’ve worked with Katie on several projects including a total kitchen makeover and found her degree of professionalism and responsiveness to our needs outstanding. She’s extremely knowledgeable and pleasant to work with.
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June 2024 by loretta douglas
We had an excellent customer experience with Prime Custom kitchen and bath. They transformed the look and layout of my master bathroom, closet and bedroom.
From start to finish, Filiz and Idris worked seamlessly with me to design and renovate a space that is not only beautiful, but functional!! They were very easy to work with, very patient and most of all listened to me!! I will definitely be reaching out to them when it’s time to redo our kitchen.
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March 2024 by Shamik Desai
Highly recommend! Idris and his crew were very professional and did a beautiful job. Everything went as planned. There were a few change orders but they were very transparent about them and I agreed with all of them as they were not in the original plan.
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February 2024 by Tammie Luu
Took 5 weeks to complete, they made the wrong measurements, and they sent us the wrong cabinets. Horrible communication, and no one should ever use them.
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September 2023 by Dionne Rodriguez
We chose Prime Custom as our contractor because they understood what we had in mind and designed that and much more. Our 1980 home was brought into 2023! Our original plan was to do just the kitchen but as we further discussed with Filiz, Kamil and Idris we expanded to include the living room, stairs and the guest and master bedroom. We truly recommend them to anyone thinking about renovating their home.Services: Kitchen countertop installation
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September 2023 by ZD
I hired Prime Custom for building new deck. Team was professional and worked with expertise. They started promptly and completed job in time.
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June 2023 by Cristian Franco
Filiz came and gave us an honest assessment of our situation with an acceptable solution. We are very happy and quite impressed with Prime Custom was able to do. We highly recommend this service.
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May 2023 by Bill Shuster
Outstanding and professional service from the estimate to the completion of removal and installing a sink in our powder room. I Highly recommend Kamil of Prime Custom for any plumbing work you need.
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April 2023 by full stock
Prime Custom is one of our dealer in Sterling VA. We have been very proud of their cabinets installation skills. Owner Kamil knows as the best carpenter in the Northern Virginia area. I have read couple other companies reviews and saw that he helped so many of them by solving their installation problems. If you want your cabinets installation looks like Custom made, do not make a decision without getting estimate from Prime Custom.Service: Kitchen cabinet installation
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April 2023 by T D
Kamil is so professional and meticulous on his work. He is very good at installation and finalizing the job seamlessly. Also communicative and make his customers understand the details of the job done.
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September 2022 by Ashley Gold Murphy
Prime Custom renovated my master bathroom and I am thrilled with the final result! It has become like an in-house spa. I always feel like I'm at a fancy hotel when I'm in my bathroom now which makes me so happy.
The quality of the work is great and if ever I had an issue with something, all I had to do was ask and it was resolved without question. Mauricio and Blanca are very hard workers and I enjoyed working with them during this process. The tile installers were also very impressive and even came on the weekend so as not to delay. Kamil, the owner, even did some of the work himself! The crew did their best to keep everything clean and I appreciated that the floors leading from the front door upstairs to the master bath were all covered to prevent any carpet damage or mess.
The whole process took longer than what was stated in the contract but with COVID delays I do not fault the company. They still finished the work in 20 working days. My project manager, Teagan, was a pleasure to work with. He was extremely polite and respectful. While we were waiting on one final piece of the bathroom to be delivered (tub), we self-installed a bidet attachment and accidentally dented the brand new tower cabinet with a wrench in the process (don't bring tools into your brand new bathroom!). The damage was on one drawer and even though the beautiful cabinetry comes with touch-up paint, we couldn't quite get it to look right. I showed Teagan and he took the drawer and got it repaired at no additional cost to us. You can't even tell that we dented it! I very much appreciated this service and it really shows that they care about their customers. I did feel I was a valued customer during the process.
Not everything with the bathroom went smoothly. This is primarily attributed to the designer that was assigned my bathroom. She did not order things in a timely fashion, nor would she get back to me about things when she said she would. It was very frustrating and resulted in miscommunication to the team and things being ordered incorrectly or not ordered at all. However, this designer is no longer working at Prime. I don't hold this part of the experience against the rest of the team because they did all they could to remediate any issues the designer caused, and moving forward, there shouldn't be these issues.
All in all, the bathroom looks amazing, I'm so pleased with the end result. A bathroom remodel like this is never inexpensive but Prime offered great value and service. I chose to use them over other design-build companies because they were most willing to help me try to be as close to my budget as possible and were transparent with pricing between labor and materials (as opposed to all the others who estimated an additional $10k+ and didn't itemize the labor/materials costs). Additionally, while they are more expensive than a non-licensed crew, to me paying extra for the licensing and people to organize the permitting and everything is worth it!
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September 2022 by Y C
We had a great experience with Prime Custom Kitchen & Bath for our kitchen renovation. We wanted a European-style kitchen and that is hard to find in this area. Most stores that sell European cabinets don't offer installation and you have to contract a company that knows how to work with European measurements.We found Prime Custom online and decided to make a visit to their showroom. We didn't have an appointment but that was no problem. Filiz explained to us that they take care of the entire process from design to finish. She showed us the kitchen lines they carry and Alusso is exactly what we wanted. We decided to have Filiz start the design process and gave her our requirements. When she came back with the first drawing it was evident that she had carefully listened to us. We also met Kamil, the owner. He is very involved with everything and said it is most important for him that his customers are happy. It convinced us that this was the right company to renovate our kitchen.The whole process went fast and smoothly. Not only did they have to replace the cabinets but they also had to change electrical wiring, plumbing, gas lines and vents. They also designed and built a unique gathering counter and incorporated some last-minute changes we requested without any issue. It is incredible how fast and skillful the crew delivered. Their project manager Idris was on top of everything and always kept us up to date with the schedule. He was very responsive and transparent.The entire renovation took just 20 days and the result is amazing. They transformed a generic dark builders kitchen into a light, spacious modern kitchen. It was a real pleasure to work with them! They always showed up on time and cleaned up at the end of the day. As far as we're concerned, they completely lived up to their "happy customer" principle.Service: Kitchen remodeling
