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October 2023 by Janet H.
I have a problem walking (even with support.) I only needed 3 items so I decided to make a pick up order. I never got a confirmation that my order was ready, but I still went to the store at my designated time. In the pickup parking space, I tried to sign into my Sams Club app, it insisted on sending a code to my old home (landline) phone or to my secondary email (that I don't use on my cell phone.) Either way I could NOT reach the code to get into the app. There was no alternative given on the pick up sign, so I called the store. NO ONE answered. I let it ring until it timed out (about 45 rings.) I tried to log into the app again. It still wanted a 4 digit code. I called twice more, each time letting the phone ring until it timed out. By this point, I was in the parking space for over 20 minutes. I got out of my car, hobbled to the front door and was stopped by the gate keeper. She didn't apologize for the problem, said "Be happy. God wanted you to walk," instead. But, she did get me in touch with the guy who does the pick up orders, and he apologized for the problems. He also told me that other customers have complained that no one answers the customer service line. When I suggested that they needed an option to send a call directly to order pickup, he seemed genuinely surprised that there was no such option. I have used grocery pick up at at least three other local stores. All of them work seamlessly (Harris Teeter, Wegmans and Food Lion.) Even Walmart (next door to Sams) has better pickup service.
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October 2023 by sushant sen
Member services associates don’t answer their phones
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September 2023 by Aura M. Cisneros
Great price, clean and organized
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September 2023 by Lili P.
This place has really gone downhill. Has become very dirty and disorganized Impossible to find anyone to help you. They used to have a few cute clothes, now nothing even wearable. Also the clientele has become very trashy. Kids running around like a playground and everyone yelling. It's a zoo. I limit my trips now and try to shop elsewhere.
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September 2023 by Diptarana Mitra
Prices are not so low
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August 2023 by Grace Lee
Love, love, love going to pump gas here vs Costco. Lines are always short, never long and same price as Costco. Only draw-back is the pumps are a little slower than Costco. But hey, I rather have slower pumps than have to wait in line for 20+ mins all the time.
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June 2023 by Chipper D.
I was visiting the area and needed to have a prescription transferred and filled. I called and spoke with a female who stated the prescription was not available in the pharmacy, but they expected it to be available in two days and I would be contacted when it was available. When three days had passed, I became concerned as to why I had not heard back from anyone. So I called. I was told not only had they received the medication, but it was available two days ago. I was livid. I asked why I had not been contacted with this information. The female stated she did not know. She checked to ensure my telephone number was what they had on record. It was. Once again she stated she did not know why I had not been contacted. When I arrived at the pharmacy, the female behind the counter had her name tag turned backward so her name could not be seen. She admitted they were short-handed on certain days. However, better diligence is due at any time but especially when one works in a pharmacy. This person should not be working at the pharmacy because her name tag being turned backward is an admission of her guilt. I intentionally walked around the warehouse and passed by the pharmacy window 30 minutes after I received my medication and she still had her name tag turned backward.
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June 2023 by Sung C.
I bought four packs(total 15lb) Beef short ribs yesterday. Underneath the short ribs was an additional layer of ribs with very little meat. I've purchased these ribs many times & this is the first time we've encountered this. I feel like the ribs with little meat was being hidden. Basically a bait & switch. Spoke Kenny, the butcher & was told this is normal. Really? Customer service was nice enough to refund the purchase.
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June 2023 by M R.
The Pharmacy, my goodness what a condescending group a people that have been assembled here. We go to a pharmacy becase we are sick or in need of medications, IE: we need care. Strike 1) I had my Dr call in prescriptions because the pharmacy would not transfer them, they said it takes too much time. Wow! Strike 2) I let them know I wouldn't be able to pick up prescriptions until I was back in town 8 days later. During that 8 day period on the 7th day I received a text stating they were going to cancel prescriptions if not picked up that day. So, I called and explained I was still 15hrs away and out of town on business and that I would be back on Monday the 10th day from order. I was spoken to in a nasty, condescending tone with no option to remedy the situation. No option to extend it or request from my Dr, nothing! Strike 3) I never received a call from them and when I called them on Monday to explain what had happened and to request that they take me off automatic refills and or clear out anything that would hold up my medications they said "that's good, just have a new pharmacy call us". In conclusion, they don't want to fix or address any problem. They are not kind or caring and obviously not very good at business either. For your health and care and own good Your money and time is better spent elsewhere,
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June 2023 by Neb Serr
Easy and convenient place to get gas.
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April 2023 by Askale D.
Very bad customer service, discriminated me when I forgot my card but refused to look my name up even I have been a member for 5+ years.
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April 2023 by Deborah Swartz
Good gas prices. Just slow to start pumping
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April 2023 by Kenneth Parkhurst Jr
A little disappointed that the pump didn't have receipt paper in it. They had to hand write a receipt. It was fairly easy to get a receipt but it was extra time and there were lots of cars waiting.
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February 2023 by Tom Smith
Guess at a cheaper price than retail it all helps.
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February 2023 by Joshua M. Eddinger-Lucero
Two hour delay in picking up my curbside order because they were behind.
