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September 2023 by Lili P.
This place has really gone downhill. Has become very dirty and disorganized Impossible to find anyone to help you. They used to have a few cute clothes, now nothing even wearable. Also the clientele has become very trashy. Kids running around like a playground and everyone yelling. It's a zoo. I limit my trips now and try to shop elsewhere.
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June 2023 by Chipper D.
I was visiting the area and needed to have a prescription transferred and filled. I called and spoke with a female who stated the prescription was not available in the pharmacy, but they expected it to be available in two days and I would be contacted when it was available. When three days had passed, I became concerned as to why I had not heard back from anyone. So I called. I was told not only had they received the medication, but it was available two days ago. I was livid. I asked why I had not been contacted with this information. The female stated she did not know. She checked to ensure my telephone number was what they had on record. It was. Once again she stated she did not know why I had not been contacted. When I arrived at the pharmacy, the female behind the counter had her name tag turned backward so her name could not be seen. She admitted they were short-handed on certain days. However, better diligence is due at any time but especially when one works in a pharmacy. This person should not be working at the pharmacy because her name tag being turned backward is an admission of her guilt. I intentionally walked around the warehouse and passed by the pharmacy window 30 minutes after I received my medication and she still had her name tag turned backward.
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June 2023 by Sung C.
I bought four packs(total 15lb) Beef short ribs yesterday. Underneath the short ribs was an additional layer of ribs with very little meat. I've purchased these ribs many times & this is the first time we've encountered this. I feel like the ribs with little meat was being hidden. Basically a bait & switch. Spoke Kenny, the butcher & was told this is normal. Really? Customer service was nice enough to refund the purchase.
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June 2023 by M R.
The Pharmacy, my goodness what a condescending group a people that have been assembled here. We go to a pharmacy becase we are sick or in need of medications, IE: we need care. Strike 1) I had my Dr call in prescriptions because the pharmacy would not transfer them, they said it takes too much time. Wow! Strike 2) I let them know I wouldn't be able to pick up prescriptions until I was back in town 8 days later. During that 8 day period on the 7th day I received a text stating they were going to cancel prescriptions if not picked up that day. So, I called and explained I was still 15hrs away and out of town on business and that I would be back on Monday the 10th day from order. I was spoken to in a nasty, condescending tone with no option to remedy the situation. No option to extend it or request from my Dr, nothing! Strike 3) I never received a call from them and when I called them on Monday to explain what had happened and to request that they take me off automatic refills and or clear out anything that would hold up my medications they said "that's good, just have a new pharmacy call us". In conclusion, they don't want to fix or address any problem. They are not kind or caring and obviously not very good at business either. For your health and care and own good Your money and time is better spent elsewhere,
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April 2023 by Askale D.
Very bad customer service, discriminated me when I forgot my card but refused to look my name up even I have been a member for 5+ years.
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February 2023 by Joshua M. Eddinger-Lucero
Two hour delay in picking up my curbside order because they were behind.
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January 2023 by Mindy M.
Have shopped at this location for tires several times- they were extremely helpful! One of the employees, Bubak, was exceptional. We will definitely be going back again when we need new tires!
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November 2022 by Rai R.
Made my first visit to Sam's Club and took out membership. Its close to Lowes as well as Walmart. Easy inside...line for member services but moved quickly as the Eye employee helped out. Walked around to become familiar. Not as large as Costco. But had items like Mucinex 600 which Costco does not have. Also picked up some winter clothes. Looked at gift cards and again unlike Costco had actual physical cards for a restaurant that you only can get online at Costco. I plan on visiting again.
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November 2022 by John K.
We always have a good experience. Joined very recently and go maybe once a month. Good selection of products in all areas. Scan and go is awesome bc once you're finished shopping you just walk out. I will say never go on the weekend. Weekday midday shopping is ideal. Prices are generally good but quality tends to be better than discount grocery stores.
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August 2022 by Micheal M.
i want to give it negative stars for just one thing. you will be bombarded before ypu can get in the store with people trying to sell y/ou att wireless service it is beyond annoying every single time they will follow you down the ailse begging you about what wireless service you have. i really makes me hate going there and the walmart next door is a whole nother story
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July 2022 by Zak Enroller
First time I tried scan and go and it was goody goody!
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February 2022 by Tim Redmond
I pay for a membership at Sam’s Club and the cheapest fuel there is to make diesel is the most expensive fuel at this wholesale club. Rip off
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January 2022 by Gi S.
Has a gas station and curbside pickup. You can order groceries online the night before. Drop off a friend at nearby Dulles airport then swing buy Sams club to fill up on gas and pick up your groceries curbside. Quick drive from the airport.
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January 2022 by Yelper R.
Horrible customer service. It's clear these people hate working there or just hate people. Why work somewhere having to deal with people if you don't know how to treat them?
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January 2022 by Cheryl M.
I've only had my membership for a month and I was excited to use it. I tried the pick up service and I won't be using that again. Pickup was between 4-5pm and when we arrived at 430 our order wasn't ready. We were the only people there for pickup in the 30 minutes we waited. The wait would be excusable with an apology, an excuse or maybe a credit. What we got from Michael was if that wait didn't work for us then don't use the service. They really don't care if we shop there or not!