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April 2023 by Michael Good
Has been a disaster since signing up online. Reserved and did online lease provided the insurance policy etc all online. I go the next day to move stuff in, get there sign last of paperwork etc go to the unit and it has a lock on it for someone else. They end up getting me the unit beside it but it takes about an hour, I still have yet to even actually get a lease for that unit, they sent an email to me with some random ladies lease in Maryland that’s paying 61 a month for a unit… makes me wonder how well they are at keeping ones info safe. well now first billing cycle was today they decided to just add on the insurance to the new unit. Clearly this place needs better ownership of taking care of issues. I am glad I actually review my bank charges since they try to screw their customers over. I called today and they had no real ownership of their error, had to find a copy of my dec page of insurance and resend to them even though they should already have this but the staff love to waste peoples time. If looking for a storage place in this area there are tons available besides this location I would choose. Paid the admin fees and moved in so stuck with the this facility sadly. And to the owner no I will not accept a credit issue a refund that needs to be in my account in the standard 3-7 business days.
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December 2021 by Mike Gardner
Both Estelle and Bushra were awesome to work with getting us set up with our storage unit! Very clean and organized storage facility. I would highly recommend!
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December 2021 by Musheer Ahmed
wonderful staff and customer service. Bushra explained the whole process and also showed the unit before I could decide . very satisfied with the experience. place is well maintained and easy to access..
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December 2021 by Denise Acosta
Staff was incredibly warm and welcoming. Explained the process, lease, terms, and walked me to the unit so I could take a look for myself. Clean facilities and the online booking was a very easy process.
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December 2021 by Dynamite_but_differnt
Estelle gave great customer service. The property is very clean. And she was very helpful.
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October 2021 by Tom Mullan
Rented 2 indoor storage facilities (5*10 & 10*10).Both clean and easily accessable. The overall experience was excellent, and I would do business with this Sterling, VA location again. Prices were very reasonable and I did not feel rushed or pushed to make a decision. In and out in 2 months, free and clear with no issues. Read the contract and chat with the team, they are helpful and willing to make your time with them enjoyable.Thanka again;Tom M.
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September 2021 by Mustapha Khelfoun
I am very satisfied with the service and the maintenance of this self storage location. People here are always helpful with a smile asking how they can make the experience better. You always find someone making sure all the area is clean for customers. Special thanks to Bushra, she was very friendly today and as always helped me with some concerns I had. If you need a storage space this is the right place for you, people here are always helpful and of service. Thanks!
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August 2021 by Jesse
I just want to thank Bushra for her excellent customer service. Even though I came in 10 minutes before closing on a Sunday she was extremely happy an helpful. I set up my unit and she walked with me show me where it was and then showed me how to use the access code to make sure everything was working correctly. Best service I’ve received from a storage place!
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August 2021 by Rebecca Miller
My family and I have rented storage units from Self Storage Plus several times over the last 10 or so years. We loved our experience and loved working with Estelle. She really goes above and beyond to make sure you are taken care of -- she is an excellent manager. :) The only reason we don't currently have a unit anymore is because we moved over an hour away. We can't recommend this place enough, we really miss it! Thank you, Estelle!!
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July 2021 by Melisa Riego
Talked extensively to both Bushra and Estelle, as I wanted to be sure I found a safe and clean place to store various items. You could not ask for a better customer service experience from either of these two ladies. They are well-informed and quite professional. They were happy to show me the storage area I wanted to rent, and showed me around the premises as well. They answered every question I had, and were abundantly pleasant and patient. Thoroughly professional and everything was spotless, both outside and inside the unit. I cannot imagine a more positive experience with both of these wonderful professionals. Highly recommend, you won't find better around. And - the prices are fantastic.
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July 2021 by Johnny K
I am very satisfied with the service and the maintenance of this self storage location. People here are always helpful with a smile asking how they can make the experience better. You always find someone making sure all the area is clean for customers. Special thanks to Bushra, she was very friendly today and as always helped me with some concerns I had. If you need a storage space this is the right place for you, people here are always helpful and of service. Thanks!
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June 2021 by justice alhassan
Stopped by to see the facility and their customer service was extraordinarily provided madam Bushira who took time and experience to offer me first class service. A Pakistani with an exceptional sense of duty and care for customers. Like her call to duty.
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June 2021 by Imtiaz Hussain
I have total 7 units at this facility. Excellent customer service staff and always helpful.I had a great experience with Self Storage Plus thanks to the Estelle and Bushra. The staff was very friendly and made sure to explain how everything worked.Thank you so much, Estelle and Bushra.
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June 2021 by Gaby Uzeda
I went to see the unit, was not sure to sign up today but at the end decided to sign up today. I impressed by the features the young lady told me. I think her name was Bushra. She was extremely helpful. They have security cameras and gates. I will te mend this storage place.
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June 2021 by brittanne gasser
I had a wonderful experience with purchasing a storage unit! Bushra helped me and she was SO friendly and made it such a easy and seamless process.
