-
June 2025 by Stuart
Car was was not good. It need turn up.
-
June 2023 by Annette H.
My tire light went on a second time after filling it with air, and I stop by the Shell gas station on Cradlerock Way in Columbia. My tire light went on a second time after filling it with air, and I stopper by the Shell gas station on Cradlerock way. In Columbia the gentleman at the desk was so pleasant, and very helpful and filled my tire without a charge.
-
July 2022 by Jessie Supervielle
My husband went to this Shell station to use the vacuum and for a basic car wash. Both vacuums were broken but there weren't any signs indicating this. He paid for the service but didn't get to clean the car. He also paid for the $8 express wash but it wasn't working. When he went inside, the woman wouldn't explain anything to him or give him a refund. She just kept repeating to come back tomorrow. I called and after asking her a lot of questions I got a similar response and basically pieced together that they weren't offering the $8 wash only the $10 and $12. I do think there was a language barrier but also she didn't seem like she wanted to even try to explain. Good customer service would have been to just give him the $10 service at the $8 price or give a refund... she refused the refund. She said she could only issue a refund when her boss was there...the next day. This gas station needs to fix the vacuum cleaners & car wash. Out of order signs and refunds should happen until those changes take place.Update: 7/12 : I was issued a refund but the manager didn't have experience doing this so there was a bit of a wait. She was nice though and apologized for the car wash not working.
-
April 2022 by Gjord Salomon
Pretty quick in and out. Trash cans were overflowing
-
July 2021 by Lorena Vidal
Great customer service. They have vacuum, air, and car wash available as well as a convenience store. Very convenient location
-
December 2020 by Courtnay Cozine
Terrible place!! No one wears face coverings not even the employees even though it's a state mandate for the pandemic. Reporting them to the health department.
-
June 2020 by Connie B.
This place is terrible. The owner has a poor attitude, they over charge for everthing, and take forever. If you are looking for an illegal inspection this might be a good option if you have an extra hundred laying around. I recommend avoiding this place altogether unless you enjoy over spending and getting yelled at for asking simple questions
-
January 2020 by Jose Argta
Never coming to this place again. This was my favorite place since it is convenient for me but not anymore.I asked for the restroom and i was told to lift up my head and look at the sings that said "no public restroom". I told the lady that i was not the public, I was a regular customer. But she insisted that no public restroom. I assume this shell station does not need my money.
-
October 2019 by Jose argueta
Never coming to this place again. This was my favorite place since it is convenient for me but not anymore.
-
September 2019 by kimberly lahaylahay
This place is sucks.. I went to go for ultimate carwash..o went out with bubbles on my car don't even rinse it... Don't ever go to this carwash...
-
October 2018 by Victor Gruber
I got the Delux Wash here and it didn't even get the dust off my car. When I asked for a refund because it did nothing I was told that because the delux wash is the basic level I shouldn't expect it to wash my car.... then told I had to come back tomorrow for the manager. Sad
-
October 2018 by Daniel H
Friendly staff and most of the time the pumps are available.
-
August 2018 by D H
Friendly staff and most of the time the pumps are available.
-
November 2017 by Jerry Donnelly
Nice employees
-
October 2017 by Jose Gonzalez
Faster service
